Park Place Prime - Bally's Atlantic City

Review summary

1. O

   Otto

   VIP

   Greater Boston

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Over 1 hour wait overpriced food loud and bad music. I’m incredibly disappointed and never coming back
   

   Park Place Prime - Bally's Atlantic CityResponded 1 day ago

   Thanks for visiting us, Otto. We're sorry to hear that your experience at Park Place Prime - Bally's Atlantic City didn't meet your expectations. We strive to provide excellent food and service, and we regret that we fell short on your visit. We understand that the overall experience was disappointing, and we're sorry for the long wait. We're also sorry to hear that you found our music too loud. We're continuously working on improving our guests' experiences, and your feedback is invaluable to us. We hope you'll give us another chance to impress you in the future. Please reach-out directly to us at (609)317-0006 and we would Love to Personally Invite You back to make things right. The Management Team(Chris Carmany G.M.)
   

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2. M

   Madelina

   Miami

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   By far one of the best restaurants I’ve been to. Amazing!
   

   Park Place Prime - Bally's Atlantic CityResponded 1 day ago

   Hi Madelina, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you enjoyed your dining experience at Park Place Prime - Bally's Atlantic City. It's always a pleasure to know that our guests had a great time and that we were able to provide them with an amazing experience. We look forward to welcoming you back for another fantastic meal soon! Best regards, Park Place Prime - Bally's Atlantic City Management Team(Chris Carmany G.M.)
   

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3. T

   Thomas

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   A Valentine's reservation for $120/pp carried a natural expectation. By all accounts we believed it would be fine dining. My gosh, we were laughably mistaken. Folks in sweatpants. An atmosphere tainted by the well-smoked Casino despite trying to mask it. But honestly, we could get passed that if our own, direct experience was enjoyable. We sincerely tried our best to look back with rose-colored glasses and a glass half-full. We are struggling. The disorganization. The lack of attentiveness. The lack of sophistication. Despite reservations, we stood waiting outside the restaurant for 15 minutes along with maybe 12-15 other folks as well, literally standing randomly around while the staff did their best to not present confused and overwhelmed. Once we were lead to our table, it was a few minutes before our waiter came to introduce himself. The recommended bottle was already unavailable at 7pm. That's ok, though. It took maybe 10 minutes before someone came to ask if we wanted water. Maybe 10-15 minutes for wine. When asked if there were any allergies, and after informing them my fiance was gluten free, the response was 'ok well the bread has nuts so if you're ok with nuts just wanted you to know'. When we asked what was gluten free on the menu, after going back to consult someone, the response was ' sea bass'. Naturally, considering that was not on the special Valentine's menu, we asked if anything else was gf on the menu we had in hand. The answer was no. I was more laughably shocked at the response considering surf and turf was on there. I explained what gluten free meant and what each of the entree options were made of. His response was 'i'm putting him in a spot but I'm a guest so whatever I want'. I expect this kind of communication from McDonald's. Not a restaurant with a final bill of $450. We ordered an extra appetizer due to nothing on the curated menu being gluten free which came out with the steak which was still moo'ing. It was all so disappointing.
   

   Park Place Prime - Bally's Atlantic CityResponded 1 day ago

   Thanks for visiting us, Thomas. We're sorry to hear that your experience at Park Place Prime - Bally's Atlantic City didn't meet your expectations. We strive to provide excellent food and service, and we regret that we fell short on your visit. We understand that the overall experience was disappointing, and we're sorry for the long wait. We're continuously working on improving our guests' experiences, and your feedback is invaluable to us. We constantly look for ways to innovate and make our establishment more efficient and will continue to work on this. We hope you'll give us another chance to impress you in the future. Please reach-out directly to us at (609)317-0006 and we would Love to Personally Invite You back to make things right. The Management Team(Chris Carmany G.M.)
   

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4. T

   Tina

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The rib eye was one of the best steaks we’ve ever had. Brussel sprouts were amazing and the scallop appetizer was phenomenal! Our server was knowledgeable and friendly!
   

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5. M

   Mikayla

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed a lovely anniversary dinner. The staff was accommodating with food allergies and requests! Marjan was very welcoming!
   

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   Park Place Prime - Bally's Atlantic CityResponded 4 days ago

   Thanks for the review, Mikayla! We're thrilled to hear that you had a wonderful anniversary dinner at Park Place Prime - Bally's Atlantic City. It's great to know that our staff was able to accommodate your food allergies and requests. We're glad we could provide a welcoming experience for you. We look forward to welcoming you back for more special occasions! (Chris Carmany G.M.)
   

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6. A

   ABEL

   Toronto

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing anniversary the staff’s was wonderful ,was a beautiful night.
   

   Park Place Prime - Bally's Atlantic CityResponded 4 days ago

   Thanks for the review, Abel! We're thrilled to hear that you had an amazing anniversary at Park Place Prime - Bally's Atlantic City. We're glad you enjoyed the beautiful night and our staff's service. We strive to make every visit memorable. Your kind words are greatly appreciated and we look forward to serving you again soon! (Chris Carmany G.M.)
   

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7. B

   Bill

   Atlantic City

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The entire experience was perfect. Don’t hesitate to check this new steak house out!
   

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   Park Place Prime - Bally's Atlantic CityResponded 4 days ago

   Hello Bill, Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect experience at Park Place Prime - Bally's Atlantic City. It's great to know that our steakhouse was a hit with you. We're especially pleased that you found the overall experience to be perfect and the food to be delicious. Your kind words mean a lot to us and we can't wait to welcome you back soon. Best, The Management Team(Chris Carmany G.M.)
   

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8. L

   Leen

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service .Food was fresh and great.
   

   Park Place Prime - Bally's Atlantic CityResponded 3 days ago

   Thanks for visiting us, Leen! We're thrilled to hear that you enjoyed our fresh food and great service. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We appreciate your kind words and look forward to serving you again soon! Park Place Prime - Bally's Atlantic City, Management Team(Chris Carmany G.M.)
   

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9. m

   mark

   New York City

   42 reviews

   4.0

   42 reviews

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Very good food and of course very expensive. Service outstanding. Louis and his staff were excellent.
   

   Park Place Prime - Bally's Atlantic CityResponded 4 days ago

   Thanks for the review, mark! We're thrilled to hear that you enjoyed our food and found our service outstanding. We always aim to provide a memorable experience for our guests. We appreciate your feedback on the value, and we'll certainly take it into consideration. We hope to welcome you back to Park Place Prime - Bally's Atlantic City soon! (Chris Carmany G.M.)
   

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10. k

    kevin

    Philadelphia

    2 reviews

    4.0

    2 reviews

    Dined on February 1, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    The food and service was excellent. The noise level depends on the people that come in from the casino but it was a great atmosphere either way and tables felt private enough
    

    Park Place Prime - Bally's Atlantic CityResponded on February 5, 2025

    Hello kevin, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and service. It's great to know that our tables felt private enough for you. We appreciate your feedback on the noise level and we'll certainly keep it in mind as we strive to create the perfect atmosphere for all our guests. Looking forward to welcoming you back soon! Best regards, Park Place Prime - Bally's Atlantic City Management Team(Chris Carmany G.M.)
    

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