Ozumo Santana Row

Review summary

1. G

   Grant

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drink were high quality. Service was excellent. A little spendy. Would return.
   

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2. R

   Rebecca

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was awesome! Just super nice, checked on us, recommended us special items - he made the dining experience a whole level up! I love the outdoor patio, it's not very common for sushi restaurants to have one so this is a huge plus. The items are on the more expensive side, with rolls being ~$20. A nice variety of items on the menu. Parking in the several large lots at Santana Row.
   

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3. N

   Nancy

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We had dinner on 12/27. Service was great. Yuki recognized us from a previous Japanese restaurant we used to go to in Dublin. Rock cod and Tokyo waygu beef was excellent. The honcho sushi had dry crunchy rice. Something about the rice in my meal was also crunchy, undercooked or the bottom of the rice cooker. Replaced it with sashimi. The salmon sashimi was better
   

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4. G

   Gem

   San Diego

   1 review

   5.0

   1 review

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   ambiance was great. food was pleasing to the eyes and the stomach. service was amazing!
   

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5. R

   Rhonda

   Chicago

   1 review

   3.0

   1 review

   Dined on December 22, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food’s good but overpriced..that’s expected for the location though.
   

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6. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   While the food is great it was in fact the excellent service from Romilynne that makes our dining experience so wonderful. She was very patient, understanding, helpful and friendly to many questions we have, she also gave us great recommendation for the food choice. Thank you Romilynne for making our dining experience at Ozumo so wonderful and pleasant.
   

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7. L

   Liqi

   San Francisco

   30 reviews

   5.0

   30 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service is excellent! Grilled fish and sushi are authentic and exceptional in the San Jose area. The appetizers especially the salmon Tata is less than expected- just does not work , either the hard and too chewy Cristy rice or the salmon itself
   

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8. E

   Eva

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on December 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very slow service. One of our appetizers was so late that we paid and finally left before it was brought to us.
   

   Ozumo Santana RowResponded on December 20, 2024

   Eva, I'm terribly sorry to learn of your experience on Tuesday. I would welcome an opportunity to make it up to you. You can reach me at 312-758-3659.
   

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9. B

   Bill

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great date night. Staff very nicely accommodated my table request, helped make my date night a little more special. The food was outstanding. Two or three "gaps" in service (it was a busy night). I've dined at Ozumo's many times and will continue to do so, also recommend to others. All good.
   

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10. D

    Debra

    San Francisco

    28 reviews

    3.0

    28 reviews

    Dined on December 7, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Excellent service, great environment. Everyone we dealt with was top notch. The food was good, but a little on the bland side for our taste. And, if my husband is going to spend $20 on three pieces of Hamachi, he wants the slices to be thicker! That said, the sunomono salad was the best I ever had and all the condiments - soy sauce, ginger, wasabi - are made in house.
    

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