Mezzanine

Mezzanine reviews from people who’ve dined at this restaurant. Based on recent rating.

1. S

   Sarah

   London3 reviews

   2.0

   Dined on December 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I booked a table for an evening with friends. Received a call to say they'd booked a party and we will be moved downstairs. I asked what it was like downstairs and the lady told me that it's a great atmosphere with a dj. This was not the truth. It was fairly quiet and completely dead down there, no atmosphere whatsoever. Very disappointing.
   

   Is this helpful?

2. R

   Richard

   London3 reviews

   2.0

   Dined on October 31, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We booked the Mezzanine for a date but when we turned up they had the bar closed for an event (no message to let us know or alert when booking) Ended up sat downstairs where it was much noisier, and we were sat 1ft from a party of 7 who were celebrating so it ruined the vibe.
   

   Is this helpful?

3. J

   Jackie

   London2 reviews

   5.0

   Dined on May 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mark, the Bartender was knowledgeable and attentive to our group. Making the best cocktails for everyone.
   

   Is this helpful?

4. MS

   MSandMS

   Kent3 reviews

   1.0

   Dined on January 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Appalling! Disgraceful and disrespectful behaviour given you bumped our reservation in favour of hosting a party.
   

   Is this helpful?

5. NJ

   NatalieJ

   London1 review

   2.0

   Dined on December 9, 2023

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The booking was moved to the lounge and the DJ would be there The lounge was actually the hotel lobby and there wasn't a DJ Food was half-cooked As I didn't experience Mezzanine I would like to go again to experience it
   

   Is this helpful?

6. B

   Barney

   London7 reviews

   3.0

   Dined on December 2, 2023

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Stratford Hotel, Mezzanine hosted John Lewis Christmas event: table dressing, tree dressing & the fabulous John Lewis Stratford Personal Stylists - Debbie & Maxime - both beautifully dressed, presented. So professional, friendly, approachable. Passionate about achievable fashion for their customers. Every item from the John Lewis clothing rail, fab, wearable, all at John Lewis Stratford. Debbie & Maxime’s love of fashion and experience in helping John Lewis customers, showed in their expert advice in a relaxed, happy Christmas event. All credit to the Stratford Hotel; delicious mulled wine (not the usual gut-rot) and the hotel’s ’Signature’ canapés-they were equally delicious, above the standard fare. The Stratford Hotel really is a must-go-to hotel. The Stratford Hotel was buzzing with customers on the ground floor restaurant, bar area. 3rd visit to the Stratford Hotel, so impressed with their understanding of what customers want and they deliver it with expert hotel experience. It’s a fab hotel. We want to go to the Stratford Hotel for the Terrace winterland weekend with the live playing Toots Band! Thanks for a fab afternoon Stratford Hotel and John Lewis & Partners.
   

   Is this helpful?

7. BC

   BenC

   London4 reviews

   3.0

   Dined on May 19, 2023

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   There was an event on the day so it seemed all the attention of the staff was on that. Took 32 minutes for staff to come over to the table to offer drinks, 32minutes!!
   

   Is this helpful?

8. F

   Foodlover

   London32 reviews

   1.0

   Dined on April 6, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately we did not get the chance to experience it as the venue was closed for a private event despite us making a reservation months in advance and confirming it the day prior. We had booked to stay in the hotel that night too as we we planning to be out for the duration it was opened. Disappointed
   

   1 person found this helpful

9. LB

   LondonBlonde

   London76 reviews

   2.0

   Dined on February 3, 2023

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Avoid. We came as a group of 3 for drinks and food here on a Friday night after a concert, arriving at 9.30pm there were only 2 other tables taken. After being given and looking at the menu we were told there was no food available other than pizza. The place was totally lacking in any kind of ambiance, it is basically a dark room with some tables and a bar. To be fair to the staff our initial order arrived quickly and the pizza was good… the bar filled up after 11pm when downstairs closed. It seemed to all be large groups (8-10) of males. When we tried to order a second bottle of champagne we were repeatedly ignored, possibly as there seemed to only be two staff to 25 tables. We gave up after 20 minutes but it still was impossible to get anyone to pay the £100 bill - eventually I went to the bar where I then declined to pay the service charge. The server told me that he did not know how to remove this and had to get help - which I waited to be done as I was so annoyed by this point. Really unclear why anyone would want to actually come here, it has zero redeeming features.
   

   Is this helpful?

10. P

    Peony60

    London4 reviews

    5.0

    Dined on December 24, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience! Good choice of cocktails!Will staff are friendly and know their craft.Will definitely be back
    

    Is this helpful?