Mastro's Steakhouse - San Francisco

Review summary

1. J

   Juls

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We were visiting the area for Thanksgiving and wanted to have a nice family dinner for the 3 of us. I reserved the table weeks in advance and it gave us the option of a high top table or regular table. I chose regular table, which didn't show up on our reservation. Ok, so there must have been a glitch between Open Table and the restaurant, no problem. The service was very poor, however. I assume since it was Thanksgiving, the B team was running the show. 1) We received an appetizer we didn't order. It was dropped on the table by someone who wasnt our server with the appetizer we did order - at first we all thought one of the other people at the table ordered it (we discussed it, but decided against it). We waited on the server to come by and check on us and take our entree order, but he disappeared for a long time, so finally we just ate it. 2) at the time our appetizer order was taken, our winery order was taken. We decided to order by the glass as we wanted to do different wine pairings based on the food we ordered. Husband got his glass immediately. I didn't get the glass I ordered until our entree finally showed up, almost an hour into service. He asked if i wanted a taste of it first, which I said sure. Evidently, they had to "go to the cellar" to get the wine, they they evidently opened it and let it breathe for 40 minutes or so . I have no idea. If the wine i chose was a problem, I would have gladly just changed my order to something they had available. No communication happened. I have to say, all of the food tasted amazing. The service really lacked which was very disappointing given the price point of the meal. I would not recommend this place to anyone.
   

   Is this helpful?

   Report
2. J

   Jordynn

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mastro’s was incredible in all aspects. The wait time was fairly short, and when we were seated we felt well attended to. The food was phenomenal, it was a great place for a fancy date night! 10/10 recommend.
   

   • 

   Is this helpful?

   Report
3. T

   Tito

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from David. Thanksgiving mood! You have to reserve and arrive on time.
   

   Is this helpful?

   Report
4. w

   william

   Nashville

   16 reviews

   5.0

   16 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First, our server was very nice and explained the menu and answered our questions. She was very attentive all night. The bone in filet was awesome as was the creamed spinach side. Wine by the glass price and pour were good.
   

   Is this helpful?

   Report
5. M

   Michael

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time to Mastroes but won’t be my last. Nothing to complain about. Everything was perfect. Thank you for a wonderful Thanksgiving experience
   

   Is this helpful?

   Report
6. M

   Mark

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall worth the experience and money you spend. Reasonable price for the quality of the food
   

   Is this helpful?

   Report
7. L

   Leannah

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Don’t get me wrong I love Mastro’s however the food was way to salty
   

   Is this helpful?

   Report
8. R

   Raluca

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We really enjoyed our dinner at Mastro’s. Everything was cooked to perfection and extra delicious (Lobster bisque, branzino and a filet mignon). The service was on point, and fast as we were heading towards an opera show afterwards and we didn’t have time to linger. We’ll come back!
   

   Is this helpful?

   Report
9. A

   Anne

   Denver

   4 reviews

   3.0

   4 reviews

   Dined on November 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   This restaurant got way too loud after 7:00 pm. The karaoke ‘singer’ didn’t help much.
   

   Is this helpful?

   Report
10. C

    Clint and Louise

    San Diego

    28 reviews

    vip
    5.0

    28 reviews

    Dined on November 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Anthony was superb. Food was delicious. Louise’s birthday dinner was memorable. Only quibble was the volume of the singer in the lounge/ bar area.
    

    Is this helpful?

    Report