Piccolino Caffe Grande Manchester

Review summary

1. d

   dan

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Lovely restaurant when on form! The food was tasty and hot. Although 5 mains were sold out! Unsure why this would happen, especially for a Saturday evening. I was disappointed as looking forward to the gnocchi. Service was alot slower than usual. Took a while to take our orders. I think for the better dining experience you have to be sat up the stairs. Feel you get more attentive service there. Overall not overly impressed with my most recent experience, which is such a shame.
   

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2. d

   darren

   New York City

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Too busy, had to wait 20mins to be seated despite booking. Pasta dish was too dry. Shame as first experience was good, they need to limit the customers and focus on the customers rather than numbers through the door
   

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3. A

   Alexander

   Manchester

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Great ambience, food comes on time and a fantastic selection of Italian food to choose from. Toilet situation is weird, one person can use the toilets at the time and there are only two, weird location from them too, so much so the servers had a hard time explaining where they are. Desserts were by far the best and the savoury food was lacking for the price, either texturally or flavour wise.
   

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4. K

   Kelly

   Manchester

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was my second visit to your restaurant. The first time, I celebrated my husband’s birthday, and the experience was brilliant. The service, especially from Hana, was excellent, making me want to return. However, today’s service was disappointing. I came to celebrate my third wedding anniversary, but the experience fell short. Our assigned server was busy, so we waited. Another server approached and took our order instead. The steak I wanted was sold out, so I chose another. However, the server didn’t ask about doneness or sauce—he decided himself and simply asked if it was okay. When we tried ordering an extra side, he stopped us, saying it was too much. While I understand concerns about waste, the choice should be ours. The biggest issue came when our food arrived. I ordered clam pasta but received prawn pasta. The staff member serving it was kind and helped correct the mistake. A few minutes later, the manager apologized and assured us the correct pasta would be ready soon. However, the server who took our order insisted he hadn’t made a mistake and that no apology was needed. Hearing that, with no remorse, was shocking. We immediately addressed our concerns with the manager, who seemed genuinely sorry and offered the pasta as a goodwill gesture. However, what we truly wanted was a sincere apology—not a free dish. This left a bad impression on what was supposed to be a special dinner. I strongly suggest retraining this staff member on proper service and professionalism. What we paid for was not a fast-food experience—and honestly, even fast-food service is often better. If we visit again, we’d prefer not to be served by him until he apologizes.
   

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5. S

   Sarah

   London

   5 reviews

   5.0

   5 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great meal and with it being a busy Friday night, the service was still friendly and efficient. I normally would come here for pasta, but the fish menu really tempted me last night, I had the sea bream and it was fantastic. We shared the truffle Burrata which is something I wouldn’t normally pick, but the truffle and oil really made it. Everything was excellent.
   

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   Piccolino Caffe Grande ManchesterResponded 7 days ago

   Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great dining experience and enjoyed both our service and the delicious meal. We hope to welcome you back soon. Kind regards, Sebastian
   

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6. O

   Ottó

   London

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server was excellent ! very good pizzas… we will return
   

   Piccolino Caffe Grande ManchesterResponded 7 days ago

   Thank you for your 5-star review! We hope to welcome you back soon! Kind regards, Sebastian
   

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7. B

   Barbara

   Manchester

   1 review

   5.0

   1 review

   Dined on February 3, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Organised, attentive staff, prompt service and good food. A very pleasant environment.
   

   Piccolino Caffe Grande ManchesterResponded 7 days ago

   Ciao Barbara, Thank you for your lovely feedback! We're delighted to hear you enjoyed the attentive service, prompt timing, and the quality of our food. Creating a pleasant dining environment is something we care deeply about, so it’s wonderful to know it made your visit enjoyable. We look forward to welcoming you back soon! Kindest regards Sebastian Rios Guerra General Manager
   

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8. P

   Peter

   Manchester

   1 review

   5.0

   1 review

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service, and food, Great environment for lunch with friends.
   

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9. S

   Steve

   Manchester

   1 review

   3.0

   1 review

   Dined on January 23, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Nice place for a meal in Manchester...............
   

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10. P

    Paula

    Manchester

    5 reviews

    2.0

    5 reviews

    Dined on January 18, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    We had to wait for our table, even though we had booked. When the waitress came over she listed the dishes that weren’t available, it would have been easier to list what actually was available as there was that much not available. Also the waitress was extremely blunt and didn’t seem to have any people skills. For an expensive restaurant it was very average at best. Such a shame because we’ve been here many times and we’ve always have a great experience. We didn’t complain as we were out with friends and really didn’t want to spoil our evening. Sadly it will be a long time till we go back.
    

    Piccolino Caffe Grande ManchesterResponded on January 26, 2025

    We’re truly sorry to hear about your recent experience, especially as a loyal customer who has enjoyed dining with us in the past. Your satisfaction is extremely important to us, and we’re deeply disappointed to have let you down. We sincerely apologize for the delay in seating you despite your booking, as well as the limited menu options available during your visit. We understand how frustrating and inconvenient this must have been. We’re also very sorry to hear that the service did not meet your expectations. We will be addressing this with our team to ensure that all staff provide the professional and friendly hospitality our guests deserve. We hope that, in time, you might consider giving us another chance to provide the exceptional experience you’ve come to expect from us.
    

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