Michael's Genuine Food & Drink - Miami

Review summary

1. s

   santiago

   VIP

   New York City

   7 reviews

   3.0

   7 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   The service rating I gave was low more because of the waitress than the actual waiter service. Our waiter was actually really good, but the attitude of the hostessed made the whole experience not great.
   

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2. o

   olga

   Denver

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We are coming to this place for a long time, before was remodeled, the food is always fresh, great wine, great atmosphere, great service!!! Only one thing, if you seat in side it could be very noisy.
   

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3. E

   Eileen

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Sara, was incredible! Knowledgeable and friendly
   

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4. k

   kevin

   VIP

   Miami

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jennifer the bartender is absolutely the BEST - great energy, excellent service and perfect cocktail
   

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5. M

   Myrna

   VIP

   Miami

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best experience. In celebration of Mom’s bday weekend it was a delight to bring her here for the first time. Sebastian, was our sever and he made our evening that much more special. The food was divine bite after bite. We are looking forward to our next visit back.
   

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6. J

   Jeffrey

   VIP

   Miami

   11 reviews

   4.0

   11 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was fantastic Service and ambience not so much
   

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7. A

   Adri

   Miami

   35 reviews

   1.0

   35 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Been here before and brought my uncle from out of town. I hate to give a negative review but I was embarrassed and had to apologize on your behalf for such a lousy experience. What a disappointment, only positive was hostess was gracious, they honored our reservation, and seated us immediately. It all went down hill when our table was ignored. We had to ask the hostess who our server was to get at least water. It was 3pm and they ran out of the lentil soup? What! The burrata appetizer was absolutely sad in appearance (one slice tomato, a few cherry tomatoes , a tiny basil leaf, and the ball) more appalling was the $26 price. The spicy chicken sandwich had no flavor, fatty, and greasy. The caramelized onion pizza for $24 was unremarkable. Just such a let down and if the food were tasty & delicious, the price really doesn’t matter but when it’s all terrible and you get hit with that bill it really stings! Also, they add a 2% Rethink Contribution fee to your bill. I haven’t checked what that is yet but it made me “ rethink” my decision to dine here. Unfortunately this is an overpriced tourist trap, goes elsewhere, so many incredible restaurants out there.
   

   Michael's Genuine Food & Drink - MiamiResponded 4 days ago

   Thanks for the feedback, Adri. We're sorry to hear about your experience at Michael's Genuine Food & Drink - Miami. We strive to provide excellent service and delicious food, and we regret that we fell short during your visit. We also apologize for the disappointment with the food and our pricing. We will take your comments into account as we continually work to improve. We hope you'll give us another chance to provide the experience you were expecting.
   

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8. C

   Chris

   Rome

   116 reviews

   5.0

   116 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. The oven roasted grouper was especially noteworthy.
   

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9. R

   Robert

   VIP

   Miami

   145 reviews

   4.0

   145 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The server was in the weeds the entire time. We had a table next to us that kept arguing with each other and letting their kids run around. The caviar service with the Perrier champagne special was great. The pheasant terrine was OK. The stone crabs were a little overcooked. My grouper was great but my wife's pasta came out cold (room temp at best). The server did comp off her pasta thankfully.
   

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10. G

    Gina

    New York City

    1 review

    4.0

    1 review

    Dined on January 1, 2025

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 4

    We had several drinks, appetizers, and dinner dishes and all were tasteful and amazing. The waitress seemed tired and exhausted since the second we sat down. From the minute she offered water, she was walking away while she asked...She seemed uninterested in us. It was New Years Eve 8:30 pm so maybe she had been on her feet all day. She returned with water but sloppily filled the cups then asked basically what do we want... No asking would you like to start with a drink or appetizer nor recommendations. We had to start with, well we'll start with cocktails and a beer. When she returned we started to ask about appetizers and she was tight lipped, we don't know the deal with her. We had to pry information out of her.... It was annoying as we were looking at other tables to see what they ordered to get an idea of whats good on the menu. I feel bad for her but at same token it's her job. We did not feel welcomed. Plus she asked if we'd like to donate to the charity, which we did and we tipped her. Someone needs to speak to this lady about courtesy.
    

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