Opera Grill - Chester

Review summary

1. A

   Aimee

   Cheshire

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The Gospel Choir were incredible but food and drink is VERY expensive. Not sure I’ll be back in a hurry as you can get nicer food and drink for half the price elsewhere.
   

   Opera Grill - ChesterResponded 1 day ago

   Thank you so much for your review, we hope you'll be back in the future.
   

   1 person found this helpful

   Report
2. H

   Holly

   Manchester

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We were looking forward to eating here, we initially went into the resteraunt to ask if they had a table, we were rudely told no without the staff member checking, we then went on their website and were able to book a table via opentable. We then returned at our booked time, we were placed in the corner next the a cold gap in the wall. It took over 10 minutes for someone to introduce themselves and ask if we wanted a drink. Our starters were okay, however mains were shockingly poor. The tuna steak was nothing more than tinned tuna, the chips were not ‘triple cooked’ as described but oven chips and my steak was charcoaled which was not edible. We tried to get the waiters attention for over 15 minutes to report my concerns with the food however were ignored, when they attended they offered to replace my steak with a fresh one however at this point the remainder of my food was cold and my friends had finished theirs. We were initially planning to have dessert however decided against this following the poor food quality. We asked for the bill which was brought promptly however after 15 minutes of waiting to pay the waiter had not returned. We then needed to attend the bar and ask to pay, where again we raised concerns about the poor service. We were rudely told ‘it’s because it’s Christmas’. I appreciate this is a busy time of year however if this is the case more staff is needed or don’t allow so many tables to be booked. I am extremely disappointed with my experience and felt this was not managed well by the waiters. I would not recommend.
   

   1 person found this helpful

   Report
3. N

   Nico

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were amazing and the food was incredible. Great experience. Best place in Chester
   

   Is this helpful?

   Report
4. J

   JOANNE

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing night at the Opera Grill! Everything was outstanding. The food was delicious, the best fillet steak I have had in a long time. The service was friendly and the waiter was brilliant, gave recommendation on food and drink. The manager came and introduced himself, excellent service. We booked our meal in the music lounge and the band were fantastic. We live over 6 hours away from Chester, but would definitely visit again and highly recommend for the food and the whole experience.
   

   Opera Grill - ChesterResponded on November 16, 2024

   Hi Joanne, Thank you very much for the 5 star review and your kind words! We will pass on your feedback to the team. We are glad to hear you had a great time and we hope to see you again the next time you're in Chester - Opera Team
   

   Is this helpful?

   Report
5. D

   Darren

   Cheshire

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great night at the opera grill food was sublime and fantastic live band came in September after races another great night be back soon many thanks
   

   Opera Grill - ChesterResponded on November 12, 2024

   Hi Darren, we are so glad to hear you hade a positive experience dining with us. We hope to see again soon!
   

   Is this helpful?

   Report
6. N

   Naomi

   Cheshire

   1 review

   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was a splendid experience, loved the Gospel Sunday choir, food was great! Service was so awesome and the ambience was 10/10 ..staff were amazing and helpful
   

   Is this helpful?

   Report
7. D

   David

   London

   8 reviews

   5.0

   8 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Faultless service from Esther, excellent care taken over allergies and a really good range of steak cuts. Oscar the sommelier was a great conversationalist, an expert in his field and had taken the time to know the history of the building itself, which was fascinating. Between them they made our wedding anniversary meal truly special.
   

   Opera Grill - ChesterResponded on October 30, 2024

   Hello David, thank you so much for your review. We're so glad to hear you enjoyed your meal with us. We will be sure to pass on the positive feedback to Esther. Thank you again, Team Opera
   

   Is this helpful?

   Report
8. N

   Nikki

   Cheshire

   1 review

   4.0

   1 review

   Dined on October 27, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Gospel Sunday is great but food is far too expensive. Menu needs to be more like the menu in the main restaurant instead of a set menu. Needs more choice didn’t see any gluten free options.
   

   Is this helpful?

   Report
9. A

   Anne

   Cheshire

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Our waitress Gemima was excellent. Very attentive and constantly checking that we had everything we needed. The whole experience was fantastic. We have been several times before and would recommend to all our friends . We will definitely be going g again very soon.
   

   Is this helpful?

   Report
10. N

    Neil

    Birmingham

    1 review

    5.0

    1 review

    Dined on October 26, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    First time at the bar and absolutely impressed with ambience, drinks and service, def going to revisit
    

    Is this helpful?

    Report