Mexican Sugar - Uptown Dallas

Review summary

1. H

   Henry

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s was really good it was me and my girlfriend first time and we loved it
   

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2. E

   EARNEST

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for a delicious meal. We always get the margarita flight every time we’ve been.
   

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3. B

   Bryan

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice and lovely . Would for sure come back again and thank you Alberto for your service
   

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4. M

   Myrna

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything was great the food just wasn’t quite Mexican. More so Tex Mex.
   

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5. J

   Juan

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was the most incredible experience. From the moment we walked in. The Manager ‘Dion’ greeting us to the end of our dinner. We will be making many more visits.
   

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6. C

   Charles

   VIP

   Dallas

   101 reviews

   5.0

   101 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here. Really enjoyed it.. great food and service. Beautiful building,
   

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7. A

   Alexis

   VIP

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I LOVE Mexican Sugar! The food, drinks and service are fantastic.
   

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8. N

   Nick

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Severely understaffed. Took forever for everything.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thanks for visiting us, Nick. We're sorry to hear that you had a less than satisfactory experience at Mexican Sugar - Uptown Dallas. We understand that waiting times can be frustrating and we apologize for the inconvenience. We're working on improving our staffing levels to ensure a better experience for our guests in the future. We appreciate your feedback and hope to see you again for a better experience. The Management Team
   

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9. D

   Dawn

   VIP

   Austin

   6 reviews

   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 4

   Wire that cut my client’s mouth was buried in his enchiladas. There wasn’t much concern shown & they only removed his meal from bill. There was a chair at our table whose back was missing which resulted in 2 long threaded/pointed screws being exposed. If we had sat in this chair it would have resulted in 2 serious puncture wounds.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Hello Dawn, We're sorry to hear about your recent visit to Mexican Sugar - Uptown Dallas. We apologize for the discomfort caused by the incident involving the exposed screws and the cut to your client's mouth. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide you with the quality Mexican dining experience that Mexican Sugar is known for. Best, The Management Team
   

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10. L

    Laura

    Dallas

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious food and loved the ambiance! The waiter was very attentive and made the experience enjoyable!
    

    Mexican Sugar - Uptown DallasResponded 5 days ago

    Hi Laura, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food and found the ambiance to your liking. It's always a pleasure to know that our team's efforts to provide attentive service are appreciated. We strive to make every dining experience enjoyable and we're glad we could deliver that for you. We can't wait to welcome you back to Mexican Sugar - Uptown Dallas soon!
    

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