Mountain Social Bar & Lounge

Review summary

1. P

   Pablo VIP

   Chicago1 review

   1.0

   Dined on January 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Aweful experience! The staff seemed so confused by the fact we were dining there.
   

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2. g

   gerard VIP

   New York City5 reviews

   1.0

   Dined on December 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Ridiculous, waiting around outside while they cleaned up around us to get into the Yurts…then they continued to bang around outside taking down and cleaning up from the chaotic concert and apres while we are…super greedy to try to do that and dinner in the yurts…they had already pushed our reservation by 30 minutes because the Chainsmokers ran late…slow service, the bread that came with the fondue was literally so stale you could have chopped a tooth on it. All for $200 pp…Aspen at its greedy worst.
   

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3. d

   dave VIP

   Austin64 reviews

   3.0

   Dined on December 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   Horrible experience. We had reservation, got seated, no waiter for 30 minutes. Asked repeatedly finally they assigned new waitress, Erin, who was very good, but restaurant was too busy. Took over an 90 minutes for the food/drinks to arrive. Entrees arrived before appetizers, and we didn’t get our last entree until we were ready to go. None of this was Erin’s fault, bartenders and kitchen were very slow. There was NO management in site. The St Regis chooses to make $ on there ski scene versus customer experience. I understand it is Xmas week, but we did our part, made reservation, paid the high prices, it would have been nice if they did theirs. Again Erin was great but it was out of her control…
   

   Mountain Social Bar & LoungeResponded on December 29, 2024

   Dear Dave, My name is Marc Lamontagne, and I am the Director of Restaurants & Bars at the St. Regis Aspen. I understand that you had several concerns regarding your experience at Mountain Social. I wanted to personally reach out to you to assure you that I am reviewing the incidents closely and taking steps to address any process shortcomings to ensure this does not happen again. We truly value guest feedback, as it helps us improve the experience we provide, and for that, I thank you. Although we fell short of meeting your expectations during your recent visit, I sincerely hope you will consider joining us again. Feel free to reach out to further discuss this matter. Best, Marc
   

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4. T

   Toni VIP

   Denver2 reviews

   5.0

   Dined on December 28, 2024

   1. Overall 5
   2. Food 2
   3. Service 2
   4. Ambience 5

   Very fun place to relax and people watch. Food just fair and ridiculously priced even for the St Regis Aspen. $65 for a shrimp cocktail 😂
   

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5. l

   lorraine VIP

   Naples11 reviews

   5.0

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This little gem is so special . It is easy to park and avoid the rush of town . Everyone is so friendly . The food is delicious and view spectacular.
   

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6. K

   Kim

   San Diego2 reviews

   2.0

   Dined on December 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Unfortunately there were 2 families with young children - next to use - and one of the toddlers began crying, then screaming for some time before the mother took her away from the dining area. Also, for the FULL TIME we were there - one of the front doors remained open - despite our asking doormen to close BOTH doors - and the VERY COLD AIR made dining quite uncomfortable. Our “entrees” were luke-warm at best, not the temperature they should have been. My boyfriend had to return one of the 6 oysters as it was “bad” and while he received a couple more - we were eating the main dinner then. I ordered tea at end to just get warm. For a meal costing over $200.00 - we were disappointed and will not return.
   

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7. C

   Christine

   Tampa11 reviews

   5.0

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   from the formal tea to a steak dinner, this place is indeed special Hannah and her team (Leslie, Avinash, Laura and Cardin) do excellent job of making you feel comfortable and special. Service was attentive and thorough, everyone knew their job from plate clearing to topping off drinks and tea pots! Would highly recommend stopping in and joining them for any meal! Enjoy!
   

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8. OT

   OpenTable Diner

   Austin3 reviews

   5.0

   Dined on March 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a special experience! Our group of 6 celebrated a birthday with the Wine Experience and could not have been happier. Matthew was personable and presented a beautiful program pairing wines and cheeses, and made choices based on the preferences of our group. We talked about it for days! There was even a guitar in our yurt and we had a player in our group that added even more to the ambiance. We were served a sizable portion each of 4 cheeses, but don’t expect dinner. You’ll probably want to plan to have a light meal afterward. They didn’t skimp on wines; we were served wines with a range of price points. Topped off with a private yurt and our own private sommelier, we felt like the price was appropriate and expected for the St. Regis and the area. We have recommended it to friends and would consider doing this experience again in the future.
   

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9. OT

   OpenTable Diner VIP

   Houston2 reviews

   4.0

   Dined on January 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   I reserved the Yurt and was sat in the dining room. When asked—they told us that our table was where they brought us? Weird.
   

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10. RM

    RachelM

    Denver7 reviews

    5.0

    Dined on December 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We did a Wine and Cheese Master class with Mr. Stark and it was phenomenal! His knowledge of wine, cheese and spirits was extensive. The overall experience was something I will remember forever.
    

    1 person found this helpful