Mosa Restaurant and Bar

Review summary

1. P

   Patrice

   Cancun

   1 review

   1.0

   1 review

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I had an awful experience at Mosa Restaurant and Bar on Sunday, December 15th. We had a 4:00 PM reservation for a birthday and holiday celebration and arrived at 3:45 PM, only to be ignored until 4:05 PM. Despite our reservation, we stood at the front of the restaurant until 4:45 PM before being seated. It was clear they overbooked and didn’t have the space or staff to handle large parties. After waiting an hour to be seated, we were told the kitchen would close at 5:15 PM, leaving us rushed and stressed. To make matters worse, the server didn’t come to our table until 5:30 PM. For a large party, there should have been at least two servers to handle our needs. The service was unprofessional, and the atmosphere was disappointing. The music was cut off while we were still eating, and we had to ask about the birthday song we requested, which wasn’t even done. We spent $352 for subpar service, poor management, and an overall bad experience. If the restaurant can’t provide proper accommodations, they should not accept reservations. I won’t be returning, and I wouldn’t recommend this place to anyone.
   

   Mosa Restaurant and BarResponded 5 days ago

   Dear Patrice, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your visit to Mosa Restaurant and Bar. We understand the frustration of being overlooked upon arrival and experiencing delays, especially on a special occasion. We are deeply sorry for the long wait times, the lack of proper communication about the kitchen hours, and the overall unprofessional service. Your comments about the insufficient staffing for large parties and the unfulfilled birthday celebration are truly concerning, and we will be reviewing our procedures to prevent such issues in the future. We hope you might reconsider visiting us in the future, and again, we apologize for letting you down. Warm regards, Mosa Restaurant and Bar Management
   

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2. D

   Demetria

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoy myself for my b day the place look wonderful and nice I will be back
   

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3. R

   Rashima

   Atlanta Metro

   4 reviews

   4.0

   4 reviews

   Dined on November 22, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Reservation was for 10:30 AM wasn’t busy service was somewhat slow getting the food out took almost 30 minutes before food came. I had the shrimp and grits. Grits were somewhat bland and I had cheese added it. Shrimp was slightly overcooked and dry. Ambience is very nice clean my server, continuously checked on our table. Music was a little too loud considering there were only about eight other customers in the building. Will check it out again during brunch hours.
   

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4. E

   Estewsimm

   Atlanta Metro

   18 reviews

   4.0

   18 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The restaurant is beautiful! Not very spacious inside so reservations is a plus. The food was good. Avocado toast was not toasted bread so only reason a give 4 stars. The service was good only a couple waitresses to service the restaurant so was not very attentive but overall not bad service at all. I enjoyed and would like to come back again with a bigger group.
   

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5. J

   Joy

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very clean. Great customer service. The food was really good and great portion sizes.
   

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6. OT

   OpenTable Diner

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Reservations at 3:30pm. Arrived on time but no staff stopped by the front door to seat us until 3:45pm. Strong smell of sulfur/eggs/unpleasant as we walked in the door. Decorations falling off the wall, the restroom was atrocious. Was hard to get waters, napkins and silverware. We received plastic and regular utensils, a few of the cloth napkins containing silverware had crumbs in them. Waters were dropped off at the table and until the bill came, we were unaware that it was $3 for a bottle of water, but our server informed us that once waters touch the table, we have to pay for them and can not remove from ur bill. While dining, you get hustled for $20 photos of your party by staff. Food was overshadowed by everything else occurring here, though it was nothing extraordinary. 18% gratuity included, but not deserved.
   

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7. N

   Nky

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on November 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I am sadly disappointed. This place was recommended to me and when I looked online I was super excited! The menu and the decor was everything. This was perfect to celebrate my mom's 73rd birthday. I made reservations and called to let it be known I was bringing my mom there to celebrate her birthday. I was told that my mother would receive a complimentary cupcake, again perfect! The experience overall was not good. The music was on point! The decor was absolutely beautiful. The service was poor. The waitresses were unenthusiastic, they didn't seem happy at all. Our waitress Fatima gave a great performance, she seemed as if she was going to be attentive. We were hungry and very much looking forward to a delicious meal. Our appetizers and food arrived all at once, that was annoying. We all said grace and dived in! The hummus was tasty. I took a bite of the salmon it was well done, I asked for medium well, it was dry! I could not cut the asparagus it was extremely tough and over cooked, the mashed potatoes were lumpy. The food was not seasoned. My mother and another family member had the chicken and waffles they both agreed that the chicken had no seasoning, the skin was crispy on the outside and the meat not fully cooked slimy/wet. Our other family member had the breakfast sliders she only ate one. She std: the eggs were hard, the baby confirmed that by spitting the eggs out and the bacon was not cooked. I told Fatima that the food had no seasoning, after that I received dirty looks and the customer service slacked. After we finished eating our table was not cleared until Fatima came to bring the check which was about 15- 20 minutes later. It was giving pretty much well I already got my tip (the included 18% gratuity) so whatever. So NOT deserved! TRULY SAD. There goes a perfect example of having great expectations and being greatly disappointed. The bathroom was nice but a mess! P.S. My mother never received the cupcake. Please do better!
   

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8. S

   Shawn

   Los Angeles

   1 review

   1.0

   1 review

   Dined on November 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   My friend and I went came to the restaurant for happy hour . The service was okay, however the drinks were 10/10. The food was horrible -0 /10 and the manger that was on duty had the worst attitude. I will not be coming back . Please put a now hiring sign in the window, the servers on duty were working too death . There was only two servers that had other jobs to do, which was unfortunate to see . Please don’t listen to social media!!!!!!
   

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9. A

   Anquenetta

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Reservations at 1 we didn’t receive food til 2:20 party if 3. Food wasn’t good at all grits were hard & cold, fried chicken no favor. We had visited here April & enjoyed everything but this time was horrible. Waitress was all over the place, may have been new, didn’t remember if she took our order which she didn’t, think it was the owner. She apologized for being short staff didn’t make it better. Will not be returning overpriced food & horrible service.
   

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10. K

    Kayla

    Miami

    1 review

    5.0

    1 review

    Dined on November 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very nice customer service, food was amazing 🤩 they made my trip to atl very nice! TikTok did not disappoint us on this trip
    

    Mosa Restaurant and BarResponded on November 8, 2024

    Wow, thank you so much for your kind words! We're thrilled to hear that the food and customer service made your trip to Atlanta special. It's great to know that TikTok recommendations lived up to the hype! 😊 We hope you’ll visit us again soon and continue to have wonderful experiences. Safe travels!
    

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