Mexican Sugar - Uptown Dallas

Mexican Sugar - Uptown Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Scott

   St. Louis12 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, great food, excellent ambiance .. wonderful experience!
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thanks for visiting us, Scott! We're thrilled to hear that you had a wonderful experience at Mexican Sugar - Uptown Dallas. Your kind words about our service, food, and ambiance truly made our day. We strive to provide our guests with a memorable experience, and we're glad to know we hit the mark for you. We look forward to welcoming you back soon!
   

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2. P

   Peter VIP

   New Orleans15 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stopped in for lunch based upon reviews in OpenTable and it did not disappoint. Lively atmosphere for a lunch on Memorial Day was welcome. Food was amazing. Service was super. Great place!!!
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thank you so much for your incredible review!!!! We strive to provide experiences like the one you had on your visit!
   

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3. D

   Dallas VIP

   Dallas11 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The descriptions were different from two orders. For example, the pan dulce French toast had no cajeta, but instead was drizzled in sweetened condensed milk. The cajeta would have elevated the French toast and given it a different taste. Excellent presentation, it was good, but it did not meet my expectations. I asked our server if Pan Dulce was the base for this version of French toast, and he said yes, but it was false. It was toast. The vanilla cinnamon pancakes had a citrus flavor in every bite. It overpowered the vanilla, and apparently, the cinnamon was absent. The macerated berries could have been the cause. When I brought it to Roland's attention, his response was, "You would probably know more as you look like you cook. What do you think?" Roland didn't seem to know the menu well, and his service was not up to par in comparison to other servers. He was also inattentive and not interested in providing excellent customer service. I should have asked to be seated at Juan's table.
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   I wanted to reach out and apologize for you and your guest not having a 5-star experience with us on your last visit. My name is Gerardo Lugo, the General Manager and I would love to make your next visit a memorable one. Please feel free to reach out so we can make that happen!
   

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4. G

   Gabby

   Dallas1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Our server was phenomenal, and the atmosphere was great! 20/10!!
   

   Mexican Sugar - Uptown DallasResponded 3 days ago

   Thank you so much for joining us here at Mexican Sugar Uptown! We appreciate your feedback and look forward to your next visit! We love to read positive feedback, and we appreciate your patronage. My name is Gerardo Lugo, and I am the General Manager of this location, and I really hope we get to host you again soon. Thanks once again and feel free to reach out with any future reservations.
   

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5. J

   Jermaine

   Dallas2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, good vibes and I didn’t have to wait long to get my food. 10/10
   

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   Mexican Sugar - Uptown DallasResponded 4 days ago

   Hello Jermaine, Thank you so much for your glowing review! We're thrilled to hear that you had a great experience at Mexican Sugar - Uptown Dallas. It's fantastic to know that you enjoyed our service, food, and found the overall vibe to your liking. We always strive to provide our guests with a quick and efficient dining experience, and your feedback tells us we're on the right track. We truly appreciate your support and look forward to serving you again soon! Best, The Management Team
   

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6. J

   John VIP

   Atlanta145 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   All around pretty good… wasn’t gone away by it, but generally enjoyed it.
   

   Mexican Sugar - Uptown DallasResponded 6 days ago

   Hi John, Thank you for taking the time to leave us a review. We're glad to hear that you generally enjoyed your experience at Mexican Sugar - Uptown Dallas. We strive to provide a great atmosphere and it's always rewarding to hear when we've succeeded. We noticed that you rated our value lower and we appreciate your feedback. We're always looking for ways to improve and your input helps us do just that. We hope to see you again soon! Best, The Management Team
   

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7. M

   Melitta

   Dallas3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonder server who made my friend’s birthday very special will champange and Churros! Food and drinks were excellent !
   

   Mexican Sugar - Uptown DallasResponded 6 days ago

   Thank you so much for joining us here at Mexican Sugar Uptown! We appreciate your feedback and look forward to your next visit! We love to read positive feedback, and we appreciate your patronage. My name is Gerardo Lugo, and I am the General Manager of this location, and I really hope we get to host you again soon.
   

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8. D

   Donovan

   Dallas10 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was great as usual but the “wedding cake” ice cream sucked . Otherwise all was delicious and service was good
   

   Mexican Sugar - Uptown DallasResponded 6 days ago

   Hey Donovan, Thank you for your feedback and for being a regular at Mexican Sugar - Uptown Dallas. We're thrilled to hear that you enjoyed our food and service. We're sorry to hear that the wedding cake ice cream didn't hit the mark this time. We appreciate your honest feedback and we'll definitely take it into consideration as we continuously strive to improve our menu offerings. We hope to see you again soon for another round of delicious Mexican treats! Best, The Management Team
   

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9. H

   Henrique

   Houston3 reviews

   4.0

   Dined on May 21, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was my first time there I made reservations to set out side and it was confirmed but when we arrived the host said that we can’t see outside because they have a private event but it was empty and we keep seeing people coming and sitting outside.
   

   Mexican Sugar - Uptown DallasResponded 5 days ago

   Hey Henrique, Thank you for choosing Mexican Sugar - Uptown Dallas and for taking the time to share your experience. We're thrilled to hear that you enjoyed our food and service. However, we're sorry to hear about your initial visit to our restaurant. We understand how important it is to have a comfortable and enjoyable dining experience, and we apologize if we didn't meet your expectations. We will definitely communicate this to our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the chance to serve you again soon. Best, The Management Team
   

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10. E

    Evelyn

    Dallas1 review

    5.0

    Dined on May 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First timer the food was AMAZING!!!!! The service was wonderful always checking if we needed something else the vibes very chill WILL DEFINITELY BE GOING BACK!!!!
    

    Mexican Sugar - Uptown DallasResponded on May 19, 2025

    Hi Evelyn, We're over the moon to hear about your fantastic first-time experience at Mexican Sugar! It's fantastic to know that our food and service exceeded your expectations. We strive to create a chill and welcoming atmosphere for all our guests, and it's wonderful to know we hit the mark with you. We can't wait to welcome you back for another amazing experience. Thanks a lot for your kind words and high ratings! Best regards, Mexican Sugar - Uptown Dallas Management Team
    

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