Morton's The Steakhouse - Chicago - Wacker Place

Review summary

1. I

   Ivan Lincoln

   Las Vegas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great. Good food, nice place and perfect service.
   

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2. S

   Sara

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We did not receive desert question or exponation for not offering one
   

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3. M

   Malik

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 for food and the waiter Joesph is the best has good customer service
   

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4. D

   Dionne

   Chicago

   19 reviews

   3.0

   19 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   I have enjoyed plenty of meals at Morton's pre-COVID. Sadly, I decided to visit for my birthday treat, since I had not been in a while. Well, mistake made. Although the food was excellent as it always is, the service was surprisingly disappointing. Honestly, my friend and I thought we were being "punked." Our server looked like he would rather have a root canal than assist us. There was no introduction with his name, no suggestions, nothing. What he did do was ask "are you ready - what do you want?" Huh? Are you serious? With prices as high as $30+ for King Crab Mashed Potatoes, I think anyone would deserve a friendlier dining experience. By comparison, there was a lovely, tall, server who was smiling, serving the booth next to us, whom we wished we had! I informed who I assume was the Manager of our surprise and disappointment and he graciously took $15 off the bill, which I appreciate, but I will rethink coming back, especially for a special evening. I kindly suggest customer service training for your staff. Perhaps he was new and did not know how to approach people. When we decide to spend our very hard-earned dollars out, we have plenty of choices in Chicago, and sadly, Morton's Chicago may have lost a customer.
   

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5. M

   Michael

   Indiana

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated in a more private dining area in the restaurant which was nice until we realized that they had seated a group of men that were behaving badly (loud noise and vulgar language and expressions). The food and service were impeccable- wish we would have asked to be seated elsewhere……
   

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6. S

   Sheena

   Washington DC

   7 reviews

   4.0

   7 reviews

   Dined on November 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was an overall very good experience. They forgot our Cesar salad but the bread was so delicious that we didn’t miss it. We got a free dessert as a result. The food was so delicious 😋
   

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7. J

   Joseph

   Chicago

   27 reviews

   5.0

   27 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Night out at the Chicago Theater capped with an awesome dinner. A bit expensive, but always good.
   

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8. E

   Ervin

   Chicago

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Despite a great food the costumer service at this place was just horrible. As a client you will have a very unwelcoming experience where they just simply don’t care about costumer needs. The manger on duty was a joke. Will not be back!
   

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9. R

   Raymond

   Charleston

   18 reviews

   5.0

   18 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been told never go to Chicago without going to Morton’s! It was everything I’ve ever heard
   

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10. P

    PH2

    Chicago

    1 review

    5.0

    1 review

    Dined on November 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The staff was outstanding, pleasant and genuinely friendly. We ate at the bar had a lovely time with the staff enjoying our foods and refreshing drinks. Would absolutely recommend to any one looking for a nice spot for lunch.
    

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