O-Ku - Charlotte

Review summary

1. A

   Amie VIP

   Charlotte19 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Very long time to get food, in spite of the fact that the restaurant was almost empty at 4:45PM. No itemized bill.
   

   O-Ku - CharlotteResponded today

   Hi Amie - Thank you for sharing your feedback. We sincerely apologize for the wait you experienced, especially when the restaurant wasn’t busy. We understand how frustrating that can be. Regarding the bill, we’ll certainly take note of your comment about providing itemized bills to ensure better transparency for our customers moving forward. We truly appreciate your patience and hope you'll give us another chance to provide you with a better experience next time. Please reach out to me directly so I can assist with your next booking to ensure you enjoy the experience you truly deserve. At Your Service, Lauren Bachar General Manager
   

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2. E

   Erica VIP

   Atlanta5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best customer service and all of the food was amazing. The staff is beyond amazing. We will be back
   

   O-Ku - CharlotteResponded 1 day ago

   Thanks for taking the time to leave us this lovely review! We are so glad to know that the staff helped make your experience so memorable. We look forward to seeing you again soon!
   

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3. S

   Sonia VIP

   Charlotte10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was one of the most beautiful and lovely experience The hostess - server all were very polite and welcoming We were celebrating our anniversary and they went above and beyond to celebrate us We got 2 complimentary items and a dessert would definitely recommend this place and will go back to try more dishes
   

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   O-Ku - CharlotteResponded 1 day ago

   Sonia, thank you SO much for leaving us this wonderful review! We are beyond thrilled to know you felt so celebrated and that the staff were able to make the experience so memorable for you. We can't wait to see you again!
   

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4. OT

   OpenTable Diner

   Western NC1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My boyfriend and I had a wonderful time at O-Ku. Ive been there multiple times with girlfriends but coming with him was great! The truffle and red dragon roll is incredible. Do not sleep on the lemon salmon! I will say the service is great but the music sounds like we are in a german nightclub or at a rave 😂 it can be incredibly distracting especially if its a date. Its also super loud. Five stars all around the only thing id change is the music choice and volume!
   

   O-Ku - CharlotteResponded 2 days ago

   Hey there! Thanks for taking the time to leave us this wonderful review. We are thrilled to know you found the food so delicious! And while we certainly acknowledge that our ambience and vibe isn't everyone's perfect cup of tea, we appreciate that even though the music wasn't your fav that you'd still give us five stars, thank you so much! We look forward to seeing you again soon!
   

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5. S

   Samantha

   Greater Boston4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   O-Ku is my go to place whenever celebrating something special. The food and service are always top notch!
   

   O-Ku - CharlotteResponded 4 days ago

   Hey Samantha! Thank you so much for taking the time to leave us this wonderful review. We are so humbled and honored to be highly considered as your go-to for celebrations. We look forward to your next special occasion soon!
   

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6. P

   Patrick

   Charlotte2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall great experience at O-Ku as always. The food and drinks were top notch, and Tony who waited on us was fantastic. The whole staff was super friendly and checked on us throughout the night. Not my first time at O-Ku and definitely won’t be my last!
   

   O-Ku - CharlotteResponded 6 days ago

   Hey Patrick! Thank you so much for leaving us this wonderful review. I know Tony and the whole crew really enjoyed taking care of you for your anniversary, and we are so glad that the team left such a memorable impact on the overall experience. We're glad the food and drinks were as excellent as the service and we will certainly look forward to seeing you both again soon!
   

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7. MS

   MaryS VIP

   Charlotte4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Ryan was exceptional as always! Food was so fresh and delicious.
   

   O-Ku - CharlotteResponded 6 days ago

   Hey Mary! Thank you so much for leaving us this kind review. We are so glad to know that Ryan helped make your experience so exceptional, as always. We look forward to celebrating the next milestone accomplishment with you, and thanks for continuing to choose Oku for your celebrations!
   

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8. OT

   OpenTable Diner

   Alabama2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the pleasure of having the omakase at O-Ku recently. From the moment I walked in, I felt like I was a special guest. The hostess and waitstaff (I believe my waitress’s name was Jasmine; I wish I had asked again) were beyond welcoming and wonderful. I had seven amazing courses over about 2.5 hours. Every dish was thoughtfully created and beautifully executed. I loved learning about the seafood in each dish and that a surprising amount comes from Tsukiji Fish Market in Japan. I could not sing enough praises for this experience. The atmosphere, the staff, and the food were beyond incredible and out-valued the cost of the experience tenfold. I will visit O-Ku every time I’m in Charolette. Thank you for a truly wonderful experience.
   

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   O-Ku - CharlotteResponded 6 days ago

   Hey there! Thank you so much for leaving us this wonderful glowing review. Jasmine and the culinary team had a wonderful time showcasing our creativity and some of our finest products during your recent omakase experience. We are thrilled to know that not only the food was above expectations, but that the service, ambience, and even the warm welcome at the door helped make the experience so memorable. We will sincerely look forward to your next visit to the Queen City!
   

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9. A

   Aj

   Charlotte18 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is my son’s favorite sushi place so we just celebrated his bday there. We had the otoro spoons (my personal favorite), black magic roll (my sons favorite) and salmon usuzukuri amongst at few other things. Everything was excellent from the food to the service. They even brought birthday dessert (thank you)!
   

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   O-Ku - CharlotteResponded on March 3, 2025

   Hey AJ! Thanks for taking the time to leave us this thoughtful review. We are so glad to know that you and your family loved celebrating with us! We are thrilled that the food as well as the service and special touches helped make the experience so memorable. We look forward to seeing you and your family again soon!
   

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10. OT

    OpenTable Diner

    Omaha1 review

    5.0

    Dined on March 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was awesome and the food game out in a timely manner. Really delicious.
    

    O-Ku - CharlotteResponded 4 days ago

    Hey there! Thanks for leaving us this awesome review. We are so glad you loved the service and thought the food was delicious too! We look forward to seeing you again soon!
    

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