Napa on Providence

Review summary

1. D

   Donald

   VIP

   Western NC

   18 reviews

   3.0

   18 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Something seemed a little off at this place. We arrived at 6 for an early dinner and a hoped for early departure. The place was fairly empty and we indicated a desire to order quickly. We ordered a drink which came quickly but the food service was very slow. We did not receive our entrees until an hour after we arrived. We finally asked for the bill and an order of dessert to go. The dessert took another ten minutes even though we could see the person who needed to box the item who wan't very busy. Maybe this is the pace of this place. The food was great but be prepared to have a leisurely meal. We probably won't go back unless we have plenty of time.
   

   Is this helpful?

   Report
2. R

   Randy

   Charlotte

   13 reviews

   4.0

   13 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 2

   I guess it’s been renovated since I was there before but it’s extremely brightly lit. I felt like I needed sunglasses in the bar. Service was great, food was good but would be better if atmosphere were toned down a little
   

   Napa on ProvidenceResponded 1 day ago

   Thank you for sharing your feedback! We're glad to hear that you enjoyed the service and food during your visit. We appreciate your thoughts on the lighting, and we understand how important the atmosphere is for a relaxing experience. We’ll certainly take your comments into consideration as we continue to refine the ambiance to better suit our guests. We hope to have the pleasure of welcoming you back soon for another enjoyable visit! Warm regards, Yuri Oliveira General Manager
   

   Is this helpful?

   Report
3. J

   Julie

   Charlotte

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had another wonderful experience at Napa this weekend. It has been one of our favorites in Charlotte for years, and the staff, service and food were once again outstanding. We were particularly impressed with our server Jefferson. His kind and engaging manner paired with his attentiveness made our night out a joy. And the food was fantastic as always. The Old Fashioned and the whipped goat cheese appetizer were both wonderful, and my husband enjoyed his stuffed chicken as much as I enjoyed my Napa Salad with the succulent shrimp. Thanks to the management at Napa for continuing to lead a joyful, hard-working team who create both beautiful food and a beautiful atmosphere. We'll be back soon!
   

   Is this helpful?

   Report
4. T

   Tracie

   Charlotte

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently dined at Napa on Providence to celebrate my daughters’ birthdays, and it was an unforgettable experience! The food was absolutely outstanding and incredibly fresh. I highly recommend starting with the Goat Cheese appetizer—it’s a must-try. The Mushroom Ravioli was divine, and the Beef Bourguignon was simply amazing. The staff took exceptional care of us throughout the meal, making the celebration even more special. We can’t wait to visit again! If I could give Napa more than 5 stars, I absolutely would. Highly recommend!
   

   Napa on ProvidenceResponded 1 day ago

   Hi Tracie, We're overjoyed to hear that you had such a wonderful experience at Napa on Providence! It's fantastic to know that you and your daughters found our food to be outstanding and incredibly fresh. We're thrilled that the Goat Cheese appetizer, Mushroom Ravioli, and Beef Bourguignon were a hit. We're also glad that you appreciated the staff's efforts to make your celebration even more special. Your high recommendation means the world to us and we can't wait to welcome you back for another unforgettable experience. 5 stars, indeed! Best, The Management Team
   

   Is this helpful?

   Report
5. K

   Kristin

   Charlotte

   7 reviews

   2.0

   7 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   While I understand it was Christmas Eve and a special menu, I’ve never experienced this level of dining disappointment at Napa. I assume they must have been over booked and under staffed.
   

   Napa on ProvidenceResponded 1 day ago

   Thanks for visiting us, Kristin. We appreciate your feedback and are sorry to hear that your experience at Napa on Providence didn't match your expectations. We understand that special occasions like the Christmas Eve menu may cause over-booking and understaffing. We apologize for any inconvenience this may have caused you. Your feedback is valuable to us and we'll certainly use it to improve our service and food quality. We hope to have the opportunity to serve you again and make things right. Please reach out to us at the restaurant at your convenience. Management team
   

   Is this helpful?

   Report
6. K

   Katie

   VIP

   Richmond

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a lovely way to spend Christmas Eve as a smaller family before we traveled out of town. The food was delicious!
   

   Napa on ProvidenceResponded 3 days ago

   Thanks for visiting us, Katie! We're delighted to hear that you and your family had a lovely time at Napa on Providence and that our food made a memorable occasion even more enjoyable. We always strive to provide our guests with the best dining experience possible, and it's wonderful to hear that we hit the mark for you. We hope to welcome you back soon for another delightful meal!
   

   Is this helpful?

