Picanha Brazilian Steakhouse - Center City

Review summary

1. R

   Rann

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I wanted to give this place a try for my husband birthday. Food was good. Not every steak that was on the menu was out for it being a Saturday. No one really came around to ask if we need anything and we waited 20 minutes to get the check. The wait staff was awful.
   

   Picanha Brazilian Steakhouse - Center CityResponded 2 days ago

   Thank you for sharing your feedback with us. We're happy to hear you enjoyed the food, but we're truly sorry to hear that your experience was impacted by slow service. It’s disappointing to hear that not all of our menu options were available, and that our wait staff didn’t provide the level of service we aim for. We will be reviewing your comments with our team to ensure we address these issues and provide a more timely and attentive experience for all guests. We value your feedback and would love to have the opportunity to make things right. Please feel free to contact us directly at our site.
   

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2. L

   Lauren

   Philadelphia

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Found this place last minute to celebrate my husbands birthday before a show we were going to see. Everything was great! The food was very good and they kept the meats coming and the salad/sides bar had many options and was unlimited. The service was great from the hostess to the waitress and those bringing the meat around everyone was friendly and welcoming. He had a great dinner and we will definitely be back in the future.
   

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3. D

   Danis

   Philadelphia

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I recently visited this restaurant to celebrate my son’s birthday, and unfortunately, the experience was very disappointing. First, the atmosphere was chaotic and overwhelming. The noise level was unreasonably high, making it difficult to enjoy the evening or have a conversation. It didn’t feel like a relaxing or celebratory environment at all. Second, the service was subpar. The staff seemed inattentive and rushed, and it took far too long to address simple requests. It was a stark contrast to the excellent service we experienced on previous visits. Lastly, the food quality has noticeably declined. What used to be a standout feature of this place was now mediocre at best. For the price they charge, I expected much better. The value simply isn’t there anymore. Overall, it was a disappointing experience, and I’m hesitant to return anytime soon. For the price and reputation, I expected much more in terms of atmosphere, service, and food quality.
   

   Picanha Brazilian Steakhouse - Center CityResponded 2 days ago

   We truly regret that the atmosphere was chaotic and that the service fell short of the high standards we strive to provide. Your feedback about the food quality is also concerning, and we’ll be addressing it with our team to ensure that we return to the exceptional experience you’ve come to expect from us. We understand your disappointment and would love the opportunity to make things right. If you're open to it, please feel free to reach out directly at our site so we can learn more about your experience and discuss how we can improve moving forward.
   

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4. D

   Daniel

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   picanha is great. the food and service were both wonderful, and it's a little less taxing on the wallet than some other philly steakhouses. i went on my birthday and got a complimentary dessert as well!
   

   Picanha Brazilian Steakhouse - Center CityResponded 2 days ago

   Daniel, thank you so much for your kind words! We’re thrilled to hear that you had a wonderful birthday celebration with us. It's great to know that both the food and service exceeded your expectations, and we're happy that we could make your experience even more special with a complimentary dessert. We look forward to welcoming you back for many more great moments! Warm regards, Picanha Steakhouse
   

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5. A

   Alexa

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   My boyfriend and I went to Picanha for an anniversary dinner in the middle of the week. When we went, there were no other diners at all- we were the only ones there the whole time. The servers were very attentive and kind. However, the food at the salad bar was all freezing cold and subpar. The meats were okay, but not impressive and not as mouthwatering as other Brazilian Steakhouses I’ve been too. I lost my appetite while eating the food to be honest. Again, the people were very kind, just not somewhere I’d ever go again.
   

   Picanha Brazilian Steakhouse - Center CityResponded on December 9, 2024

   Alexa, thank you for sharing your experience with us. We're truly sorry to hear that your anniversary dinner didn’t meet expectations. We strive to provide both exceptional food and a welcoming atmosphere, and we regret that we didn’t deliver on that for you. Your feedback about the salad bar and meats is important, and we’ll make sure to address these concerns to improve the quality of our offerings. We also appreciate your kind words about our staff, and we’ll ensure that all aspects of the dining experience are up to the highest standards moving forward. We’d love the opportunity to understand more about your experience and work towards improving it. Please feel free to reach out to us directly at our site if you'd like to share more.
   

