Palace Prime

Review summary

1. C

   Clayton

   New Mexico

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service is very good from the moment we arrived. Seating in the lounge was comfortable. Our waiter named Dan introduced himself and was pleasant and upbeat. The menu is very interesting and that gave each of us excitement about what to select. We had oysters, polenta, sweet beet salad, steak, scallops, sweet squash, seafood variety on rice, and flan with rum-flavored cream and chocolate mousse favored cake with salt favored caramel ice cream. All of the food was creatively prepared and presented. We were greeted cheerfully by the hostess and thanked by everyone for having dinner there. We expected excellent food, drinks and service, and that’s what the Palace Prime experience was for us tonight. We look forward to another wonderful dinning experience there! Clayton Tanga, Santa Fe
   

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2. S

   Shannon

   VIP

   Minneapolis

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely Delicious! This is a must-visit restaurant in Santa Fe. The ribeye is one of the best items on the menu. The pasta is delicious as well. Great wine and cocktails. The service is outstanding!!!
   

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   Palace PrimeResponded 2 days ago

   Dear Shannon, Thank you for your glowing review! We’re so happy to hear you enjoyed your experience with us. The ribeye is definitely a guest favorite, and we’re thrilled you loved the pasta, wine, and cocktails as well. It’s especially wonderful to know our team provided you with outstanding service. Your kind words mean the world to us! We look forward to welcoming you back the next time you’re in Santa Fe. Thank you for making us a part of your visit!
   

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3. L

   Liza

   VIP

   Denver

   19 reviews

   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best meals we’ve had ever. So much variety and flavors. Chef Angel and staff are on fire! Great energy and ambiance.
   

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   Palace PrimeResponded 2 days ago

   Dear Liza, Thank you for such an amazing review! We’re thrilled to hear you had one of the best meals ever with us—it truly means so much. Chef Angel and the team will be overjoyed by your kind words! We’re glad you enjoyed the variety, flavors, and the energy of our ambiance. It’s wonderful to know we could make your evening so special. We look forward to welcoming you back for another incredible experience soon!
   

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4. B

   Brant

   VIP

   New Mexico

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love their new small plates menu! The drinks are fabulous; can’t wait to go back.
   

   Palace PrimeResponded 2 days ago

   Dear Brant, Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed our new small plates menu and that the drinks hit the mark for you. It’s wonderful to know we made such a positive impression. We can’t wait to welcome you back for another fabulous experience soon!
   

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5. E

   Evelyn

   Las Vegas

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here for a birthday and everything was delicious and our server was great. But when we got our dessert (sorbet) I got a scoop that had a piece of glass and I didn’t realize it was glass until I started chewing on it thinking it was ice. We did get a discount because of this but it was still a disappointment considering how good the food and service was.
   

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6. r

   richard

   VIP

   New Mexico

   27 reviews

   3.0

   27 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   A somewhat disappointing dining experience. My first encounter with the waiter was when I ordered a Hendrick's Gin on the rocks. I was told that that the bar was out of Hendrick's Gin. I then inquired about Ford's Gin but was told that Ford's was not available so I ordered another brand. I ordered the house rolls, seared Scallops and Parmesan frites to be shared, and my wife ordered the Little Gem salad and the Branzino. My wife enjoyed both the salad and fish but the three Seared Scallops (Diver?) were quite small compared to what I have been served at other restaurants and barely made a meal. Unfortunately the Scallops were also overcooked and slightly rubbery. The frites were tasty but barely warm when served. The service was adequate by Antonio and the food was served in a timely manner. The ambiance is good but the value is questionable. I don't think this restaurant is competitive with other fine food establishment in Santa Fe and hope they improve the quality of their food and expand the menu choices which were limited.
   

   Palace PrimeResponded 5 days ago

   We are sorry that we were out of your two top Gin Choices. They are very popular, and at times, we do run out. All of those items came in today with our liquor order. We are sorry that you felt the scallops were inadequate in size; they are diver sea scallops U10s. When the server asked how everything was, he was told it was great and all your food was eaten. We have a very seasoned professional team who will correct any issues a guest has, but we can only do that if you let us know. Our menu is one of the most extensive in town, with 32 items on our main menu, five specials per night, and one of the most extensive cocktail and wine lists. Nothing on our menu is over $42 and priced correctly. We do hope that you will take the time to try us again.
   

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7. B

   Brad

   New Mexico

   14 reviews

   5.0

   14 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb and innovative food combined with an adventuresome wine list plus terrific staff for a completely top-shelf dining experience.
   

   Palace PrimeResponded on December 12, 2024

   Dear Brad, Thank you so much for your thoughtful review and kind words! We’re thrilled to hear that you enjoyed our innovative dishes and adventurous wine list. It’s always our goal to create a memorable dining experience, and we’re so pleased that our team helped make your evening truly “top-shelf.” We appreciate you recognizing the effort that goes into crafting a special experience for our guests, and we look forward to welcoming you back soon for another superb meal.
   

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8. B

   Beth

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was absolutely spectacular. We had a baby with us and they were very accommodating. Service was a bit slow for the level that the restaurant was filled.
   

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9. OT

   OpenTable Diner

   Austin

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top to bottom, a great dining experience. Had dinner on Canyon Road the night before, at a well known “fine dining “ spot. Palace Prime was so much mire enjoyable in every way from the service to the excellence meal. The new menu is much improved in my opinion! Will be back soon!
   

   Palace PrimeResponded on December 12, 2024

   Thank you for your glowing review! We’re delighted to hear that you had such an enjoyable experience at Palace Prime and that our service, meal, and new menu exceeded your expectations. It’s wonderful to know we stood out during your time in Santa Fe—your kind words mean so much to us. We can’t wait to welcome you back soon for another memorable dining experience. Please let us know when you plan to visit again; we’ll be ready to make it just as exceptional as the last!
   

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10. M

    Matt

    VIP

    New Mexico

    10 reviews

    5.0

    10 reviews

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    We had a reservation in the lounge on a Saturday night and it was a great meal. Service was a little slow, but not an issue since we weren't in a hurry. My wife had the squid ink spaghetti and and I had the tagliatelle with lamb merguez and both were two of the best entrees we've had in Santa Fe in a long time. The lounge and bar were full, but it was still fairly quiet and they clearly considered sound dampening when they did the remodel. We'll definitely go back - the food was exceptional.
    

    Palace PrimeResponded on December 12, 2024

    Dear Matt, Thank you for taking the time to share your experience with us! We’re thrilled to hear that you and your wife enjoyed your meals—the squid ink spaghetti and tagliatelle with lamb merguez are certainly favorites, and we’re so glad they stood out for you. We appreciate your understanding regarding the service pace and are pleased it didn’t impact your relaxing evening. It’s wonderful to hear you enjoyed the ambiance of the lounge and bar, and we’re glad the remodel's sound design contributed to a comfortable experience. We can’t wait to welcome you both back for another exceptional meal soon. Thank you again for your kind words and for recommending us!
    

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