Mercantile Steak & KM Bar

Review summary

1. C

   Cole

   Montana1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The gm and head chef deserve a raise. They make the place amazing.
   

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2. OT

   OpenTable Diner

   San Francisco1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   The service and food is always excellent here but this time we had seafood with the steak. We ended up being very sick within two hours afterwards. Stick to the meats!
   

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3. R

   Ramona VIP

   Fort Lauderdale40 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I've eaten here several times, but pp probably won't be back again after my last two meals here. They've raised the prices, but the quality of food has gone down.
   

   Mercantile Steak & KM BarResponded 6 days ago

   Thank you for your continued support and for sharing your honest feedback. We’re truly sorry to hear that your recent experiences didn’t meet the standards you’ve come to expect from us. We understand that value and quality should always go hand in hand, and we take your concerns seriously. Your feedback has been shared with our team as we strive to ensure every meal reflects the high standards we aim for. We’d love the opportunity to earn back your trust and hope you’ll consider giving us another chance in the future.
   

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4. A

   Angela

   Unspecified1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The beet salad had the perfect taste and texture for its ingredients. The filet mignon was superb along with the sauce and the vanilla Brulé dessert was delicious. The Moscow Mule drinks were made well, and the service was on queue. Thank you for the delightful experience!
   

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5. d

   david

   Baltimore7 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Which staff was excellent, the ambience lovely and the service was outstanding. This is not a place to go if you want something on the light side even the smaller dishes tend to be a bit heavy
   

   Mercantile Steak & KM BarResponded on February 26, 2025

   Thank you for your kind words! We’re so glad to hear that you enjoyed the excellent service, lovely ambiance, and outstanding staff. We appreciate your feedback about the menu as well—our dishes are certainly crafted to be hearty and full of flavor. We hope to welcome you back again soon for another great dining experience!
   

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6. S

   Shawn

   Montana2 reviews

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Expect to pay high prices for extremely small portions. Went Valentine Day weekend and being a steak house they were out of 3 different steaks. Leaving only high $$$ steaks. 3 people in my party and 1 got the wrong meal, sent it back and got the correct meal within 2 minutes. However you could tell it had been microwaved. Extremely chewy. Drinks were ok at best. I wouldn’t recommend the food. Host and servers were Excellent.
   

   Mercantile Steak & KM BarResponded on February 26, 2025

   Thank you for sharing your experience with us. We’re truly sorry to hear that your visit didn’t meet expectations, especially on such a special weekend. Running out of certain steaks and issues with food quality are not the standards we strive for, and we regret that this impacted your experience. Your feedback has been shared with our team so we can continue improving. That said, we’re glad to hear that our host and servers provided excellent service, and we appreciate your kind words about them. We value your feedback and hope we might have the opportunity to provide a better experience in the future
   

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7. D

   Dave VIP

   Memphis/West TN21 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Went to a steak house to get a steak and ordered the strip; they were out of it 🙄. Left me with a filet as a choice but didn’t want to pay $66 for an 8 oz filet. Strip was 14 oz and it was my preferred choice. So, was relegated to the pork chop which was delivered cooked well done and dry. Not a great experience tonight for sure. Will really think hard before going back
   

   Mercantile Steak & KM BarResponded on February 26, 2025

   Thank you for sharing your experience with us. We’re truly sorry that we were out of your preferred steak and that the pork chop didn’t meet expectations. We understand how frustrating it can be when a favorite menu item isn’t available, and we regret that this impacted your dining experience. Your feedback has been shared with our team as we continuously work to improve consistency and ensure every meal meets our high standards. We appreciate you giving us a try and hope we’ll have the opportunity to provide a better experience in the future.
   

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8. R

   Richard

   Montana1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic experience as always. Have had the blackened prime rib the last two visits and it hasn't disappointed. Great drinks. They have started charging for their popovers but it's worth the three bucks. This is our go-to fine dining in the Valley.
   

   Mercantile Steak & KM BarResponded 6 days ago

   Thank you for your continued support! We’re thrilled to hear that you’ve had a fantastic experience with us and that the blackened prime rib has been a hit on your last two visits. Great choice! We appreciate your understanding about the popovers—we put a lot of love into them, and it’s great to know you think they’re worth it. We’re honored to be your go-to fine dining spot in the Valley and look forward to welcoming you back again soon!
   

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9. D

   Daniel

   Greater Boston1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! Great service, food and ambiance!
   

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10. c

    catherine

    New York City2 reviews

    1.0

    Dined on February 9, 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 5

    I’m not one to write negative reviews. My friends and I were hoping to have a great meal at The Mercantile after not having that experience in the past. Unfortunately, we were disappointed. Our appetizer wasn’t edible. The fish was very fishy and the combination of flavors wasn’t good. Two of us ordered the chicken dish and the chicken was delicious and warm, but the sides were cold. Our greatest disappointment was that we were still charged for our appetizer in spite of sharing with our waiter that it didn’t taste good. Great ambiance!
    

    Mercantile Steak & KM BarResponded on February 12, 2025

    Thank you for giving us another try and for sharing your honest feedback. We’re truly sorry to hear that your experience didn’t meet expectations. We want every dish to be as enjoyable as the ambiance, and we regret that the appetizer and sides fell short. Your comments have been shared with our culinary team to ensure we address these concerns. Additionally, we apologize for the charge on an item you found inedible—that’s never the experience we want for our guests. We appreciate you bringing this to our attention and would love the opportunity to make things right. Thank you again for your feedback—it helps us improve, and we hope to have another chance to provide the exceptional experience you were hoping for.
    

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