Marcella's Italian Kitchen - Polaris

Review summary

1. M

   Michele

   VIP

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter EB was excellent. He is very present when communicating and serving us. Very kind. What a GEM.
   

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2. CP

   CassidyP

   Western NC

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Disappointed with our dinner at Marcella’s. Our waitress made us feel rushed, our dinner came out before our appetizers, and she gave us the bill of the table next to us. The manager was very friendly and we did not get charged for our appetizers but I feel like this location could use some TLC to get back to how it used to be.
   

   Marcella's Italian Kitchen - PolarisResponded 1 day ago

   Cassidy, Thank you for providing your feedback from your recent visit. Please accept our sincerest apologies for your experience. We always strive to provide excellent service, and while mistakes do happen, it is our job to ensure you feel our genuine hospitality. Whenever it is convenient for you, please reach out to any member of our management team, we would love to make this right. Thank you.
   

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3. D

   David

   Columbus

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Food quality was less than what I have previously experienced at Marcella’s. Dressing on Caesar salad was overly tangy and meatballs for both our appetizer and entree were not adequately cooked, still pink on the inside. Maybe a bad night but not what I was expecting.
   

   Marcella's Italian Kitchen - PolarisResponded 1 day ago

   David, Thank you for your helpful feedback regarding specific items during your dining experience. We would love the opportunity to speak with you directly, and hopefully rectify this situation for you. Please reach out to any member of our management team at your convenience. Thank you.
   

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4. D

   Douglas

   Columbus

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit to Marcella's and we really enjoyed the food & atmosphere. Our server, Tyler was awesome! We will be visiting again!
   

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5. J

   Jody

   Columbus

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food is always excellent. Thank you for taking great care with your food preparation so that those of us who can’t eat gluten can enjoy delicious food and wonderful ambiance in your restaurant with friends.
   

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6. K

   Kelly

   Columbus

   8 reviews

   5.0

   8 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful evening catching up with friends.
   

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7. S

   Stephanie

   VIP

   Cincinnati

   24 reviews

   5.0

   24 reviews

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shrimp Pesto Pizza was phenomenal!! Highly recommend! Always do the pecorino with the apple and crostini and honey!! So good!
   

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8. A

   Andrew

   VIP

   Columbus

   6 reviews

   3.0

   6 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was not good. Quality has definitely gone down at this location. Olive Garden may have been a better value than the meals we received. Drinks were not good and overpriced. Our server made up for the poor food experience but will likely not return to this location.
   

   Marcella's Italian Kitchen - PolarisResponded on February 18, 2025

   Andrew, Here at Marcellas, we strive to provide exceptional experiences, worthy of 4 and 5 star ratings. I cannot apologize enough that your experience, especially in regards to the food quality, has fallen short. We greatly value your feedback and will use it to make ourselves better tomorrow than we are today. If you have specific feedback we could use to improve, that would be greatly helpful. We have a fantastic culinary team, who truly care about providing quality, great tasting food and without feedback such as yours, we are not able to improve. If you have the opportunity in the future, please reach out to a member of our management team directly so that we may rectify this situation for you directly. Thank you!
   

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9. D

   David

   Columbus

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was a great experience. Food was delicious and service was good. It was busy and plenty of people were waiting. Even with being busy our server was great. I would definitely recommended.
   

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10. Z

    Zoe

    Columbus

    4 reviews

    5.0

    4 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We really love Marcella’s! The ambience is very nice, the food is good, and the service is always fantastic! I had a glass of the house red wine and spaghetti with red sauce, while my husband had a draft Stella and the Cappelini Pomodoro. They also offer warm Italian bread. Our food was hot, a great portion (truly not too much or too little), and tasted good. We both agreed that Marcella’s is kind of like the Olive Garden of the past where the food was amazing for a chain Italian restaurant and was something you really look forward to. So that to say, it’s not like the most outstanding Italian meal you will ever have, but it’s very good and a fun experience. Our bill came out to a very reasonable price which was great. We were seated in the bar area and our server, Sasha, was incredible. I will always sing the praises of Cameron Mitchell restaurants if for no other reason than the service is spectacular. Marcella’s is always my go to for Italian dining!
    

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