Napa at Kingsley

Review summary

1. Z

   Zoe

   Charlotte

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance is both elegant and relaxed, making it a perfect spot for any occasion. It's clear that the team at NAPA takes pride in what they do, and it shows in every aspect of the dining experience. Highly recommended for anyone looking to enjoy a memorable meal in Fort Mill!
   

   Is this helpful?

   Report
2. L

   Laura

   Charlotte

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   I’m not sure what happened to Napa. Had reservations for 4. Upon checking in the young girl seemed confused when I gave her my name and seems to fiddle about. I repeated my full name and she told me she found me but she still seemed confused which I found very strange - zero welcome or acknowledgement. Long story short, the waitress never came back after the food was delivered to ask how it was. Personally, my steak and eggs were delivered far from hot and well overcooked from what I ordered. I didn’t say anything since we were hosting and I suggested this restaurant for our out of town guests. To make matters worse, a man came over to our table to see how things were. I assumed a manager. He clearly saw my plate virtually untouched but also didn’t say a word. My point is that I have decades of experience in the industry and one of the early basic things I learned is to ask why the customer isn’t eating their food and correct the problem. Definitely a horrible choice and I’m embarrassed to have chosen it. Bye bye Napa, we will not be returning.
   

   Napa at KingsleyResponded 1 day ago

   Thank you for taking the time to discuss the shortcomings of your experience today. I really appreciate you taking our phone call and elaborating on these issues so that we can fix them. We once again would like to apologize that your experience fell short in many ways. We look forward to inviting you and your husband back for a much better experience with us! Casey Foster General Manager
   

   Is this helpful?

   Report
3. S

   Shana

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   My husband and I had dinner last night at Napa for the first time. We were sat in the covered patio section. It was freezing. Heaters were on initially when we were sat in this section. They were turned off at some point and the ceiling fans were turned on. The waiter was surprised by this. He did move us, but it was only a small improvement. We had cocktails and the tuna tartare appetizer. They were delicious. Our main courses were not as great. I had the scallops and my husband had the short ribs. Both were lukewarm. We would have said something to the waiter but we didn’t see him again for about 15 minutes. The noise level was extremely loud. We eventually stopped trying to have a conversation… no we didn’t get management involved, mostly because we were frozen and over the noise level. We paid and tipped appropriately. We would maybe try to give them another chance in the summer.
   

   Napa at KingsleyResponded 1 day ago

   We're once again very sorry that your experience at Napa at Kingsley did not go well. I really appreciate you taking the time to discuss these issues with me today on the phone. We look forward to hosting you and your husband back for a proper date night experience with us! Casey Foster General Manager
   

   Is this helpful?

   Report
4. C

   Cathy

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our waitress was wonderful so none of this was her fault… The food all came out pretty lukewarm and took a LONG time … And all of the Power bowls were missing three ingredients… But we had waited so long for the food. Nobody really noticed right away… My french fries recalled, the French onion soup was not great.  we asked a manager to get us some ground pepper because two of the ground pepper meals on our table were empty… He never came back  I don’t feel the restaurant was crowded to the point that this should’ve been the situation… You must be understaffed either in the kitchen or the floor or both
   

   Is this helpful?

   Report
5. C

   Cal

   Houston

   5 reviews

   vip
   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Samantha was excellent, the food was delicious, and the manager was attentive.
   

   Is this helpful?

   Report
6. J

   John

   Charlotte

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and had a great time with my family there!
   

   Is this helpful?

   Report
7. L

   Lisa

   Charlotte

   7 reviews

   vip
   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   The food itself was great, but the service was extremely slow. Drinks took FOREVER to get, and we ended up canceling a drink order because 30 minutes had passed with no drink and no acknowledgment that things were backed up. Our empty plates sat on our table forever, and literally everything just took forever. We noticed the two tables nearby also complained of the same issues. Manager never came by to check on our table but checked on everyone else around us. I know things happen, and once in a blue moon I can understand, but I had the same exact experience back in September so I’m not eager to go back.
   

   Is this helpful?

   Report
8. K

   Karen

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was great Casey was our friendly and attentive server. Thank you for a wonderful evening!
   

   Is this helpful?

   Report
9. E

   Erin

   New York City

   4 reviews

   vip
   3.0

   4 reviews

   Dined on December 6, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   It was a busy evening but the service was sub standard for a nice establishment. Food was great and ambience was nice.
   

   Is this helpful?

   Report
10. A

    Alysja

    Charlotte

    17 reviews

    vip
    5.0

    17 reviews

    Dined on December 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We celebrated my friend's birthday here and the food and service was great. Our waiter, Grant, made sure that we had a lovely time. Would definitely come again!
    

    Is this helpful?

    Report