Margaux at JW Marriott Grand Rapids

Review summary

1. GE

   GandEsmom

   Detroit

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Service was outstanding for our Thanksgiving dinner at Margaux. Our server was attentive, and genuinely friendly and helpful. Thanksgiving dinner was served via a buffet with all the trimmings for $65 per person, not including drinks. Our $14- $17 drinks were well-made with flavors perfectly balanced. Unfortunately, most of the trimmings for dinner were a miss for all four of us. Sometimes traditional holiday foods are not only ok, but welcome. There's nothing wrong with serving stuffing and mashed potatoes and gravy alongside the gourmet selections because guests love choices. We enjoyed trying a little of everything, but when it came right down to it, the only things we all enjoyed were the drinks, a couple of the pastas (the boar sausage in the orecchiette pasta was fantastic), beef from the carving station, rolls, and dessert. Those mini desserts were scrumptious! Several of the sides were cold unless you scooped from the bottom. I've decided that turnips and radishes should never be roasted, and green beans should be cooked until they're at least a little tender. It also would have helped if we had been given a table for four with a tablecloth instead of a couple round two-seaters pushed together so that we were sitting 2-3 feet from each other and right next to the carving station. Thankfully, our server helped make our dinner enjoyable and the woman at the hotel's reception desk made our night end on a high note with her cheery demeanor and offer to take a family photo in front of the Christmas tree.
   

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2. P

   Patricia

   Detroit

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We had really looked forward to the Thanksgiving buffet at Margaux & I'm sorry to say we were quite disappointed. Service was great; ambience was fine. We were disappointed in the food. Carving station was good. Meats gravy good. The sides were a big disappointment; no mashed potatoes. Rutabaga mash with something else instead. There were some scalloped potatoes but quality was poor. The desserts: good but micro sized. Why not a regular slice of pie? Given the price of the buffet, I think we could have gotten more value for the dollar. Our server was fine (Emma); we had wine & that was good. The food overall: not worth the high price, especially the sides and the very skimpy little desserts. We won't be coming again.
   

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3. A

   Alison

   Grand Rapids

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We've been here before and it was excellent. However their Thanksgiving dinner buffet was almost terrible. Most food was barely warm and often cold in the middle. Our waitress never asked if we needed more or different drinks; hugely disappointed. Price for two, with two cocktails, excluding tip was $172. Not worth it.
   

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4. J

   Jeff

   Chicago

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a good date night, we both got fillets one lux, one regular I would order something different next time, But overall it was a great experience. The drinks were exceptional.
   

   Margaux at JW Marriott Grand RapidsResponded 2 days ago

   Thanks for the review, Jeff! We're thrilled to hear that you had a great date night at Margaux at JW Marriott Grand Rapids. It's great to know that you enjoyed our fillet specials and drinks. We appreciate your feedback on the value, and we'll take it into consideration as we continuously strive to improve. We look forward to welcoming you back soon!
   

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5. OT

   OpenTable Diner

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Samantha was great. She was attentive and just did a great job. Always a great place to meet.
   

   Margaux at JW Marriott Grand RapidsResponded 2 days ago

   Thanks for visiting us at Margaux at JW Marriott Grand Rapids! We're thrilled to hear that you had a great experience with us. Our team always strives to provide excellent service and it's wonderful to know that we hit the mark during your visit. We look forward to welcoming you back soon for another fantastic experience!
   

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6. A

   Andrew

   Grand Rapids

   1 review

   4.0

   1 review

   Dined on November 17, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Overall, it was a great experience. I really liked the service and cocktails they served. Perhaps brunch buffet would have been a better choice, but I was hoping ala carte options would be of better quality. It was good overall, especially the service and the quality of cocktails.
   

   Margaux at JW Marriott Grand RapidsResponded on November 20, 2024

   Hi Andrew, thank you for your feedback and for choosing to dine with us at Margaux at JW Marriott Grand Rapids. We're thrilled to hear that you enjoyed our service and cocktails. Your comment about our brunch buffet being limited is noted, and we appreciate your suggestion. We always strive to provide a quality dining experience, and your feedback helps us do just that. We hope to see you again soon for another great experience!
   

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7. A

   Ann

   Grand Rapids

   5 reviews

   5.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite place for brunch on special occasions. Excellent food, quiet enough to enjoy conversation.
   

   Margaux at JW Marriott Grand RapidsResponded on November 20, 2024

   Hi Ann, thank you so much for your kind words and the fantastic 5-star rating! We're thrilled to hear that Margaux at JW Marriott Grand Rapids is your favorite spot for brunch. We take pride in our food and service, and it's always wonderful to hear when we've hit the mark. We're grateful for your understanding about our quiet atmosphere, and we look forward to serving you again soon!
   

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8. M

   Michael

   Chicago

   38 reviews

   vip
   4.0

   38 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   As always the food and presentation was fantastic. It was busy so the service was considerably slower compared to our past visits. Still this is the best menu in Grand Rapids.
   

   Margaux at JW Marriott Grand RapidsResponded on November 20, 2024

   Thanks for visiting us, Michael! We're thrilled to hear that you enjoyed the food and presentation at Margaux at JW Marriott Grand Rapids. We understand that our service was a bit slower during your visit, due to the bustling atmosphere. We're glad you found the overall experience to be a good one and we hope that despite the slower service, you still enjoyed the menu. We look forward to serving you again soon!
   

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9. S

   Sven

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall I would definitely recommend this place for a nice dinner.
   

   Margaux at JW Marriott Grand RapidsResponded on November 11, 2024

   Hello Sven, we're thrilled to hear that you enjoyed your dinner at Margaux at JW Marriott Grand Rapids. Your high ratings for our food and service are truly appreciated! We noticed that you rated us a bit lower on value. We strive to provide the best quality food and experience and we're glad that you felt the value was worth it. We hope to see you again soon for another great dinner!
   

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10. M

    Michael

    Chicago

    38 reviews

    vip
    5.0

    38 reviews

    Dined on November 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Good was fabulous! Best I’ve had in Grand Rapids in a long time! The music is a little weird but overate room is nice. Slow staff for our liking.
    

    Margaux at JW Marriott Grand RapidsResponded on November 5, 2024

    Hello Michael, we're thrilled to hear that you enjoyed your dining experience at Margaux at JW Marriott Grand Rapids! It's always a pleasure to know that our efforts to create a memorable experience are appreciated. We're glad you found our room pleasing, and we're sorry to hear that you found our service a bit slow. We strive to provide the best service and we'll certainly take your feedback into account. We look forward to welcoming you back soon!
    

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