Mirabella

Review summary

1. L

   Laurieanne VIP

   Caribbean22 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Some of the BEST Italian food I’ve ever had. Pasta perfectly al dente. Eggplant a must try! Facundo our server was so sweet and fabulous.
   

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2. J

   Jackie VIP

   Chicago4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food & service was amazing. We will definitely go again in the near future
   

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3. G

   Gerald VIP

   Orange County169 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and excellent food quality. I’ll def return!
   

   MirabellaResponded 5 days ago

   Dear Gerald, Thank you for dining with us! We are thrilled to hear that you enjoyed the great service and excellent food quality. It means so much to us that you plan to return, and we look forward to welcoming you back for another wonderful experience. Sincerely, Guest Experience Team Fontainebleau Miami Beach
   

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4. L

   Leslie VIP

   Washington DC31 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Irritated and impatient server. Food is mediocre.
   

   MirabellaResponded 5 days ago

   Dear Leslie, We regret to hear that your experience did not meet expectations. Providing exceptional service and high-quality cuisine is our priority, and we are disappointed that we fell short during your visit. Your feedback regarding the service and food quality is important, and we will share it with our team to ensure improvements are made. We hope to have the opportunity to provide you with a more enjoyable dining experience in the future. Sincerely, Guest Experience Team Fontainebleau Miami Beach
   

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5. L

   Lynn

   Cleveland43 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Food was ok but the waiter was in such a hurry to get our order and out of the restaurant. He was pushing us to order before we had time to open the menu.
   

   MirabellaResponded 3 days ago

   Dear Lynn, Thank you for your feedback, we sincerely apologize for the experience you had with our service. We understand the importance of allowing guests enough time to review the menu and make their selections at their own pace. We hope to have the opportunity to serve you again and provide a better experience. Best regards Natalie Guest experience team
   

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6. A

   Andrea VIP

   New York City9 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good experience. Service was excellent. Food was very very good. People were all very friendly. I definitely would recommend it.
   

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   MirabellaResponded 6 days ago

   Dear Andrea, Thank you for your wonderful review, we’re so happy to hear that you had such a positive experience with us. We can't wait to welcome you back for another great meal. Best regards Natalie Guest experience team
   

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7. M

   Mary K

   Hawaii4 reviews

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was a little salty and overpriced. Automatically add a surcharge/tip to bill.
   

   MirabellaResponded 7 days ago

   Dear Mary K, Thank you for sharing your feedback with us. We’re sorry to hear that the food didn’t meet your expectations, particularly in terms of saltiness and pricing. We always aim to provide high-quality meals at fair prices, and we will take your comments into consideration as we continue to refine our menu and offerings. Regarding the automatic tip, we understand that this may have caused some frustration, and we truly apologize for any inconvenience it may have caused. Your feedback is important to us, and we’ll ensure it’s taken into consideration moving forward. We appreciate your insights and hope you’ll consider giving us another opportunity to deliver a better experience. Regards, Andy Guest Experience Team.
   

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8. J

   Jose

   West Palm Beach4 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This beautiful restaurant is where the old Scarpetta was. They changed it slightly to make it "coastal" Italian. I did not get any of the coastal items. I opted for the bone-in veal chop parmigiana with a side of wild mushrooms and a negroni. Everything was excellent. The veal chop was perfectly pounded and breaded. It comes with house made pomodoro, Stracciatella cheese, and crispy basil leaves. It was one of the best I ever had. The service was friendly but not high end. The cost is what you would expect at this hotel but I feel it is more worth it for this veal chop than for a Dover sole, which is similarly priced. I highly recommend.
   

   MirabellaResponded on March 4, 2025

   Dear Jose, Thank you for taking the time to share such a thoughtful review. We’re glad to hear you enjoyed the veal chop parmigiana and found it to be one of the best you’ve had. We’re proud of our coastal Italian offerings and are glad to know the dish met your expectations. We truly appreciate your feedback on both the food and service. While we strive for excellence in every aspect, we’ll take your comments on the service to heart as we continue to improve. Thank you for your recommendation, and we look forward to welcoming you back soon to try more of our menu. Regards, Andy Guest Experience Team
   

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9. M

   Megan VIP

   Grand Rapids27 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic dinner. The food was wonderful and the service was on par. We came here for a bachelorette party and they were so accommodating and helpful in making the meal special.
   

   MirabellaResponded 6 days ago

   Dear Megan, Thank you so much for your review. It was a pleasure to be a part of your bachelorette party. We hope to welcome you back for many more celebrations in the future. Best regards Natalie Guest experience team
   

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10. DM

    DMMM

    New York City2 reviews

    4.0

    Dined on March 1, 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    The food was good...not great. I don’t mind paying for really good food, but at this price point I expected something more complex and memorable from a taste perspective. Maybe I should have ordered something other than the bolognese. My wife had the octopus and really enjoyed it. Really good ambience, but the food just wasn’t what I was hoping for. The Manhattan I ordered was really good though…
    

    MirabellaResponded on March 4, 2025

    We sincerely apologize that your experience with us did not meet your expectations, particularly with the bolognese. At our price point, we understand that you were hoping for something more complex, and we regret we didn’t deliver that. We’re glad to hear, however, that your wife enjoyed the octopus, and that you appreciated the Manhattan cocktail and the ambience of our restaurant. Your feedback is invaluable, and we will be sure to share it with our culinary team as we work to improve. We hope to have the chance to provide you with a better experience in the future. Regards, Andy Guest Experience Team
    

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