Lucky Cat - Mayfair

Review summary

1. R

   Ros

   London

   9 reviews

   vip
   2.0

   9 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   We booked late as couldn’t get into Roka and hoped Lucky Cat would be as good. What an utter disappointment. Poor service, it took ages to order drinks and them to be served. The maki was a disappointment as was the nigiri. Chewy steak and a horrible aubergine side. The only thing that was tasty was the egg fried rice. There were 4 of us sharing not a great amount of food with 3 glasses of champagne and 1 extremely small glass of wine. The bill was very high considering what we had. Doesn’t even come close to Roka. Avoid this place!
   

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2. N

   Nothando

   London

   6 reviews

   vip
   4.0

   6 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great ambience and attentive service from staff. Food is not amazing while prices are fairly lofty
   

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3. G

   Graeme

   London

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Lucky Cat to celebrate a 50th birthday. We had travelled from Glasgow to London so we had high expectations. We had the Bottomless Brunch. I had alerted the restaurant to the fact that we were celebrating a birthday and also that 2 of our party didn't like prosecco. When we arrived, I checked that our message was received, which it was. Our 2 non-prosecco drinking friends had red wine. The service was friendly and efficient. The food was absolutely delicious. Our birthday girl had a lovely surprise piece of delicious cake provided by the restaurant at no extra charge. We sat for 3 hours and had a wonderfully memorable day. Thanks to all the staff for making it so special :)
   

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4. S

   Suzette

   London

   9 reviews

   vip
   3.0

   9 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was excellent, however we were let down by the substandard service. 1) We had to ask for our drinks order to be taken - then the waitress left without taking the full order (having taken only 3 of the 4 drinks orders) 2) Drinks arrived at different times - for a high quality restaurant like Lucky Cat, you would expect all drinks to arrive at the same time - and the drinks were mixed up (I got my husband's drink). We then had to ask for more drinks once our glasses were empty (rather than the waitress asking us if we wanted anything else). Then the wrong drinks were given to us. 3) Our empty plates were left on the table (I had to ask for them to be cleared), and then our waitress started clearing plates we were still eating from. 4) The waitress did not know what the vegetarian options on the menu were. 5) We asked specifically for the vegetarian version of egg fried rice (as our daughter is vegetarian), however the rice came with tuna flakes so we had to send it back 6) We had to order our desserts and then our final bill from a different staff member as our waitress was nowhere to be seen Very, very disappointing service from a Gordon Ramsey restaurant.
   

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5. k

   karen

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely ambience and pleasant staff Overall a great experience
   

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6. T

   Taylor

   London

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food with great service! Highly recommended!
   

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7. Z

   Zvi

   Amsterdam

   2 reviews

   3.0

   2 reviews

   Dined on October 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Simply menu and high quality products, drinks on the high side priced, over nice but 350 gbp for two is much, no real value for this price
   

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8. K

   Katia

   London

   2 reviews

   2.0

   2 reviews

   Dined on October 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We m a lovely restaurant to celebrate a birthday, where the concept is sharing small plates. The food was good, and they were careful with accommodating someone with an allergy. However, our experience was mixed. The drinks took over 20 minutes to arrive, and we waited much longer than expected for the bao buns. They mistakenly brought duck buns instead of the tofu ones we ordered for a vegetarian guest, despite confirming the vegetarian options earlier. We chose not to have the duck, and after requesting it, the dish was removed from the bill. While the restaurant was busy with only one waitress in our section, the food and service didn’t quite match the price, though it could have just been an off night.
   

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9. B

   Brent

   Charleston

   1 review

   5.0

   1 review

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceeded any and all expectations. Fantastic customer service.
   

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10. JN

    JNrules

    East Sussex

    30 reviews

    5.0

    30 reviews

    Dined on October 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The food was and service cannot be faulted. They were very accommodating at Lucky Cat and the waitress offered many different recommendations. The only thing is I am not used to having such loud music at a dining experience however did get used to it so it didn't bother us as much as I thought it would. Great decor
    

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