Mainzer

Review summary

1. OT

   OpenTable Diner

   Mexico City2 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great spot to hang out and enjoy good food. Customer service was also amazing
   

   MainzerResponded 1 day ago

   Thank you for taking the time to come visit us at Mainzer. We're so glad to hear that you enjoyed both the food and service!
   

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2. B

   Brenda

   Central Coast1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the R&B Brunch and the experience wasn’t as great as we’re used to. The sound system had issues, so the event was delayed over 30mins and then the whole energy was off the entire time. Too the photos was offline and we were able to see our photos til the following day. We’ve done the Brunches now like 5 times and this time around was just not the best experience.
   

   MainzerResponded on February 27, 2025

   Hi Brenda, Thank you for taking the time to share your feedback with us. We're sorry to hear that your R&B Brunch experience didn't meet your expectations. We did have an issue with the sound system but did our best to save the event, our sound system has now been fixed. The photo booth was a complimentary addition brought in for the Love Jams Brunch - depending on the photo booth vendor processing times may vary. We're glad to hear that you've had previous experiences with us and we appreciate your patience. We hope to have the opportunity to serve you again and provide the high-quality experience you've come to expect from Mainzer.
   

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3. I

   Ivan

   San Francisco4 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time as usual and the service was outstanding.
   

   MainzerResponded on February 27, 2025

   Thank you for coming out to see us Ivan! We hope to serve you again soon!
   

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4. K

   Kathy

   Central Coast3 reviews

   3.0

   Dined on February 1, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   The concept of trivia and a great movie was spot on. We had a blast. The food was mediocre at best. Waste of money. Not enough people serving. They did the best they could, but I am sure they could have used a couple of extra hands.
   

   MainzerResponded on February 27, 2025

   Hi Kathy, Thank you for taking the time to leave us a review. We're glad that the trivia and movie were spot on and really sorry to hear that we dropped the ball when it came to the food and drinks. We will be working hard to make improvements and hope that you'll stay tuned for future Brunch Trivia events!
   

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5. k

   karina

   San Joaquin1 review

   2.0

   Dined on January 25, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   I went to a special event, Rewind Brunch, the Dj (dj tag) was amazing playing all the throwbacks! However, the server helping the waitress, delivered our food and spilled the syrup container ON MY CLOTHES AND THE CHAIR! The whole experience went downhill with POOR customer service from there. The syrup spill was cleaned by us with our napkins from the table, the guy cleaned the floor with those napkins left it a sticky mess, didnt offer to switch the chair that was dripping syrup. I switched it myself with a chair that was left on the side. The guy never returned to completely clean the mess, floor stayed sticky and still had some syrup. Due to space around us this was the only side of the table we could sit at without blocking anyone from passing or feeling too crowded. That server was no where to be found again, didnt replenish our napkins used for the mess so, we had none while eating. With my feet up on the base of the table to avoid future mess on my outfit. The DJs significant other came and noticed the mess and asked what happened, since the guy and waitress were no where to be found she went directly to the manager who said she would talk to us and help fix the situation. Never showed, and now nearly finished with our food, our waitress came to check on us and we let her know what had happened she couldn’t believe it and said she would send the manager over because its not acceptable. Even then she STILL didnt show up. I understand they had a full house and things were hectic but customer service and mistakes like this should never happen especially following up with a situation as such. There way of “fixing” the situation without speaking with us was just giving us a free drink. Do better Mainzer Staff. Little did they know I was one of their sponsors for an upcoming brunch event and for being a terrible first time experience I may have to reconsider. I would hate to sponsor a place if someone else received the same service.
   

   MainzerResponded 1 day ago

   Hi Karina, We're so sorry to hear that your visit to the Mainzer was negative. I apologize for the syrup that was spilled and cleaned up hastily. These free to attend brunches are one of our most high traffic events that we host and we appreciate your understanding in the matter. All our brunches are handled independently between the DJ and Mainzer. Please be wary of any third party requesting a "sponsorship" as they are not run by us and do not hold any legitimacy. We hope to give you a better experience in the future!
   

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6. G

   Gina

   San Joaquin1 review

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a nice place for a fun date night with my husband. It's conveniently located downtown which is very close to my house which makes it an easy fun place to visit.
   

   MainzerResponded on February 27, 2025

   Hi Gina, We're so happy to have you both visit for a date night! We hope that you stay posted and check out one of our events for a future date night!
   

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7. C

   Craig

   San Francisco1 review

   2.0

   Dined on January 12, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was horrible and prices were terrible. All the signs of a struggling establishment trying to stay afloat…
   

   MainzerResponded on February 27, 2025

   Hi Craig, Thank you for taking the time out of your day to leave us a review. We'll definitely use your feedback to make improvements!
   

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8. P

   Patrick

   San Joaquin1 review

   5.0

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The artwork inside is cute and nice to look at. Our table, which was located where you can't see it and can't see any of the artwork, might as well be located by the backdoor. The fact that we were visiting with old friends, allowed us not to notice. The food was great! All four of us all were satisfied with taste and the amount of food on our plates.
   

   MainzerResponded on February 27, 2025

   Hi Patrick Thank you so much for taking the time to leave us a review! I'm glad the food was great. The artwork is my favorite part of Mainzer as well and I'm sorry that you were able to be seated next to it. Next time you dine with us we'd love to give you a tour of the whole facility as I think you'd appreciate it. Thank you again for taking the time to leave us a review and we look forward to serving you again!
   

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9. C

   Cindy VIP

   San Diego6 reviews

   5.0

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Bartender is great and gave great service
   

   MainzerResponded on February 27, 2025

   Hi Cindy, We're so happy that the food and the service were a match made in heaven for you! We hope to have you back really soon!
   

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10. S

    Stevie

    San Joaquin1 review

    5.0

    Dined on November 23, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    The service was good and they fixed mistakes once identified. The experience was great with showing Friends and trivia. The chicken and waffle is not as it used to be.
    

    MainzerResponded on February 27, 2025

    Hi Stevie, Thank you for letting us fix any mistakes we made. We're so glad you enjoyed the Friends Trivia and we are sorry to hear about the chicken and waffles. We hope that you stay tuned for upcoming Trivia brunches, thank you!
    

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