Lucille

Review summary

1. L

   Lane

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 5

   Steel Pan pizza was great- but the nachos and drinks were sub par, not the usual quality.
   

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2. NJ

   NeelaJ

   VIP

   Chicago

   55 reviews

   5.0

   55 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Best pizza around! Cocktail options seemed a little limited and the specials they tout on Open Table for Monday night not mentioned- but no biggie. Food and great service made up for it. Was a little bummed holiday lights not on either… Next year!
   

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3. t

   tanner

   Milwaukee

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Was great! Lights upstairs seemed to flash with the music at times which was annoying at times and it was a bit cold, but overall very great!
   

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4. t

   tara

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Awesome decor - love the Christmas mugs Took 25 min for our drinks
   

   LucilleResponded 2 days ago

   Hi Tara! Thanks for your feedback! We're happy to hear you loved our decorations and holiday-themed mugs! We're sorry to hear your drinks took some extra time to come out. Our bar team worked especially hard all season long to pump out complex cocktails as quickly as possible, but we understand there's always room for improvement! We'll be discussing how to provide quicker drink service in future years. We hope you'll join us again, cheers!
   

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5. R

   Rebecca

   Minneapolis

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Service was very poor- they couldn’t find my reservation and then there was multiple back and forths with people about where to sit us. The restaurant is not very child friendly. They don’t have a kids menu. My two year olds juice came in a glass cup with no straw. Guacamole was ok but wouldn’t get it again. The pizza was delicious though.
   

   LucilleResponded 2 days ago

   Dear Rebecca, thanks for your feedback! We're happy to hear you enjoyed your pizza! However, we're very sorry to hear we initially lost your reservation and it took us some time to figure out. We've been severely booked all holiday season so making adjustments on our end can be tricky at times! We're also sorry to hear you didn't find us to be kid friendly. We definitely agree that your toddler's drink should have been served in a plastic kids cup and we'll be looking into this to ensure we don't run out of our stock on those moving forward. Thanks for that insight and we hope you'll consider giving us another shot in the future!
   

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6. M

   Megan

   Milwaukee

   8 reviews

   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   My husband and I had an early dinner here. Was hoping to catch the Miracle decorations but didn’t realize it was over on Christmas Eve. The food was fantastic and our server was perfectly attentive. They were still offering the Miracle drink menu but the warm drinks were not ready upon our arrival. The price of the drinks for the amount you get is quite steep. Otherwise, another good experience.
   

   LucilleResponded 2 days ago

   Thanks for your feedback Megan! We're happy to hear you had a nice experience with us; however, we're sorry to hear the warm drinks were not ready during the time of your visit. This will be a topic of discussion as we look to make improvements for last year! Our Miracle pop-up each year ends on Christmas Eve so that we can prepare for our NYE Lucille Ball. It's quite a process to take down each year! We're sorry this information wasn't clear to you and we'll do our best to communicate this to the public in future years. We hope you'll join us again soon, cheers!
   

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7. K

   Kristen

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on December 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place for Christmas. Loove the ambience...fits perfectly for Christmas. Our server Maya was Excellent! Great restaurant. And will be back
   

   LucilleResponded 2 days ago

   Thank you so much for your review, Kristen! We're thrilled to hear you had a lovely holiday experience with us and you received great service from Maya! We'll certainly share the love with her and we can't wait to host you again! Cheers!
   

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8. M

   Mary

   Minneapolis

   1 review

   2.0

   1 review

   Dined on December 23, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Waited 20+ minutes for our second round of drinks and our service was mediocre at best. I recognize it’s December 23rd but there were empty tables all over the restaurant. Was very disappointed considering the price of our bill. Our waitstaff even have the nerve to tell us they had another reservation in 15 minutes upon serving our drinks that took forever to get. The “magic” was definitely not there for our party of six!!!
   

   LucilleResponded 2 days ago

   Hi Mary, thanks for your feedback! It's been a bustling holiday season for us and we're sorry to hear you were let down by the timing of your drink service. Our bar team has worked very hard all holiday season to keep up with inventory and pump complex cocktails out as quickly as possible. We're sorry to hear this had such a negative impact on your experience with us. We do state within our booking software that each reservation is given a 2hr timeslot so that we can accommodate following reservations as we often have 5 reservations booked at each table per service! We're sorry our efforts didn't live up to your expectations and we'll certainly consider your feedback as we look to make improvements for next year.
   

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9. L

   Lindsey

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another lovely Christmas dinner for Miracle on King Street.
   

   LucilleResponded 2 days ago

   Thank you so much for your review, Lindsey! We're honored you chose to dine with us again during our Miracle on King Street holiday pop-up and that you had a lovely time. We hope to have you in again next year! And sooner as well :) Cheers!
   

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10. M

    Michelle

    Milwaukee

    1 review

    3.0

    1 review

    Dined on December 20, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    Ambiance was great! It’s a wonderful spot to hang out. We also ordered a pizza that was great. The drinks were not that great, especially the mocktails we ordered seemed to be overpriced and it wasn’t even mixed. The service could also be improved, we had to wait a very long time for our server if we ever needed drinks—the food came out very quickly though!
    

    LucilleResponded 2 days ago

    Thanks for your feedback, Michelle! We're happy to hear you loved our ambience & pizza , and that you enjoyed hanging out with us! Thanks for your comments on speed of service. We admittedly had a bustling holiday season, but we understand we can always improve! We'll be looking to improve our speed of service for the next holiday season and hope you'll consider joining us again. Cheers!
    

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