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6. J

   Jaleel

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   This place was less than desirable, especially when compared to other Brazilian steakhouses in the area. The self-serve food in the bar area was cold. They stopped bringing meat to our table after about 40 minutes. Customer serve was good . I wouldn't return.
   

   Picanha Brazilian Steakhouse - Center CityResponded on November 29, 2024

   We're truly sorry to hear that your experience didn’t meet expectations. We always strive to provide delicious food and excellent service, and we regret that we fell short during your visit. We appreciate your positive note on customer service, and we will certainly look into the issues you mentioned with the self-serve food and the timing of the meat service. Your input is invaluable, and we’d be happy to discuss your experience further to ensure we can improve in the future. Please feel free to reach out to us directly. We hope you’ll consider giving us another chance to provide you with a 5-star experience.
   

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7. D

   Darleen

   Richmond

   6 reviews

   5.0

   6 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food was so good! My favorite entrees were leg of lamb, salad bar, and cocktails. Will be returning!
   

   Picanha Brazilian Steakhouse - Center CityResponded on December 2, 2024

   We are pleased to learn that you had a positive experience with both our service and cuisine. The leg of lamb, salad bar, and cocktails are certainly among our highlights, and it's wonderful to hear that they resonated with you. We look forward to the opportunity to welcome you back for another memorable dining experience in the near future.
   

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8. K

   Kalif

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great environment was great and the food did not disappoint 5 stars my third time going and it gets better every time
   

   Picanha Brazilian Steakhouse - Center CityResponded on November 25, 2024

   Thank you for the amazing 5-star review! We’re so happy to hear that your third visit was just as great as the first, and that the food and environment continue to impress you. We can’t wait to welcome you back for even more memorable meals in the future!
   

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9. N

   Norbert

   San Antonio

   13 reviews

   4.0

   13 reviews

   Dined on October 29, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Staff was very nice and service was excellent. Food was good, not great. Some of the meats lacked flavor but overall taste was good. Overall good experience.
   

   Picanha Brazilian Steakhouse - Center CityResponded on October 30, 2024

   We’re thrilled to hear that our staff made a positive impression and that you enjoyed the excellent service. Our team takes great pride in ensuring every guest feels welcome and well taken care of. We're glad you found the overall taste of the food to be good, though we’re sorry to hear that some of the meats didn’t meet your expectations in terms of flavor. We appreciate your feedback, as it helps us refine our offerings and ensure that each dish is seasoned to perfection. Your experience is important to us, and we look forward to the opportunity to serve you again soon. Please don’t hesitate to reach out if there’s anything specific you’d like us to improve or try during your next visit!
   

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10. B

    Betty

    Philadelphia

    2 reviews

    2.0

    2 reviews

    Dined on October 26, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    I wouldn’t recommend this place at all. There are many other Brazilian steakhouses that are far superior for the same price. The waiters did not come around often enough and some of the meat (not all) were not fresh. Also the bar where they offer salads and such was very skimpy not nearly as many options as the other places. I would say skip this place and choose somewhere else.
    

    Picanha Brazilian Steakhouse - Center CityResponded on October 28, 2024

    Betty, thank you for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations during your visit to Picanha Steakhouse. Your experience is important to us, and we appreciate your insights. We strive to offer a wide selection of fresh, high-quality meats, and we regret that some of the dishes did not meet our usual standards on the day of your visit. Regarding the service, we aim to provide attentive and friendly support, and we apologize if our waitstaff did not visit your table as frequently as needed. We genuinely appreciate your feedback and hope you might consider giving us another chance in the future. We are committed to improving and ensuring that all our guests leave with a positive experience.
    

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