Mirabella

Review summary

1. T

   Theresa

   Miami

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! From greeting to leaving it was a 5/5, best in class experience out of our whole week here in Miami. Food and service are incredible and manager Bobby elevated our experience to a whole other level. Thank you so much for a great night!!
   

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2. OT

   OpenTable Diner

   Baltimore

   43 reviews

   vip
   2.0

   43 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   Service terrible. We ate at 630 the place was half empty and took forever for the waiter to come over. Food did arrive promptly but was like warm at best. Served never once asked if everything was ok. Not a good experience for well over $300 for 2 people. I ate at Nobu yesterday and our bill was $466 and I loved it and would go back anytime. It shows how important customer service is
   

   MirabellaResponded 2 days ago

   Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Fatima Guest Experience Team
   

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3. J

   Jesus

   Miami

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a birthday celebration and had a great experience at Mirabella. Will certainly be back!
   

   MirabellaResponded 2 days ago

   Dear Jesus, Thank you for submitting your score. We look forward to seeing you again soon. Kind Regards, Fatima Guest Experience Team
   

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4. I

   Ilana

   New York City

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food, service in atmosphere. Can’t beat the commute from my hotel room!
   

   MirabellaResponded on November 13, 2024

   Dear IIana, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

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5. OT

   OpenTable Diner

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great experience! Would recommend! Great food even though it is pricey.
   

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   MirabellaResponded on November 13, 2024

   Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

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6. A

   Alex

   San Francisco

   18 reviews

   vip
   4.0

   18 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Great food with very spotty inattentive service. Restaurant ridiculously loud — very hard to have a conversation.
   

   MirabellaResponded on November 9, 2024

   Dear Alex, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

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7. J

   Jennifer

   Minneapolis

   4 reviews

   3.0

   4 reviews

   Dined on November 4, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was just ok, not a lot of flavor. Was an overall mediocre experience.
   

   MirabellaResponded on November 5, 2024

   Dear Jennifer We appreciate your feedback and take it very seriously. Your comments will help us identify areas of opportunity for improvement. We hope that on your next visit, we will have the opportunity to exceed your expectations and change your opinion of our property. Thank you for choosing Fontainebleau Miami Beach. We wish you a great day. Kind Regards, Guillermo Guest Experience Team
   

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8. B

   Bernie

   New York City

   37 reviews

   vip
   4.0

   37 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice meal. Staff is terrific. The 20% resort service fee (on top of tipping the waiter a fair 20% which I always do) is tough because this is just a normal restaurant. The fact that it’s in a resort adds no value so the fee is just a “because we can” tax.
   

   MirabellaResponded on October 30, 2024

   Dear Bernie, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

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9. M

   MONICA

   San Diego

   8 reviews

   5.0

   8 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner and excellent service, Highly recommend for special occasions or date night. Definitely going back whenever I am in Miami.
   

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   MirabellaResponded on October 25, 2024

   Dear Monica, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
   

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10. J

    Jack

    Las Vegas

    1 review

    4.0

    1 review

    Dined on October 25, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Food was on the salty side. Prices were a little high for the value Overall it was fine
    

    MirabellaResponded on October 25, 2024

    Dear Jack, Thank you for taking the time to share your score with us, we hope to see you again soon! Kind Regards, Fatima Guest Experience Team
    

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