Pampas Steakhouse

Review summary

1. R

   ROBERT

   Atlanta Metro

   48 reviews

   vip
   5.0

   48 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our special go-to place for anniversary’s or birthdays. Pampas never fails to deliver the best steaks in Atlanta.
   

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2. M

   Maria

   Atlanta Metro

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation for 7pm. We were taken to our table and left there with the menus on hand for a while before anyone even came to get our drink order. Drinks: My sister ordered a specialty smokie spicy margarita...The taste of the margarita was very good, and the drink was well balanced. I was taking medication, so I ordered a sparkling water; when the server came to refill my glass, he poured still water. Our main server---who had given me the glass---was nowhere to be found. Another waitress came back with a fresh glass an explained that I was given the wrong glass. Our main server only came to our table twice in a the 50-minute window from the time we ordered to the time it took for them to bring out the appetizers. The first time was about 15 minutes after my sister order the margarita to let her know the bar was backed-up. The second time was about 25 minutes later, and only because I gave a look telling her to come over, so that I could ask her for the status of our appetizers. Appetizers: The beef carpaccio was absolutely delicious. The empandas were good but nothing extraordinary...I would not order them again. The waitress did not come to check on us after appetizers were served. We also ordered a lobster bisque to go, and my sister said that it was very enjoyable. Main entry: Food arrived shortly after appetizers; we ordered the Brick (medium rare) and the lobster mac and cheese. The Brick was overcooked...again our main server was MIA, I called another waitress, and she got the manager for me, who was very nice and brought us another Brick (almost immediately) that was perfectly cooked. The mac and cheese was very good as well, although it did not have much lobster but it had shells. Overall, the food was very good, but saying that the service was below par, is an understatement and with all the fine-dining steak restaurants in the Alpharetta/Atlanta area with outstanding services, I'm not compelled to come back to Pampas.
   

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3. K

   Kimberly

   Atlanta Metro

   25 reviews

   vip
   5.0

   25 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Steaks were delicious and service was impeccable. The ribeye and spinalis cut were the options.
   

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   Pampas SteakhouseResponded 1 day ago

   Kimberly, we’re glad you enjoyed our delicious steaks and impeccable service! The ribeye and spinalis are crowd favorites. Thank you for your kind words, and we can’t wait to serve you again soon! Thank you for choosing Frankie's!
   

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4. M

   Michael

   Atlanta Metro

   10 reviews

   5.0

   10 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional as always. Service , presentation and taste
   

   Pampas SteakhouseResponded 6 days ago

   Michael, thank you for your positive feedback! We're glad you enjoyed our service, steak presentation, and taste. Your support means a lot to us, and we look forward to welcoming you back soon for another exceptional dining experience!
   

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5. N

   Nestor

   Atlanta Metro

   2 reviews

   vip
   3.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   As a regular at Pampas for over a decade, dining there 34 times. I genuinely enjoy the food here and often recommend it, with the caveat that, since the pandemic, service quality can be inconsistent. Unfortunately, last night's experience left a lot to be desired. The food itself, as always, shined in many ways. The Porterhouse was outstanding—the best strip and filet we've had, with great sides, especially the basil fried corn. But a few items didn’t quite meet expectations. The Provoleta, usually served as a firm slice with thoughtful garnishes, arrived more like a cheese dip, overly oily and somewhat bland. The Mollejas were still flavorful but came in a smaller portion with chimichurri pre-applied and no lemon, a bit different from what we were used to. The main issue, however, was the service. From the start, it felt hurried and, at times, dismissive. We received an eye-roll when we asked for sparkling water instead of still, and the server was notably impatient while we looked over the wine list, coming back repeatedly for our drink orders before we’d had a chance to decide. Drinks took a while to arrive, and one cocktail was incorrect, which led to an awkward moment while the runner double-checked our request. The meat presentation, a highlight for many, was rushed. The server held the platter high and spoke so quickly that only someone familiar with the process could follow. When asked to lower the platter so we could see, his curt response was disappointing. Throughout the evening, there was a sense of being rushed at each stage, from the initial drink order to taking our meal choices, which the server asked for several times before we’d had a chance to look over the menu. When it came time for the check, the server disappeared for an extended period, leaving us to wait for about half an hour before anyone could take our payment. I hope this feedback is constructive for the management, as Pampas used to offer a consistently wonderful dining experience.
   

