Mexican Sugar - Uptown Dallas

Mexican Sugar - Uptown Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Donovan

   Dallas10 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was great as usual but the “wedding cake” ice cream sucked . Otherwise all was delicious and service was good
   

   Mexican Sugar - Uptown DallasResponded today

   Hey Donovan, Thank you for your feedback and for being a regular at Mexican Sugar - Uptown Dallas. We're thrilled to hear that you enjoyed our food and service. We're sorry to hear that the wedding cake ice cream didn't hit the mark this time. We appreciate your honest feedback and we'll definitely take it into consideration as we continuously strive to improve our menu offerings. We hope to see you again soon for another round of delicious Mexican treats! Best, The Management Team
   

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2. E

   Evelyn

   Dallas1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First timer the food was AMAZING!!!!! The service was wonderful always checking if we needed something else the vibes very chill WILL DEFINITELY BE GOING BACK!!!!
   

   Mexican Sugar - Uptown DallasResponded 4 days ago

   Hi Evelyn, We're over the moon to hear about your fantastic first-time experience at Mexican Sugar! It's fantastic to know that our food and service exceeded your expectations. We strive to create a chill and welcoming atmosphere for all our guests, and it's wonderful to know we hit the mark with you. We can't wait to welcome you back for another amazing experience. Thanks a lot for your kind words and high ratings! Best regards, Mexican Sugar - Uptown Dallas Management Team
   

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3. P

   Pratheek

   Dallas1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   we had a bad experience at the mexican sugar. we went in very excited for great service but we were deeply disappointed. we had a reservation but were still put in a dark corner of a restaurant with a wobbly table. we had complained and got moved to a different table. after that, the service was so bad. we were barely looked at. found it very difficult to get the attention of the waiter. we also had to wait 30 mins to ask for the cheque after finishing our food. the only bright spot was food was on the table very quickly after ordering.
   

   Mexican Sugar - Uptown DallasResponded 6 days ago

   Thanks for visiting us, Pratheek. We're sorry to hear about your disappointing experience at Mexican Sugar - Uptown Dallas. It's unfortunate that the seating and service did not meet your expectations. We take your feedback seriously and will address these issues with our team. Despite the issues, we're glad to hear that you enjoyed our food service. We hope you'll give us another chance to provide a better experience.
   

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4. S

   Spencer

   Dallas1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Estella took excellent care of our party of 7. We were there for my daughter’s graduation celebration and everyone was pleased with their food and drinks. It was a little warm/humid in the restaurant last Friday at 9PM but, other than that everything was great
   

   Mexican Sugar - Uptown DallasResponded today

   Thanks for visiting us, Spencer! We're thrilled to hear that you and your family had a great time celebrating your daughter's graduation at Mexican Sugar - Uptown Dallas. It's wonderful to know that our food and drinks met your expectations. We're sorry to hear that you found the temperature a bit high at the time of your visit. We appreciate your understanding and look forward to serving you again soon! Feel free to ask for Estrella on your next visit.
   

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5. M

   Mario

   Dallas8 reviews

   4.0

   Dined on May 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great time Luis was amazing and helpful so was our hostesses considering it was Mother’s Day! I just don’t understand why we had to eat a skirt steak with a plastic fork. Or any of our food for that matter. But all in all always love the food!
   

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6. J

   Jose

   Dallas1 review

   5.0

   Dined on May 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Emily was a phenomenal server on Mother’s Day to my mom and grandma !
   

   Mexican Sugar - Uptown DallasResponded today

   Hey Jose, we're thrilled to hear that you had such a wonderful time celebrating your mom and grandma with us on Mother's Day! It's always our pleasure to make special occasions even more memorable. We're glad that you found our food, service, and value to be top-notch. We can't wait to welcome you and your mom back to Mexican Sugar - Uptown Dallas for another memorable meal soon. Thanks for choosing us for your special occasion!
   

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7. D

   Dania

   Dallas4 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was the perfect place to spend Mother’s Day! The food came out absolutely delicious, I leave no NOTES!! Steak was nice and tender. Street corn was amazing, have yuca fries instead of regular fries… best idea!
   

   Mexican Sugar - Uptown DallasResponded on May 12, 2025

   Thanks for visiting us, Dania! We're thrilled to hear that you enjoyed your Mother's Day meal at Mexican Sugar - Uptown Dallas. It's wonderful to know that our steak and street corn were to your liking and that you found our yuca fries and other dishes to be a better choice. We strive to provide our customers with the best dining experience and your feedback helps us do just that. We look forward to welcoming you back soon for another memorable meal!
   

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8. I

   Isabel

   Dallas2 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Recently went for Mother’s Day and absolutely loved our experience. Will always recommend and come back!
   

   Mexican Sugar - Uptown DallasResponded on May 14, 2025

   Thanks for visiting us, Isabel! We're thrilled to hear that you had a wonderful Mother's Day experience at Mexican Sugar - Uptown Dallas. Your high ratings for our food, service, and value mean a lot to us. We're grateful for your continued support and look forward to welcoming you back for more special occasions!
   

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9. G

   Glenda

   Nashville9 reviews

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Location was nice and clean. Service was very slow. We had to request for refills or tea, chips and salsa. Waiter didn’t come on his own, we had to summon him over.
   

   Mexican Sugar - Uptown DallasResponded on May 12, 2025

   Hey Glenda, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our location and cleanliness. We're sorry to hear about the slow service you experienced. We always aim to provide prompt and efficient service to our guests, and we regret that we fell short during your visit. We will certainly address this issue with our team to ensure better service in the future. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team at Mexican Sugar - Uptown Dallas
   

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10. J

    Joycelyn

    Dallas6 reviews

    3.0

    Dined on May 11, 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    The ambience is very inviting would go back for that and drinks. The brunch was just okay. I ordered the brunch tacos with barbacoa sub for the meat and it lacked flavor. Would go back and give something else a try.
    

    Mexican Sugar - Uptown DallasResponded on May 12, 2025

    Hi Joycelyn, We're glad to hear that you enjoyed the ambiance and drinks at Mexican Sugar - Uptown Dallas. It's wonderful to know that you found our service satisfactory and the brunch hit the mark. We're sorry to hear that some of our brunch dishes didn't meet your expectations. Your feedback is invaluable and we will certainly take it into consideration as we continuously strive to improve our menu offerings. We look forward to welcoming you back and giving you a better experience next time. Best, The Management Team
    

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