Orchid House Winery

Review summary

1. C

   Chris

   VIP

   Cleveland

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice restaurant. Food and service were great. Definitely will be back.
   

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2. K

   Khanya

   VIP

   Cleveland

   10 reviews

   4.0

   10 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Super busy night! I was there to celebrate my birthday and enjoyed it with my family. They were packed and busy but they were able to take care of us. Will visit again when not so busy to see the beautiful space.
   

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3. R

   Richard

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Surprisingly amazing. Great wine and food. Service excellent.
   

   Orchid House WineryResponded today

   Hello Richard! Thank you for your Five-Star review of Orchid House Winery! We look forward to welcoming you back soon!
   

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4. S

   Shawn

   VIP

   Seattle

   33 reviews

   4.0

   33 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Loud but great food and service for NYE. Seated next to singer.
   

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5. s

   stacy

   VIP

   Cleveland

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waitress was amazing and ambience was beautiful. Considering it was New Year’s Eve I feel they did a great job. The food was very good but the portions are small.
   

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6. T

   Tina

   VIP

   Cleveland

   49 reviews

   5.0

   49 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The winery was beautiful and the food was excellent
   

   Orchid House WineryResponded today

   Hello Tina! Thank you for your Five-Star Review! We're thrilled to hear you enjoyed your visit with us.
   

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7. J

   JACOB

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   THE FOOD WAS VERY GOOD. ATMOSPHERE WAS OK. THE NOISE LEVEL WAS HORRIBLE. WILL NOT RETURN TILL SUMMER WHEN YOU CAN ENJOY THE PATIO.
   

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8. r

   rebecca

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   As first-time visitors to Orchid House Winery, my husband and I were eager to try it out on New Year’s Eve. However, upon arrival, it was clear they had overbooked, as the lobby was packed with frustrated patrons, and the staff appeared overwhelmed and frazzled. When asked if a high-top table was acceptable, I explained that it wasn’t, as I had recently undergone surgery and needed a seat where my feet could rest on the ground. Despite this, the hostess said, “Well, I’ll look,” and moments later, seated us at a high-top without checking further. I reiterated my concern, but she insisted, “This is all I have.” I attempted to make it work, but the wobbly, uncomfortable seating quickly made it clear it wasn’t feasible. Our server stepped in and involved another hostess, who kindly offered us an empty table near the live singer. We accepted, only to realize why the table was vacant—the amplifier was extremely loud and made the experience uncomfortable. Despite this, we placed our order with a different server, who was kind and openly acknowledged that it wasn’t an ideal table. The food was average, with portions ranging from small to moderate. Our server repeatedly apologized for the slow service, as the kitchen was clearly overwhelmed. Unfortunately, the final straw was the salmon, which was served raw in the middle. We skipped dessert and left as quickly as possible. As we passed the main dining area on our way out, it appeared lovely and much quieter, in stark contrast to the chaotic bar area where we were seated. I’m willing to give Orchid House Winery another chance on a less hectic day, but this visit was a disappointing first impression.
   

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9. A

   Alma

   Cleveland

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great new years eve experience! A little loud and crowded but to be expected because of the date. Meal was excellent. Service was excellent also!
   

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10. L

    Leslie

    Cleveland

    1 review

    3.0

    1 review

    Dined 3 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Food was good but the service was extremely slow. Our reservation was at 6:15 and we were seated quickly and on time. However ordering our food and receiving our food took too long. Then there was an error paying our bill, the cards were swapped and took a while to fix. We ended up being there 3 hours due to the delays. Would try again just not on such a busy day as NYE
    

    Orchid House WineryResponded today

    Hello Leslie, thank you for sharing your feedback. We are genuinely sorry to hear about your recent experience while dining with us. We appreciated your patience during the internet outage to rectify your credit card issue. We'd love the opportunity to show you that we offer fantastic service and atmosphere. We invite you to come back soon and use the gift cards we offered towards your next visit.
    

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