Margaritaville - Times Square

Review summary

1. A

   Allen

   Greater Boston

   38 reviews

   vip
   1.0

   38 reviews

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were on a mother/daughter trip to NY & had dinner here on Friday evening. It was TERRIBLE. Our server (Larry) was incredibly rude & truly terrible at his job. While ordering drinks he joked about carding my daughter (22) & not my Mum & Aunt by referring to their “ glasses at half mast & hair cuts” as marking them elderly. He then lied to me about not having Aperol to make Aperol Spritz (we saw the bottle on the bar when leaving). He continued to be snarky & rude throughout the evening & could obviously not care less about our experience. Would normally have tipped over the included 20%, but honestly we wouldn’t have tipped at all, given the circumstances, if it wasn’t automatic. The food itself wasn’t great. Salads were huge, but way overdressed. The nachos were awful; soggy & drenched in sour cream. Burger was okay, though overcooked. We had ordered wine after dinner & Larry tried to make us leave the table (the restaurant was half empty, they clearly did not need to turn the table over). Once the wine was delivered, we never saw him again. Cannot express enough how rude he was to my mom and aunt; to the point where it was a topic of conversation throughout the entire weekend. They are too very attractive women; one her 70s and one in her late 60s & it was unprofessional at best and downright cruel at worst to make those comments. Shame on you, Margaritaville, do better!!!!
   

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2. S

   Steve

   New York City

   1 review

   1.0

   1 review

   Dined on October 26, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had to ask 3 people for silverware. Our waitress had attitude. We received the wrong drinks. When we got up and walked around to find a manager for silverware (we already had our food) she was more interested in seating new tables. We will never eat there again and will discourage others from eating there
   

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3. V

   Victoria

   New York City

   1 review

   5.0

   1 review

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and it was perfect for our large group.
   

   Margaritaville - Times SquareResponded on October 24, 2024

   Hi Victoria, we're so happy to hear that your group had such a great experience! We're glad our island hospitality made it a smooth and enjoyable time for all. We can't wait to welcome you back for another taste of paradise. -Margaritaville Management Team
   

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4. OT

   OpenTable Diner

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on October 20, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food and drinks were great ,very big portions of food were
   

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   Margaritaville - Times SquareResponded on October 21, 2024

   It's so great to hear that you enjoyed the generous portions of delicious food during your visit! We pride ourselves on bringing that island spirit to every plate. We hope to welcome you back soon! -Margaritaville Management Team
   

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5. OT

   OpenTable Diner

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on October 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great the place was wonderful I had a great time
   

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   Margaritaville - Times SquareResponded on October 21, 2024

   Thanks for the awesome feedback! We're so happy to hear you had such a great time and enjoyed the tasty bites during your island escape. Island hospitality is our top priority, so it's music to our ears when guests feel as relaxed as an island breeze while dining with us. We'll keep bringing that island spirit with every visit! -Margaritaville Management Team
   

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6. MM

   MoniqueMilan

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on October 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The service was great but the food was not good at all. I ordered the jerk salmon which seemed like they splattered spicy ketchup on the salmon and brought it out. There was a slither of shriveled up spinach underneath and a huge bed of parboiled white rice that had absolutely no flavor what so ever, the salmon was also hard to the point that my fork had a hard time going through it. However, the chicken quesadilla that we ordered for appetizer was good. But who can mess up a quesadilla? I had high hopes for the margarita and was severely underwhelmed I ordered the fins to the left margarita and I’m sure I had better store brought bottom shelf margaritas at the grocery store than here. My expectations of this place may have been too high but if you’re gonna be called margaritaville I’m expecting a damn good margarita at the very least. It does appear that they do well with fried food like the seafood platter & burgers which was what my friend ordered. Unfortunately I would not come back, the prices of the food does not match the quality. But our server was great.
   

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7. D

   Dave

   London

   2 reviews

   3.0

   2 reviews

   Dined on September 1, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Well-it was Times Square, which probably had something to do with our experience. I’m sure other Margaritaville locations are probably better. Check-in was disorganized. Food-meh. I wouldn’t rush back to this one. I got to see some Jimmy Buffett videos I’ve never seen. Margarita was descent-
   

   Margaritaville - Times SquareResponded on September 6, 2024

   We're sorry your meal didn't live up to the island flavors we’re known for, Dave! Our goal is always to serve paradise on a plate. Thank you for your feedback, and we hope your next visit brings all the deliciousness you deserve!
   

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8. m

   mario

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on August 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Había lugar pero muy desorganizado todo.gracias a open table exigí que me dieran una mesa. Muy mala onda de la recepcionista. Hubo un encargado que se encargó de solucionar todo pero difícil de volver. Cambió mucho la atención de la gente
   

   Margaritaville - Times SquareResponded on August 26, 2024

   Thank you for your feedback, Mario. We apologize for the issues you encountered with our organization and service. We’re grateful that we had the chance to address the problem, and we will work to enhance our service moving forward. We hope to welcome you back soon for a more positive experience.
   

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9. OT

   OpenTable Diner

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on July 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   La nourriture n’était pas exceptionnelle par rapport à d’autres restaurants à New-York.
   

   Margaritaville - Times SquareResponded on July 30, 2024

   We are very sorry this was your impression of our food and we apologize. We do hope you give us another try in the future to win you back.
   

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10. C

    Colleen

    Chicago

    10 reviews

    1.0

    10 reviews

    Dined on July 24, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We made reservations here so we could have dinner before our Broadway show. When we arrived we learned that they don’t honor reservations and we needed to wait until tables turned over. We waited 25 minutes but because we had show tickets and the hostess didn’t seem to care whether we got seated, we left. We found another restaurant that wanted our business and accommodated us so we could make our show. Don’t bother with Margaritaville. The restaurant doesn’t seem like anything special and the staff clearly doesn’t care.
    

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