   Pampas SteakhouseResponded on November 11, 2024

   Nestor, thank you for your loyalty and for sharing your detailed feedback. We’re glad you enjoyed the food, especially the Porterhouse and basil-fried corn. We're sorry to learn about your service experience and will address these concerns to improve for your next visit. We will use your feedback to continue training our staff and provide the dining experience you are accustomed to. Thank you for your ongoing support!
   

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6. L

   Laura

   Atlanta Metro

   4 reviews

   4.0

   4 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Unfortunately, service was off last night. Under staffed from what we were told. First time this has been the case and hopefully the last. We love dining at this groups restaurants.
   

   Pampas SteakhouseResponded on November 11, 2024

   Hello Laura, Thank you for taking the time to review your experience at Pampas Steakhouse. We're glad to hear that you love dining with us, and we appreciate your feedback. However, we're sorry our service didn't meet your expectations. We always strive to provide excellent service, and we're sorry if we fell short. We'll certainly consider your comments as we continually work to improve our guest experience. We hope to have the opportunity to serve you again and provide a more seamless experience.
   

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7. J

   Joe

   Atlanta Metro

   14 reviews

   5.0

   14 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was exceptional. Thank you to the entire staff for making the evening special.
   

   Pampas SteakhouseResponded on November 11, 2024

   Thank you, Joe! We're glad you had an exceptional experience. Our team works hard to create memorable moments; your appreciation greatly benefits us. We look forward to welcoming you back for another memorable evening!
   

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8. OT

   OpenTable Diner

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience that I had with my mom for her birthday here. We enjoyed a four course meal, though we couldn’t really finish everything. Our stomachs were full by the second course haha. Gustavo and Shelly(forgot her name) did an amazing job. Thank you for making my moms birthday memorable.
   

   Pampas SteakhouseResponded on November 6, 2024

   Thank you for your positive review! We're glad you and your mom had a wonderful birthday celebration with us. It’s great to know that Gustavo and Shelly made it special. We look forward to welcoming you both back for more fun times at Pampas!
   

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9. S

   Shannon

   Atlanta Metro

   7 reviews

   vip
   5.0

   7 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought a friend here for the first time and Pampas team did not disappoint- the steaks the service- all impeccable. If you haven’t been - have them do the steak display and information - always worth it.
   

   Pampas SteakhouseResponded on November 6, 2024

   Thank you, Shannon! We're glad you and your friend enjoyed your experience at Pampas. Our team takes pride in delivering top-notch service and delicious steaks. We're glad you loved our steak presentation! Looking forward to welcoming you both back soon!
   

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10. V

    Victor

    Atlanta Metro

    2 reviews

    3.0

    2 reviews

    Dined on November 2, 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3

    Only received a portion of our order. Check was adjusted to remove missing portion. When asked if we were celebrating a special occasion, we indicated that it was my wife’s birthday. Expected a complimentary card or slice of cake. They provided a portion of a cake and cut two small slices. The server indicated she would box the remaining cake for us. After several minutes, we had to ask for the remaining cake. Unbeknownst to us, we were charged $22.00 for the cake. That should have been made clear to us from the beginning.
    

    Pampas SteakhouseResponded on November 5, 2024

    Victor, we appreciate your feedback and are sorry about the misunderstanding. As our GM explained, our birthday cakes are complementary. Your check will show the cost of the cake, but then there will be a discount on the bottom. We are glad that our management clarified the situation. Thank you for choosing Pampas for your special occasion!
    

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