   Report
7. A

   Ashley

   Charlotte

   11 reviews

   1.0

   11 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   I went there with my family for my mom’s bday. The restaurant itself looked nice. We were very disappointed in some of our food. I ordered Steak frites; it was very chewy. My sister in law’s steak frites was more rare; she ordered medium. We couldn’t find our waitress. We had to ask another waiter to get her. She apologized & asked if we wanted anything else. It took a long time to get our food again. I really liked the quiche. My sister in law’s salad was sadly soaked in dressing. But she didn’t want to complain again. My mom loved the same salad & it was perfectly dressed. So, there are clear inconsistencies in the kitchen. My husband ordered the Bistro Burger. He liked the fries, but the burger was soaked in sauce. The bun got so soggy & he couldn’t pick the burger up. So he sent it back & just asked for more fries. Again we couldn’t find our waitress; the same waiter got her for us. I noticed another waiter bringing a different table a burger & it looked perfect. So this further makes me think there are inconsistencies in the kitchen. The manager came by & apologized for everything & comped my husband for his burger (only charged for fries). They comped my steak; only charged for my quiche. For dessert, my parents shared bread pudding; it was amazing. My husband & I shared chocolate mousse cake; it was amazing. My mom received a cheesecake for free for her bday; it was very bland & dry. I would’ve preferred her get a few dollars off her bread pudding. Overall, I wouldn’t go here again. I was very sad because my family came here in 2021 for dinner & it was amazing. I wanted my mom to have a special bday. Thankfully my mom really loved her salmon & her salad. But the clear lack of consistencies in the kitchen with quality of food makes it not worth it to me.
   

   • 

   Napa on ProvidenceResponded 1 day ago

   Thanks for the review, Ashley. We're sorry to hear about your experience at Napa on Providence, especially with the inconsistency in our food and service. We appreciate your feedback on the Steak frites, Steak, and Bistro Burger, as well as the cheesecake. We strive to deliver a great experience and we're disappointed when we don't meet expectations. We're glad to hear that you enjoyed our quiche and bread pudding, and we hope you'll give us another chance to impress you in the future. We would relish the opportunity to have a conversation about your experience, please reach out to us at the restaurant. The Management Team
   

   Is this helpful?

   Report
8. D

   Dan

   Charlotte

   3 reviews

   2.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I don't write reviews of restaurants, but our experience last night compelled me to provide feedback for the first time. We took my mother to a show followed by dinner at Napa - where we have been to before and had a very nice experience. Last night was not a repeat of that experience. We arrived early after the show, but was seated fairly quickly, but in the patio section of the restaurant. Since it was in the 40's, it was a little surprising that this was even an option, which it was not on Open Table's reservation. Considering the how busy the place was, I assume they opened it up to accommodate additional patrons. There were space heaters around the perimeter, but we were the first ones in the room, so they must have just started up the heaters and it was not warm enough to begin with and never warmed up adequately enough. As someone who expected a table/booth inside as the reservation stated, sitting in the patio area was not ideal and after two hours became very uncountable. The outdoor metal tables were cold, and our red win actually became chilled. As for the food, the appetizer and salad were good. As for the entrees, it was over 30 minutes for the waitress to address the delay in getting them and said the manager will come out to talk with us. He did and apologized several times saying it was not how things are done at Napa. He offered a free refill of our wine. Also gave my mother his card to come back on him. Unfortunately it took another 15 minutes to get the entrees. We were ready to walk, but the food finally did come. Fortunately it was very good. The manager came out again and comped the entrees, but not the entire meal. We were fine with that, but the "free" refill of wine he first offered was actually charged on the bill. Must not have told the bar. Everyone else seated in the patio after us was served. Overall, good food, cold environment, terrible overall customer service, nice attempt at fixing the issue, but short of the goal.
   

   Is this helpful?

   Report
9. C

   Chris

   VIP

   Charlotte

   3 reviews

   3.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We waited over an hour before our food came out. It was hot and very good. I think they forgot our order. Other tables came in after us were served before us
   

   Napa on ProvidenceResponded 7 days ago

   Hello Chris, We're truly sorry to hear about your recent experience at Napa on Providence. We understand how frustrating it can be to wait for your order, especially when you're looking forward to your meal. We assure you that this is not the standard we aim for. We appreciate your patience and understanding, and we're glad to hear that you enjoyed your food despite the unfortunate incident. We hope to have the opportunity to serve you again and provide you with a better dining experience. Best regards, The Management Team
   

   Is this helpful?

   Report
10. S

    Susan

    VIP

    Charlotte

    77 reviews

    5.0

    77 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Restaurant has an excellent menu with many choices of wine. Food was well prepared and our server made excellent recommendations on what to try. Service was well done and we thoroughly enjoyed our meal!
    

    Napa on ProvidenceResponded 7 days ago

    Hi Susan, Thank you for your kind words and for leaving such a fantastic review! We're thrilled to hear that you enjoyed our menu and the service provided. It's always our goal to provide excellent recommendations and we're glad to know we hit the mark for you. We appreciate your feedback and look forward to welcoming you back to Napa on Providence soon! Best, The Management Team
    

    Is this helpful?

    Report