M Italian

Review summary

1. L

   Leslie

   VIP

   Columbus

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   We’ve enjoyed M Italian many times tonight was definitely not their best. Surf and turf was a huge disappointment for our NYE dinner. Poor presentation all items were burnt steak and lobster had a dismal smear of Bernaise sauce. The lobster at best was 3 ounces not the advertised 5. Very disappointing.
   

   Is this helpful?

   Report
2. M

   Michele

   Cleveland

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We sat for 15 minutes without anyone acknowledging us. We had a 3:45 reservation and found out that the waiter for our table didn’t start working until 4:00. Went to the front desk and said we were sitting for 15 minutes and the people in front of us when checking in they already had drinks, bread and placed their order. They said we will take of it. A few minutes later a waitress came over and said she was asked to take care of us. Why would you seat someone at a table that the waiter/waitress wasn’t schedule to work until 4:00 pm. Chicken Parmesan was excellent, surf and turf was mediocre and not worth the money.
   

   Is this helpful?

   Report
3. S

   Sandra

   Cleveland

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sunday brunch experience was excellent. Great food and service. Highly recommend.
   

   Is this helpful?

   Report
4. M

   Mike

   Cleveland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food at a great value for my birthday dinner
   

   Is this helpful?

   Report
5. J

   Jamie

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time having the lunch menu, great options with combinations for lunch. Had the cauliflower bites as an app, large portion and tasty!
   

   M ItalianResponded 3 days ago

   Thanks for the review, Jamie! We're thrilled to hear you enjoyed the lunch menu and found our combinations satisfying. It's great to know you enjoyed our cauliflower bites as well! Your kind words mean a lot to us at M Italian. We strive to provide our guests with delicious meals and experiences. We look forward to serving you again soon.
   

   Is this helpful?

   Report
6. K

   Korin

   New York City

   6 reviews

   1.0

   6 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The best thing about M Italian is the Valet. They should pay him more and take his hospitality into the restaurant.
   

   M ItalianResponded 3 days ago

   Hello Korin, We always strive to provide the best service, so your feedback about the Valet is much appreciated. We're sorry to hear that you felt our service did not meet your expectations. We are always working to improve and your input helps us do that. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
7. C

   Chris

   VIP

   Cleveland

   7 reviews

   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Nice atmosphere. Food was good, but not great. Service was good, but not great. My wine glass had a lot of dishwasher spots on it - I hate that. Overall, I expect more for the prices being charged. Probably won’t be back.
   

   M ItalianResponded 3 days ago

   Thanks for the review, Chris! We're thrilled to hear that you enjoyed the atmosphere and service at M Italian. We're sorry to hear that our food didn't quite hit the mark for you. We take pride in our culinary offerings and your feedback will help us improve. We hope you'll reconsider and give us another chance to impress you. Best, The Management Team
   

   Is this helpful?

   Report
8. L

   Lynn

   Cleveland

   8 reviews

   5.0

   8 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ruby, our server was wonderful! She made suggestions and we loved them.
   

   M ItalianResponded on December 23, 2024

   Hi Lynn, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at M Italian. We're especially glad to know that our team was able to provide you with suggestions that you loved. We strive to make our guests' dining experience enjoyable, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Charleston

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   M is always wonderful. From the valet to the meal. Love the enclosed patio in the winter.
   

   M ItalianResponded on December 23, 2024

   Thanks for the review! We're thrilled to hear that you had a wonderful experience at M Italian, from the valet to the meal. We're glad you enjoyed our enclosed patio in the winter. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. J

    Jamie

    Cleveland

    6 reviews

    5.0

    6 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Wonderful service for my daughter’s birthday and complimentary gelato! Always great food and service!
    

    M ItalianResponded 3 days ago

    Thanks for the feedback, Jamie! We're thrilled to hear that you enjoyed your birthday celebration at M Italian. It's wonderful to know that our food and service met your expectations. We strive to make every occasion special, and we're glad we could make your daughter's birthday a memorable one. We look forward to serving you again soon!
    

    Is this helpful?

    Report