Ozumo Santana Row

Review summary

1. m

   marcohagelsieb VIP

   San Francisco25 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   High quality Sushi, Nigiri’s and Sashimi. Great selection of ingredients and amazing appetizers. Very decent wine list! Highly recommended
   

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2. OT

   OpenTable Diner

   San Diego2 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Service was exceptional. Highly recommend.
   

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3. R

   Ramnita

   New York City7 reviews

   1.0

   Dined on February 3, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was terrible - items were ordered incorrectly and noodle dish was never received. Server didnt come to check if our food was served properly. Since we had a large table and tip guaranteed overall attitude was they could care less if we were satisfied with our dining experience. Have been there twice in 4 months with same server and unlikely to return. OZUMO Santana row food quality doesn’t match that of their SF location.
   

   Ozumo Santana RowResponded on February 3, 2025

   Ramnita, I'm terribly sorry to learn of your recent experience at Ozumo Santana Row. Clearly the service you received fell well below our standard of care. I would welcome an opportunity to make this up to you. You can reach me at 312-758-3659. Thanks, Mike
   

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4. J

   Jeff VIP

   San Francisco9 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick service, quality food, nice environment noise-wise, especially for a Santa Row restaurant.
   

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5. J

   Jenn

   San Francisco4 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant, amazing service and GREAT food. Perfect location.
   

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6. J

   Jiachen

   San Francisco3 reviews

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and great food. Sometimes you can tell when rude customers have yelled at employees by the way they are really nice. Stop being rude to those in the service industry, they did an amazing job by just being there
   

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7. JM

   JimM

   San Francisco1 review

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to take a date. Highly recommend. Good ambience and food.
   

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8. E

   Erika VIP

   San Francisco1 review

   2.0

   Dined on January 22, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   My friend and I went for drinks and then dinner. My friend's drink was cloudy and when asking the bartender what else was in it to make it cloudy (it should not have been cloudy), he just said that he shook it real good. Then, when we were eating dinner, there was a dog (not a service dog) inside the restaurant and up on the booth - that's ridiculous and has to be in violation of health policies. Also, our server basically forgot about us and we had to ask for our check after our plates had been cleared away for at least 20 minutes. While the food was overall pretty good, this place needs to work on their customer experience.
   

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9. N

   Nicolas

   San Francisco2 reviews

   2.0

   Dined on January 18, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Few point worth noting about Ozumo: - menu keep changing and in my opinion not for the better - Food comes out quickly which is good - service is good and waiters are attentive - Food is regular and there is nothing wow about it.. sushi rolls are standard and for the price charged it’s not ok - overall Prices are ridiculously high and unjustified for the value.
   

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10. OT

    OpenTable Diner VIP

    San Francisco1 review

    3.0

    Dined on January 17, 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4

    I was amazed that they couldn’t even make good simple Gyoza or agedashi tofu.
    

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