Mercato - Hilton Gdansk

Review summary

1. O

   Oliwia

   Poland

   1 review

   5.0

   1 review

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chciałabym serdecznie podziękować całemu zespołowi restauracji za wspaniałe doświadczenie, jakie miałam okazję przeżyć podczas mojej ostatniej wizyty. Obsługa kelnerów była na najwyższym poziomie – uprzejmi, uśmiechnięci i zawsze gotowi pomóc, co sprawiło, że czułam się wyjątkowo dopieszczona. Szczególne podziękowania kieruję również do sommeliera, który idealnie dobrał wino do naszych potraw – to była prawdziwa uczta dla podniebienia. Jedzenie było przepyszne – każde danie zachwycało smakiem i estetyką podania. Atmosfera w restauracji jest po prostu magiczna, idealna na wyjątkowe okazje. Co więcej, kiedy obsługa dowiedziała się, że obchodzę urodziny, do deseru dołączyli świeczkę, co było niesamowicie miłym gestem i pięknym akcentem wieczoru. Dziękuję za tak cudowne chwile i z całego serca polecam to miejsce każdemu, kto szuka nie tylko wyśmienitego jedzenia, ale także niezapomnianych wrażeń. Na pewno jeszcze tu wrócę!
   

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2. A

   Alex

   Poland

   1 review

   5.0

   1 review

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently dined at Mercato and were thoroughly impressed by both the delicious food and the warm, inviting atmosphere. The service was exceptional, with a special mention for Amadeusz, the sommelier, whose wine recommendations were perfect. His passion for wine and attention to detail made the experience unforgettable.
   

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3. M

   Maciej

   Poland

   1 review

   5.0

   1 review

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Restauracja Mercato to miejsce, które naprawdę warto odwiedzić. Jedzenie było wyjątkowo smaczne – każdy element dań dopracowany w najdrobniejszych szczegółach, co świadczy o wysokim poziomie kuchni. Obsługa również zasługuje na pochwałę – profesjonalna, uprzejma i dbająca o komfort gości. W mojej opinii Mercato z łatwością mogłoby dołączyć do grona restauracji wyróżnionych gwiazdką Michelin. To doskonałe miejsce na wyjątkowy posiłek i niezapomniane wrażenia.
   

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4. L

   Leo

   Detroit

   4 reviews

   5.0

   4 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   modern, very well done Polish food The service was outstanding from Yolanta and Michael. His recommendation of a Polish Pinot Noir was terrific. I would recommend this restaurant highly, though probably a special occasion restaurant.
   

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5. D

   Donya

   Poland

   1 review

   2.0

   1 review

   Dined on November 1, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   I am writing to express my extreme disappointment with my recent dining experience at your restaurant. Unfortunately, the meal fell far below my expectations and the standards associated with a Michelin-starred establishment. The food was served cold, unappetizing, and had an unpleasant odor. The meat was tough and chewy, the mashed potatoes were watery, and the Pecorini cheese had formed a skin on top of the potatoes. To make matters worse, the cheese arrived five minutes after the rest of the dish had been served. When we brought these issues to the attention of the staff, they seemed unconcerned and offered no solutions or apologies. It was as if they felt entitled to the Michelin star and were indifferent to our experience. Furthermore, no one inquired about any allergies or dietary restrictions, which is a standard practice at any reputable restaurant, let alone one with a Michelin star. This was by far the most disappointing dining experience I have had at a Michelin-starred restaurant. I believe that the high standards associated with such an award were not met on this occasion.
   

   Mercato - Hilton GdanskResponded on November 16, 2024

   Dear Donya, thank you for your feedback, and please accept our sincere apologies for the disappointment during your visit. While we are honored to hold a Michelin recommendation, we are not a Michelin-starred establishment, and your comments highlight areas where we need to improve to meet the high standards we aim for. We are sorry to hear about the issues with your meal, including its temperature, texture, and service delays. These are not reflective of the experience we strive to provide. Your feedback regarding staff attentiveness and the lack of inquiry about dietary restrictions is equally valuable, and we will address this through further training and review of our practices. We greatly appreciate your insights and will use them to enhance our guest experience.
   

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6. T

   Tomasz

   Poland

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sxcellent tasting menu. I highly recommend Mercato.
   

   Mercato - Hilton GdanskResponded on November 16, 2024

   Dear Tomasz, thank you for your feedback.
   

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7. M

   Morten Noer

   Minneapolis

   1 review

   2.0

   1 review

   Dined on October 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   lamb chops full of sinew and fat. considering how little was edible on the plate, it was hardly a meal. a lower price would not have helped the experience.
   

   Mercato - Hilton GdanskResponded on November 16, 2024

   Dear morten Noer, Thank you for sharing your feedback. We are truly sorry to hear that your lamb chops did not meet expectations. Quality and satisfaction are our top priorities, and it’s disappointing to learn that we fell short on this occasion. We appreciate your honesty and take your comments seriously. Rest assured, we will review this matter with our kitchen team to ensure that such issues are addressed and prevented in the future. We hope you’ll give us another chance to provide you with a meal that reflects our high standards. Please don’t hesitate to reach out directly if you’d like to discuss your experience further.
   

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8. A

   Andrew

   VIP

   London

   31 reviews

   4.0

   31 reviews

   Dined on October 3, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 1

   The food was amazing but sadly we went when it was a quiet evening and there were only 3-4 other tables so it lacked a bit of atmosphere
   

   Mercato - Hilton GdanskResponded on October 21, 2024

   Dear Andrew, We're thrilled to hear that you enjoyed the food. We understand that atmosphere can make a big difference, and we hope you'll visit us again on a busier evening to experience the lively ambiance we love to create. Looking forward to welcoming you back soon.
   

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9. SR

   ShanR

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on August 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was fantastic and really amazing. The location, the table and the service was awesome. Towards the end of the dinner, when we paid our bill, we wanted to tip the waiter extra in addition to the included 10% service charge. The waiter wanted us to pay in cash to him instead of through card. It was just an odd experience
   

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   Mercato - Hilton GdanskResponded on August 28, 2024

   Dear ShanR, thank you for your opinion. We are very pleased that you had a nice and tasty time in the restaurant. At the same time, we are sorry that the waiter's question caused embarrassment. Warm regards, Mercato Team
   

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10. J

    Jasmine

    Poland

    1 review

    2.0

    1 review

    Dined on August 11, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    The food was really good and well plated. However, given the prices of the place, we expected friendlier and more professional service from the servers. When we asked about certain food allergens, the servers seemed mostly unsure about them. They also forgot to serve our drinks and only did so when we followed-up (it was not even busy during the time we were there). The location is perfect though, right beside the river and perfect to see the nightlife of Gdansk.
    

    Mercato - Hilton GdanskResponded on October 21, 2024

    Dear Jasmine, Thank you for your feedback. We’re glad you enjoyed the food and location. We apologize for the service issues you experienced and will address them with our team to ensure this doesn’t happen again. We hope to have the chance to serve you better in the future.
    

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