P.F. Chang's - Hackensack

Review summary

1. M

   Michael

   New York City2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Service was excellent. Seating was great, ambience was fine. Food was just ok. The appearance and taste of the food was fine but many of the appetizers and food came out lukewarm as if previously prepared and just plated as it was. To be honest I had better food from take out joints.
   

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2. G

   Gregg

   New York City2 reviews

   4.0

   Dined on February 19, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our server was great . She made the whole lunch great
   

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3. D

   Dana VIP

   Atlanta6 reviews

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   As usual, this place is constantly overbooked. While the wait staff was very pleasant, the service was extremely slow. The food is so sweet it gave us all a headache. It was fun for the night but I think we will be moving on.
   

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4. J

   Joe VIP

   New York City18 reviews

   5.0

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food in a pleasant atmosphere. Service always fast and courteous
   

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5. T

   Tracy VIP

   New Jersey3 reviews

   1.0

   Dined on January 24, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I recently dined at the P.F. Chang’s in Hackensack, NJ, and had a disappointing experience due to misleading promotional signage and poor management response. A large sign near the hostess stand advertised “All Day Every Day Specials,” including $10 Chang’s Lettuce Wraps. However, after asking about the promotion, we were told it only applied to the bar area—something that was not stated anywhere on the sign. We weren’t the only ones misled—another customer also expressed frustration after ordering under the assumption that the special pricing applied throughout the restaurant. When we raised our concerns with the manager, we were met with excuses and an unwillingness to address the issue. The second manager we spoke to, Mohammad, merely handed us his business card and told us to contact corporate ourselves, rather than taking any immediate steps to fix the confusion. This experience left us feeling frustrated and undervalued as customers. Clear communication should be a basic expectation, yet this location failed to take responsibility or make any effort to correct the misleading information. We are strongly reconsidering whether we will return to this location in the future.
   

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6. L

   Liza

   New York City8 reviews

   5.0

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The new Menu made it a better place … their Sushi is great
   

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7. D

   Douglas

   New York City17 reviews

   5.0

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. They were advertising $10 specials on 4 certain appertizers at the front desk, which we ended up ordering but when I noticed it didn't show on the check the waiter kept saying it was for the bar only but we confirmed later that WASN'T the case!!!
   

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8. E

   Evelyn

   Atlanta1 review

   4.0

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was delicious. We went early so it wasn’t busy but felt our server was rushing us out.
   

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9. F

   Frank VIP

   New Jersey46 reviews

   5.0

   Dined on October 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped in for a quick dinner, food and service were as good as always. We went with our usual go to dishes, the fried rice and Mongolian beef
   

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10. F

    Frank VIP

    New Jersey46 reviews

    5.0

    Dined on September 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My wife and I recently dined at P.F. Chang’s and had a great meal. We shared the Mongolian beef, which was tender and full of flavor with the perfect balance of sweetness and savory notes. I also ordered the chicken fried rice, which was deliciously seasoned, with a good mix of chicken and vegetables. The combination made for a satisfying and enjoyable dinner.
    

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