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Maggiano's - Richmond, Richmond, VA

Maggiano's - Richmond

4.1
4.1
4746 Reviews
$30 and under
Italian
A photo of Maggiano's - Richmond restaurant

Maggiano's - Richmond

4.1
$30 and under
Italian
Short Pump

Make a reservation

2 people
7:00 PM
Booked 116 times today
  • Good for special occasions
  • Good for groups
  • Fancy
Join us for lunch or dinner at Maggiano's Short Pump Town Center and savor the rich flavors of Italian-American dishes inspired by Nonna’s traditional recipes. Our Richmond restaurant is known for being inside Short Pump's unique outdoor mall experience and specializing in serving large parties up to 20 people in our main dining room and private event rooms that are perfect for weddings, business meetings, holiday parties, and large family gatherings. Visit us at 11800 West Broad St. or book your reservation today!
Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    Italian, American
  • Hours of operation
    Mon–Thu 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm Sun 11:00 am–9:00 pm
  • Phone number
    (804) 253-0900
  • Payment options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive chef
    Tim Parker
  • Catering
    Not only do we cater great food, we deliver everything you need to serve a great meal, and even set it up for you. All orders are kept hot and ready to serve and include the following: plates, napkins, table covers, wire racks, fuel canisters, and eating & serving utensils. Please call (804) 253-0900 to schedule your delivery.
  • Private party facilities
    Give your guests a reason to celebrate. Whether you’re hosting a business meeting, holiday party, wedding event or birthday celebration, our expert team will ensure it’s executed flawlessly. Host your event in one of our rich, beautifully appointed banquet rooms and enjoy a fresh-made Italian feast.
  • Private party contact
    Regional Sales Manager: (804) 253-0910
  • Neighborhood
    Short Pump
  • Parking details
    Our Guests may use valet or park in the public lot.
  • Additional
    Banquet, Bar Dining, Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine

What 4,746 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4.1Food
  • 4.4Service
  • 4.3Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Richmond

    Kid-friendly

  • Richmond

    Good for groups

  • Richmond

    Good for special occasions

Review summary

AI-generated from verified diner reviews
Maggiano's in Richmond offers "excellent food" and "outstanding service" in a warm, festive atmosphere. Diners rave about the attentive staff, especially Nello and Desiree, who enhance the family-style dining experience. Highlights include zucchini frittes, mozzarella sticks, and mushroom ravioli. While some note occasional service delays, the overall dining experience remains memorable and delightful.

4,746 Reviews
  1. Lenard

    Richmond

    2 reviews

    4.0

    2 reviews

    Dined 1 day ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    The place is beautiful and the food is good. I had a 8 pm reservation, I was running alittle late but made the 15 minute grace period. It was 8:38 pm before I got my table. But My wife and I had a good date night.

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  2. Richard

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Outstanding food. We ate from the family menu and all the selections were delicious and plentiful for our party of 10. We were seated upstairs which we had requested and the atmosphere is more pleasant in our opinion than downstairs. The staff was very friendly and accommodating. This is an annual gathering for our small group to kick-off the Christmas season to dine out at Maggiano's in Short Pump.

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  3. Al

    Richmond

    9 reviews

    5.0

    9 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We have not been to this location for a while (not because of any prior issues we just didn't make there for a few years starting with COVID). We had a great experience on this visit. Not only was the food really good, but the staff was outstanding! My wife has a food allergy, which we shared with the wait staff. They did not think her dish of choice would be a problem but they insisted that the head chef should come by to answer questions which he did and he could not have been more gracious, patient, friendly, and extremely helpful. The wait staff led by Jaydah was top-notch (attentive, personable, outgoing, and supportive of all of her tables). This was a case where every employee that we came in contact with treated us like they wanted to assist us. They all seemed glad we came in today. This kind of environment is only created by good leadership, which is setting the tone for delivering great customer service. Before we left, we sought out management to share our feelings. Regardless of how good the food is at an establishment, the staff can make or break the experience. This was truly a GREAT experience!

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  4. Amy

    E. Tennessee

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    The food is always delicious and our server Marcella was great!

    Is this helpful?

  5. Max

    Richmond

    1 review

    4.0

    1 review

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    The food and service was excellent however we were very disappointed to learn that the take home meal option had removed by management. We certainly hope they will reconsider that decision to bring it back.

