Mexican Sugar - Uptown Dallas

Mexican Sugar - Uptown Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Brad

   Dallas6 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 5

   Cool uptown vibe. Great patio upstairs. Food was better then most TexMex. Didn't love the salsa but otherwise really good. It was a slow Sunday evening when we visited. Our server was super slow to the point of frustrating.
   

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2. M

   Mona

   Dallas1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   I expected the food to be better than it was. It had no taste.
   

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3. C

   Craig VIP

   Portland1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love love love … food and service always great!!!!
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hi Craig, we're over the moon to hear such glowing feedback! We're thrilled to know that you always enjoy our food and service at Mexican Sugar - Uptown Dallas. Your kind words mean a lot to us. We can't wait to welcome you back for another great dining experience. Thanks for choosing us!
   

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4. W

   Wendy

   Chicago2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. The views were beautiful. I would definitely go back again.
   

   Mexican Sugar - Uptown DallasResponded 3 days ago

   Hello Wendy, Thank you for taking the time to share your experience at Mexican Sugar - Uptown Dallas. We're thrilled to hear that you enjoyed our food and the views. Your kind words mean a lot to us. We're always here to provide you with the best dining experience possible, so we're glad to know that we were able to do that for you. We look forward to welcoming you back soon! Best, The Management Team
   

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5. C

   Christie VIP

   Dallas6 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Mexican Sugar has a great ambience and fresh food and great drinks! It’s a nice place to have fun with your friends or a date night!
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   We really appreciate your business, and your positive feedback is what we strive for. Leslie is not only an incredible server but a leader in our clubhouse so that's not surprising to hear. Please feel free to ask for Leslie any time you stop by!
   

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6. C

   Claudia

   Dallas1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for a friends 21st birthday! Our service was amazing! Staff brought out free desert and drinks for a toast! Couldn’t recommend more! Would dine again!
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hey Claudia, We're thrilled to hear that you had such a fantastic experience celebrating your friends' 21st birthday at Mexican Sugar - Uptown Dallas! It's wonderful to know that our team was able to make your day even more memorable. We're glad you enjoyed our free dessert and drinks, as well as our service. Your kind words mean the world to us and we can't wait to welcome you back for another memorable meal. Thanks for your glowing review!
   

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7. S

   Scott

   St. Louis12 reviews

   5.0

   Dined on May 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, great food, excellent ambiance .. wonderful experience!
   

   Mexican Sugar - Uptown DallasResponded 6 days ago

   Thanks for visiting us, Scott! We're thrilled to hear that you had a wonderful experience at Mexican Sugar - Uptown Dallas. Your kind words about our service, food, and ambiance truly made our day. We strive to provide our guests with a memorable experience, and we're glad to know we hit the mark for you. We look forward to welcoming you back soon!
   

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8. P

   Peter VIP

   New Orleans / Louisiana15 reviews

   5.0

   Dined on May 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped in for lunch based upon reviews in OpenTable and it did not disappoint. Lively atmosphere for a lunch on Memorial Day was welcome. Food was amazing. Service was super. Great place!!!
   

   Mexican Sugar - Uptown DallasResponded 6 days ago

   Thank you so much for your incredible review!!!! We strive to provide experiences like the one you had on your visit!
   

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9. D

   Dallas VIP

   Dallas11 reviews

   3.0

   Dined on May 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The descriptions were different from two orders. For example, the pan dulce French toast had no cajeta, but instead was drizzled in sweetened condensed milk. The cajeta would have elevated the French toast and given it a different taste. Excellent presentation, it was good, but it did not meet my expectations. I asked our server if Pan Dulce was the base for this version of French toast, and he said yes, but it was false. It was toast. The vanilla cinnamon pancakes had a citrus flavor in every bite. It overpowered the vanilla, and apparently, the cinnamon was absent. The macerated berries could have been the cause. When I brought it to Roland's attention, his response was, "You would probably know more as you look like you cook. What do you think?" Roland didn't seem to know the menu well, and his service was not up to par in comparison to other servers. He was also inattentive and not interested in providing excellent customer service. I should have asked to be seated at Juan's table.
   

   Mexican Sugar - Uptown DallasResponded 7 days ago

   I wanted to reach out and apologize for you and your guest not having a 5-star experience with us on your last visit. My name is Gerardo Lugo, the General Manager and I would love to make your next visit a memorable one. Please feel free to reach out so we can make that happen!
   

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10. G

    Gabby

    Dallas1 review

    5.0

    Dined on May 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing experience! Our server was phenomenal, and the atmosphere was great! 20/10!!
    

    Mexican Sugar - Uptown DallasResponded on May 26, 2025

    Thank you so much for joining us here at Mexican Sugar Uptown! We appreciate your feedback and look forward to your next visit! We love to read positive feedback, and we appreciate your patronage. My name is Gerardo Lugo, and I am the General Manager of this location, and I really hope we get to host you again soon. Thanks once again and feel free to reach out with any future reservations.
    

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