P.F. Chang's - Natick

Review summary

1. P

   Peter VIP

   Greater Boston13 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Once we were served our food, our waiter disappeared. He never checked in on us, which was a problem because I wanted to order another drink. Nobody came by when it was clear we were done eating and had been sitting with empty serving plates for fifteen minutes. We had to ask another staff member to find our waiter to get our check. The food and setting were great, but that waiter had a bad night.
   

   Is this helpful?

2. W

   Wendy VIP

   Greater Boston114 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was excellent! The food was very good and the drinks were yummy! We will be back.
   

   Is this helpful?

3. M

   Mary VIP

   Greater Boston41 reviews

   3.0

   Dined on February 8, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Probably one of the worst meals at PF Changs. No seriously. The edamame app was hard and lukewarm at best. They were dried out as if they’ve been sitting in a box for a month. The Caesar salad was simply too much money for the base salad. I’m ok with the salmon add on but it was a shallow bowl The new Asian peanut salad was served on a warm plate. Who does that ?
   

   Is this helpful?

4. k

   kara VIP

   Greater Boston25 reviews

   3.0

   Dined on January 22, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Ordered pan fried shrimp wontons and they were prepared very differently than we normally get. Lots of red pepper flakes and a new seasoning. Ordered chicken and broccoli and also prepared differently- lots of chunks of scallions, the brown sauce was not the same.Seems like the recipes have changed. Lastly food temp very inconsistent. Some of the chicken has cold while other parts of the dish were warm. Not good.
   

   Is this helpful?

5. K

   Kenneth

   Greater Boston44 reviews

   4.0

   Dined on January 17, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was very good and tasty. We ordered the Feast at $21 per person, lots of food. The issue was the very slow kitchen. Apps came out pretty quickly but it took at least 30 minutes to get our main courses.
   

   Is this helpful?

6. K

   Kirstie

   Greater Boston3 reviews

   2.0

   Dined on January 5, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Very slow, understaffed it seemed. Nice waiter, but took way too long.
   

   Is this helpful?

7. J

   John

   Washington DC2 reviews

   1.0

   Dined on January 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I will never return to P.F. Chang’s in Natick. Not sure what the issue was on New Years Eve because the place wasn’t that busy but the service was terrible and the food took forever to get to the table. They ran out of every beer on tap except coors light, which seems ridiculous to me. Just tap a new keg. Food came out for on person at the table 25 minutes before anyone else’s so they just sat there with a cold plate of food until the rest of the food came out. I wouldn’t be surprised if the place closes in 2025. Don’t waste your money there. Too expensive for poor quality
   

   Is this helpful?

8. P

   Pamela VIP

   Greater Boston1 review

   3.0

   Dined on December 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   If the smoke is not available for the smoking dragon drink the customer should be told in advance. I inquired and was told it was working and for the second visit in a row, the drink came with no smoke which is disappointing
   

   Is this helpful?

9. H

   Herb

   Greater Boston27 reviews

   4.0

   Dined on December 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Ordered mongolian beef, chicken lettuce wrap and sauteed string beans side. All excellent.
   

   Is this helpful?

10. D

    Deb

    Greater Boston1 review

    3.0

    Dined on December 24, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    change your receipt. It states "Gratuity not included". Not true. After tracking down a copy of our final receipt the Gratuity had been added into final amount due.
    

    Is this helpful?