OSR Restaurant & Bar

Review summary

1. N

   Neelum

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It a a party of x5 of us . Food portion was quite small for the price . For the jerk I main you only get x3 little Plaintain which is very disappointing. My friend ordered the fish seabass as a main for £18 and ended up getting fried fillet instead which is misleading to what’s described on the menu and the price as well . The chilli seeds used to cook were also left in the dish which should have been removed before coming to the table . We voiced our concerns to the server who asked us about the dish and she just applied and said the kitchen is really busy . Service took forever . It took over 1 hr to serve us mains. Music and DJ were pretty good . The venue on the website looks much smaller to what is on the website . It’s quite compact .
   

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2. J

   Jade

   London

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice food and the vibe was good Would recommend for a birthday or any event really
   

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3. C

   Claire

   London

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! What a gem of a place. Service outstanding by all these lovely girls. Food is *chefs kiss* What a vibe. Thanks guys will deffo be back
   

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4. S

   Shannon

   London

   1 review

   1.0

   1 review

   Dined on November 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I am writing to share my experience at OSR Restaurant on 2nd November 2024, during my 25th birthday celebration with a group of 17 guests. Unfortunately, the experience did not meet my expectations. I had booked the birthday package deal, which promised certain services that were not fulfilled. Specifically, I did not receive the complimentary bottle of Prosecco or the free starter as outlined in the package. Additionally, the quality of the food was disappointing, leading to complaints from several guests. Moreover, the drinks, particularly the strawberry daiquiri, were not prepared to an acceptable standard and had to be remade multiple times. I also noticed that some staff members were less accommodating than expected, which added to our dissatisfaction. I simply asked for plates for my cakes to give to my guest but refused to give it to me. Instead they gave me napkins and said we are not giving out plates. They added the distasteful stareberry daiquiri to the bill after they mentioned that they won’t. Overall, the service and experience fell short of what I anticipated it was terrible. This will be my first and last experience at OSR and I will not recommend this place for birthdays.
   

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5. A

   Aisha

   London

   1 review

   3.0

   1 review

   Dined on October 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   It was an overall nice place with good music. The food could have been better. Had the oxtail and it was mostly bones which was a disappointment. The waiter was too stressed, not very polite and hood. Didn't listen to us but the manager we called in was very understanding and polite.
   

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6. M

   Michelle

   London

   1 review

   2.0

   1 review

   Dined on October 19, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Really bad experience My friend drove from derby to celebrate her birthday and the service was very bad. The telephones were not answered all day . I had to ask twice to get a birthday shout out for my friend ! It was not nice !
   

   OSR Restaurant & BarResponded on October 31, 2024

   Hi Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Please don't hesitate to drop us an email with more details. Sincerely, OSR team.
   

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7. J

   Jonathan

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were very accommodating, particularly with my friend's allergies, the Spanish waitress was really helpful and kind and the food was also delicious
   

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8. OT

   OpenTable Diner

   London

   2 reviews

   4.0

   2 reviews

   Dined on October 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Would have been 5’s all around if they had Jollof rice available. Great place, great food, staff and a fantastic chef! Thanks and see you soon!
   

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9. E

   Esther

   London

   1 review

   5.0

   1 review

   Dined on September 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was nice . Good atmosphere ! The food and drinks were really nice as well 10/10.
   

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10. R

    Raphael

    Cambridge

    1 review

    2.0

    1 review

    Dined on September 20, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    Not sure if this restaurant recently opened and working through teething pains, as we found the service painfully slow. I counted eight people eating not including our party of four when we ordered food and drinks. Glasses and bottles were piling up on the table, so we moved them to the side on a low wall to make way for the food when it eventually arrived. Drinks arrived to the table one at a time instead of altogether. The food was delicious all be it the mains jerk chicken was dry and the oxtail were the smallest I’d ever had. Live music and DJ were really good. Design layout needs to be reconsidered if it’s to be a restaurant and live music venue imo.
    

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