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  6. tina

    Richmond

    5 reviews

    5.0

    5 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We were seated upstairs and it was wonderful. The atmosphere was beautiful and much quieter than downstairs which was a blessing for me as I am recovering from a concussion. The service was stellar, the food was delicious and the portion sizes were huge. We had a wonderful night out.

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  7. Victor

    Richmond

    7 reviews

    5.0

    7 reviews

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, outstanding service. Melissa, our waitress, was awesome. Made us feel very comfortable with our choices of food and drinks. Kudos!!!!

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  8. Jerome

    Richmond

    5 reviews

    5.0

    5 reviews

    Dined on December 8, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Bella our waitress and she was amazing!!. We would love to have her every time we are there. Thanks again Bella!!

    Is this helpful?

  9. Nikki

    Richmond

    7 reviews

    1.0

    7 reviews

    Dined on December 8, 2024

    1. Overall 1
    2. Food 3
    3. Service 3
    4. Ambience 1
    Unfortunately, we’ll likely not be going back again. The food is good, if/when you get it. We made reservations for two family dinners this year, Mother’s Day and my birthday. The first time we had reservations at 8pm. Later than I would have liked, but that’s what was available, so my husband took it. We got there and were told they were an hour behind on seating and probably another hour behind on food being served. Stunned that they could be so behind and not make courtesy calls, we waited knowing it would be difficult to find somewhere else so late on a Sunday evening. We tried to stick it out, hoping they were over estimating the wait. Unfortunately they weren’t; we were seated around 9 and still didn’t have food at 10pm. People were literally beginning to look as though they might fall asleep at the table. So we left. After TWO HOURS AND NO FOOD. There was nowhere else I really wanted to go for a nice sit down meal, so we ended up getting take out from the Chinese food restaurant around the corner from home… horrible experience. Avoided the restaurant all year, but tried again last night. Essentially the same exact thing, but by the time the food came nearly THREE hours after our 7pm reservation, we were too full of bread and salad, and tired of waiting, to even eat it. We packed up our dinner without touching any of it and left. The hostess and wait staff tried their best to make up for the HORRIBLE wait, but it’s not acceptable. Unfortunately, they explained corporate has known that the system is overbooking and refuses to do anything about it, so they have to deal with it and their customers do too. It’s really a shame because Maggiano’s has always been one of our favorite restaurants. But not being able to honor reservations, not having the decency to offer courtesy calls, and not even having SEATING FOR ANYBODY to wait that long is utterly ridiculous.

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  10. Jennifer

    Richmond

    1 review

    3.0

    1 review

    Dined on December 7, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 2
    Food was lukewarm and terribly delayed. First time I’ve had this problem at this location

    Is this helpful?

FAQs

Maggiano's - Richmond is rated 4.1 stars by 4746 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

A photo of Maggiano's - Richmond restaurant

Maggiano's - Richmond

4.1
$30 and under
Italian
Short Pump

Make a reservation

2 people
7:00 PM
Booked 116 times today
Google Map for Maggiano's - Richmond

11800 West Broad Street, Richmond, VA 23233

Additional information

  • Neighborhood
    Short Pump
  • Hours of operation
    Mon–Thu 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm Sun 11:00 am–9:00 pm
  • Price
    $30 and under
  • Cuisines
    Italian, American
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    Our Guests may use valet or park in the public lot.
  • Payment options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Executive chef
    Tim Parker
  • Additional
    Banquet, Bar Dining, Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine
  • Phone number
    (804) 253-0900
  • Catering
    Not only do we cater great food, we deliver everything you need to serve a great meal, and even set it up for you. All orders are kept hot and ready to serve and include the following: plates, napkins, table covers, wire racks, fuel canisters, and eating & serving utensils. Please call (804) 253-0900 to schedule your delivery.
  • Private party facilities
    Give your guests a reason to celebrate. Whether you’re hosting a business meeting, holiday party, wedding event or birthday celebration, our expert team will ensure it’s executed flawlessly. Host your event in one of our rich, beautifully appointed banquet rooms and enjoy a fresh-made Italian feast.
  • Private party contact
    Regional Sales Manager: (804) 253-0910
  • Privacy Policy
  • Terms of Use
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  • Cookie Preferences
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