matchbox Charlottesville

Review summary

1. B

   Barbara

   New York City1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   The was scare in quantity and quality. You play for everything If your kids starving don’t ask for bread!! 5 Dollars for some toasted pita bread no cheese same price!! We asked server if the chicken sandwich was spiced for a nine yr old. They said no! It was very spicey. go to Chik A Fil for a better sandwich. The menu said that fish and shrimp Come with Cole slaw!! It arrived in a small McDonald ketchup sampler loaded with milky mayo and a few strands of cabbage! The fish and chips were so oily and more breading than cod! fried shrimp was hard to bite into because crust was again greasy and hard . The bill was expensive so don’t go hungry you’ll pay New York prices and leave hungry.
   

   Is this helpful?

2. j

   john

   Charleston18 reviews

   3.0

   Dined on February 28, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Looking for a good hamburger and a beer! The bistro hamburger was cooked perfectly! It just didn't have any discernible cheese! Very small and bun was stale! I did enjoyed the beer $10 for a pint ! The menu listed the hamburger at $17 but they charge me $18! Nice atmosphere! Service was quirky youthfulness! I didn't feel connected but she did a good job! Very responsive! My wife loved the crab cake sandwich at $25! I think burtons burger is much better! We chose the place because it was convenient located! After spend $75 for ver mediocre food, I was a little disappointed! I think I could find something i could like at an affordable price! The fries wend beyond pedestrian quality! Zero quality! The sad part was I was still hungry afterwards! The waitress certainly try to up sale !
   

   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 

   Is this helpful?

3. A

   Alicia

   Richmond1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Nice ambiance, vibe and decor. Food was horrible and not worth the price. Worst fried shrimp I’ve ever had. We also ordered ribs. The flavor was tasty but they were dry as well as the cornbread.
   

   Is this helpful?

4. C

   Caroline

   Richmond1 review

   4.0

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great venue for a large group. Lots of options and very good food all around.
   

   Is this helpful?

5. G

   Gail

   Richmond14 reviews

   5.0

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have our standard order, the large margarita pizza with the addition of sausage and the apple pear side salad. The combination is really good. If the pizza couldn’t get any better, we thought it was one of the best, maybe we were hungry. We like sitting at the bar because our food is delivered so fast keeping the pizza piping hot.
   

   • 

   Is this helpful?

6. A

   Amy

   Richmond1 review

   5.0

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Server was great- very attentive, polite and friendly. The wait for food was a little long, and the noise level was a little too loud. But the food was great- pizza and salads were delicious!
   

   Is this helpful?

7. M

   Mary VIP

   Louisville73 reviews

   5.0

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a group of 8 in town for a football game. Matt was our server and did a great job. Three of us enjoyed a unique fig & black pepper old fashioned. Everyone’s food was delicious- fried shrimp, fish & chips, pizza, burgers (regular size & mini), salad, onion straws, salmon. We’ll remember it and hope to return.
   

   • 
   • 

   Is this helpful?

8. R

   Rodney

   Portland2 reviews

   3.0

   Dined on September 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Excellent customer service from our server, good was just alright.
   

   Is this helpful?

9. M

   Mark

   Richmond1 review

   5.0

   Dined on September 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and M-F 3-6pm is social hour with discounted drinks. It is definitely worth checking out and highly recommend it. IT is next to Imax Theater, dinner and a movie in one stop.
   

   Is this helpful?

10. L

    Lynn

    Richmond11 reviews

    3.0

    Dined on August 23, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    We have always had great service at Matchbox in the past, but this last time it was fair. We had our reservation booked through Open Table and when we arrived the hostess told us that they may not be able to seat us and she would have to check with the manager. This was despite the place being only half full and plenty of empty tables inside and out. Our waitress was extremely slow in taking our orders. I saw my drink sitting at the bar for 10 minutes while the ice melted before she brought it over. She forgot to bring over a lot of our sides and condiments, including my salad dressing, which I had to get up and ask for myself at the kitchen window. She never came back to check on us throughout our entire meal. One of our guests was missing his sides and condiments and asked for them, but did not receive them until asking a second time, which at that point was after everyone else had already finished their meals. We all wanted additional drinks, but never had the opportunity to order them since she never came back to check on our table. We tried to flag her down a couple of times, but either she didn’t see us or was looking right over us. And she wasn’t busy at the time. She was just hanging on the side of the bar looking around. We did see her sneak a puff of her Vape at one point though and then go over to exhale by the bar. Like I said we have always had great service in the past, but this particular night made us question if management had changed or something and if we will return again.
    

    2 people found this helpful