Mastro's Steakhouse - Beverly Hills

Review summary

1. s

   sophia

   Los Angeles

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   would definitely come back so good 10/10 dining experience
   

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2. L

   Leigh

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We just visited Mastro Steak Beverly Hills 3 days ago and had a nice meal with a great waiter even though the restaurant was packed, loud and busy. We came back on 26 December to a much quieter restaurant and reserved an outdoor table. We were very happy with the table and ambience until the waiter came in with a poor attitude, didn’t make us feel welcome and made a big deal about vaping which we had no intention of doing and then a security guard came to tell us the same thing then the water came back and didn’t make it better. We left. Explained to the hostess the situation. The manager spoke to us and said sorry have the Peninsula hotel send us a message with a complaint.. we are guests at the Peninsula with half a dozen rooms staying for 6 to 12 months. Thank you.
   

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3. B

   Breanna

   VIP

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation was for 6:30 pm. We arrived at 6:20. We were seated around 6:45. We ordered cocktails and received them at 7:32. We ordered bone marrow, lobster bisque, and salads for starters. Those arrived at 8:22pm. 7 minutes later they brought our entrees, realized we were still having soup and took the entrees away. The entrees and sides had to be remade. The entrees came back AGAIN at 9pm. When we received our steaks, two of the temperature cooks were swapped. Halfway through my dad and I realized we were given each others steaks and I have an allergy that needed to be taken into consideration. There were people that were seated after us that received food. There were people seated after us that were completely finished with their meal before us. This was the worst dining experience I have ever had in my life. I am a patient person as my husband works in the service industry and my grandmother was a server. This entire experience was inexcusable. I will be hard pressed to go back here.
   

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4. K

   Kevin

   VIP

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience as always Christmas tradition two years in a row will be back next year
   

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5. G

   Grant

   VIP

   Los Angeles

   34 reviews

   5.0

   34 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome Christmas dinner. We loved the service from our waitress. The ambiance was great along with the food including a seafood tower. As always, the butter cake is a great way to finish the meal!
   

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6. K

   Kenneth

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about the dining experience was excellent. The staff was attentive, efficient and courteous and the food was good steakhouse quality.
   

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7. AS

   AnthonyS

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I have been a regular there on Christmas Eve for many years and I didn't like being seated in the room on the first floor behind the bar. It had the Vibe of an overflow facility. Also, prices have gotten out of hand!
   

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8. J

   Jennifer

   VIP

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We go to mastros every Christmas Eve and the only issue we have is the awful choice of music the live performer plays. It’s Christmas Eve so it would be nice if they only played Christmas music. Hearing her sing awful renditions of pop songs makes us rethink about going back next Christmas Eve even though we love the food and tradition of going.
   

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9. K

   Kristen

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The fish was mushy, definitely not fresh fish, our waiter forgot one of our meals, the service wasn’t great, you’re paying for the name! Definitely will NEVER return.
   

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10. A

    Arthur

    VIP

    Los Angeles

    22 reviews

    5.0

    22 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent menu choices and fabulous customer service. Shout out to our server Molly and to Alexandria our hostess.
    

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