Massey's Kitchen

Review summary

1. A

   Allen

   E. Tennessee

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I was the second table seated for lunch. The lady that sat us forgot we were there. We waited 25 minutes before anyone came back to take our order. By that time several tables had been seated, and a couple already ordered and received their food before we were acknowledged. We waved down a waitress and asked if we could place an order. She took our order and took care of us from then on. I do not believe she was assigned to our area. She was very nice, and the food was good. I may give them another shot at lunch at some point, but this was not a great experience. I host business meals multiple times per week and was hoping this would become a viable spot for my meetings, but after this experience I am not sure that will work for me.
   

   Massey's KitchenResponded 2 days ago

   Allen, thank you so much for your feedback. We are disappointed to hear that you were provided such an unacceptable experience. Please know that there is no excuse for it, and we will use this feedback to learn and improve as a restaurant. We apologize to you and anyone in your dining party. Don't hesitate to reach out to us with any questions, and we hope that you will give us another chance to show you a five-star experience.
   

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2. P

   Pam

   Central Coast

   5 reviews

   5.0

   5 reviews

   Dined on February 27, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   excellent meal service was good - food was good - they took a little too long with tone dish nd they did allow us to pay for this dish - very kind - thanks you
   

   Massey's KitchenResponded 5 days ago

   Pam, thank you so much for your 5-star review! We were disappointed that your meal wasn't served in a timely manner, but we appreciated your patience with us, and we are so glad that it all worked out. Your feedback is an invaluable part to our continued improvement here at Massey's Kitchen. We look forward to you returning and being able to get it right the first time.
   

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3. D

   Debra

   Philadelphia

   12 reviews

   5.0

   12 reviews

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location, great food, great cocktails. Loved the service, did not feel rushed. Buffalo mozzarella with sun dried tomatoes were delicious as an appetizer. My husband had a falafel and eggplant sandwich with a chopped salad...delish. I had the gyro bowl, it was light and wonderful. Will be back.
   

   Massey's KitchenResponded 5 days ago

   Debra, thank you so much for your five-star review! We are so glad to hear that you enjoyed your experience with us. You made some fantastic choices for your first visit, and we can't wait for you to come back and try some more. Please don't hesitate to reach out to us with any questions in the meantime.
   

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4. R

   Rachel

   VIP

   Nashville

   6 reviews

   5.0

   6 reviews

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Massey’s Kitchen is a wonderful restaurant with delicious food and incredible service! We always know we will have a wonderful time when going there.
   

   Massey's KitchenResponded on February 24, 2025

   Rachel, thank you so much for your 5-star review and continued support of Massey's Kitchen. We are so pleased to hear that you enjoyed both your meal and your service. Please don't hesitate to reach out to us with any questions before your next visit. We look forward to you dining with us again soon.
   

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5. P

   Pete

   VIP

   Nashville

   2 reviews

   5.0

   2 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   "Fantastic dining experience! The food was superb, and the service was excellent. It's quickly become our new local favorite. Highly recommend!"
   

   Massey's KitchenResponded on February 24, 2025

   Pete, thank you so much for your 5-star review! We are so excited to hear that you enjoyed your meal and service. Please don't hesitate to reach out with any questions for us. We look forward to seeing you again soon.
   

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6. M

   Maria C.

   Nashville

   11 reviews

   5.0

   11 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Great atmosphere. We will be back.
   

   Massey's KitchenResponded on February 16, 2025

   Thank you so much for your five-star review, Maria! We are so glad that you enjoyed your experience dining with us. Do not hesitate to reach out to us with any questions or concerns before your next visit. We look forward to you dining with us again soon.
   

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7. K

   Kevin

   Tampa

   7 reviews

   5.0

   7 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The pancakes were great. The server was super nice. Highly recommended.
   

   Massey's KitchenResponded on February 16, 2025

   Thank you so much for your five-star review, Kevin! We are so glad that you enjoyed your experience with us. (We think the pancakes are great too!) Please don't hesitate to reach out to us with any questions or concerns before your next visit. We look forward to serving you again soon.
   

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8. D

   Deirdre

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a cute and casual ambiance. Food is absolutely outstanding. Perfect hidden gem for date night or friends night out.
   

   Massey's KitchenResponded on February 15, 2025

   Deirdre, thank you so much for your five-star review. We are so pleased that you enjoyed the food and atmosphere on your visit. We hope that we don't stay hidden for too long, but we will happily keep the gem part! Please don't hesitate to reach out with any questions before your next visit. We look forward to you dining with us again soon.
   

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9. M

   Michael

   Chicago

   9 reviews

   3.0

   9 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great tasting food. Good service too. But we were sat almost on top of another couple in a half empty restaurant. And the background music was just too loud. Good one time experience.
   

   Massey's KitchenResponded on February 15, 2025

   Michael, thank you so much for your review. Your feedback is extremely important to us and helps us continue to grow and improve as a restaurant. We are disappointed that you were not pleased with your seating or the background music. We will address both issues today and fix those moving forward. We do hope you chose to dine with us again, so that we may provide a true 5-star experience.
   

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10. K

    Kayla

    Las Vegas

    5 reviews

    5.0

    5 reviews

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an excellent time here! Beyond the spectacular quality of ingredients, our food came out in perfect succession. Baked feta was definitely the front runner then came the pizza! We thoroughly enjoyed our dining experience and would recommend a reservation here to anyone who appreciates a carefully curated menu!
    

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    Massey's KitchenResponded on February 15, 2025

    Kayla, thank you so much for your five-star review! We appreciate your business, and your feedback is essential to our success. We are so pleased to hear that you enjoyed your dining experience with us (isn't the baked feta great?!). Please don't hesitate to reach out to us before your next visit. We look forward to you dining with us again soon.
    

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