Mastro's Steakhouse - DC

Review summary

1. P

   Peter

   Seattle

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Hello, I do not usually leave reviews, but this time it felt wrong not to do it. We celebrated my girlfriend’s birthday at Mastro’s in DC. The food was good, but there was a lack of presentation and each dish felt a bit “copy and pasted”. Otherwise, I cannot deny the meat is excellent and that really was the best part. The issues began when the service took around 20 minutes and a reminder to bring the bread. The drinks took around 35-40 minutes to arrive at the table and the waiters were difficult to get ahold of. The restaurant also called in advance for my girlfriend’s name, but seemed to forget her name at the time they brought the dessert out, so it just said nothing. We normally wouldn’t have noticed this, but the waiter made a mistake and gave us the dessert of the party next to us (also sharing a birthday) with the wrong name on it then gave us ours without a name at all. Overall the experience was surprisingly “bumpy” and we really did hope for more especially at this price point, which would have gone much further at any other steakhouse in the area. Service should be the bare minimum and unfortunately it left us talking about it after we left on her birthday. I’m not sure we will return to Mastro’s and I do understand its appeal as a brand. Regardless, this should not be a reason to allow this service, especially when tips alone often range at a minimum 50 dollars and up.
   

   Is this helpful?

   Report
2. S

   Scott

   VIP

   Washington DC

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was fantastic but service was terrible and would deter me from going back
   

   Is this helpful?

   Report
3. T

   Thomas

   New York City

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   It’s fine, but not really the quality you’d hope for an expensive steak house.
   

   Is this helpful?

   Report
4. M

   Melissa

   Baltimore

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, my party and I enjoyed our experience at Mastros. The food is always delicious, the service is top-notch, and the ambience is beautiful! Looking forward to returning! 
   

   Is this helpful?

   Report
5. A

   ANITA

   Washington DC

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The atmosphere was nice and I enjoyed the holiday music. Our server was very kind and attentive, however the sides I ordered was a bit underwhelming, but the steaks were good!
   

   Is this helpful?

   Report
6. H

   Heather

   San Diego

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Dinner was great. Service was great. But it was way too loud. My dad is hard of hearing and it was impossible to have a conversation with him plus he couldn’t hear the waiter. Made for a disappointing experience.
   

   Is this helpful?

   Report
7. L

   Lyle

   VIP

   Washington DC

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   food and service were great $$$$, but the food was excellent corkage fee is reasonable live music from the bar was piped into the restaurant and was unfortunately a bit loud forcing elevated conversation that was a negative Nicole was our server and excellent
   

   Is this helpful?

   Report
8. R

   Ramzi

   Orange County

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   My experience at Mastro’s was always pleasant, but this time the food was not up to the expectations sadly from starters to dessert was not good at all .
   

   Is this helpful?

   Report
9. K

   Keira

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit to Mastro's and the food and service were superb! We enjoyed every morsel of food...even my 10 year old son enjoyed his steak and said it was delicious 😋! I also want to acknowledge LK, who was our server. He was great and so accommodating even though he was extremely busy. I really appreciated him taking care of us the way he did!
   

   Is this helpful?

   Report
10. J

    Joon

    Washington DC

    5 reviews

    5.0

    5 reviews

    Dined on December 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Overall, it was a 👍 place for Christmas dinner!!
    

    Is this helpful?

    Report