Lua Restaurant

Review summary

1. K

   Kristi-Ann

   Caribbean

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! Great food and ambience! Our server Stephanie was delightful! The chef Dervan even came over to say hi!
   

   Lua RestaurantResponded 3 days ago

   Dear Kristi-Ann, Thank you for your kind words! We’re thrilled to hear you enjoyed the service, food, and ambiance. Stephanie will be so pleased to know her service made an impression, and it’s wonderful that Chef Dervan could stop by to say hello. We look forward to welcoming you back for another great experience! Warm regards, Atilla Cimsit General Manager
   

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2. S

   Steve

   Caribbean

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a great Meal Was and Anniversary celebration and Birthday with my wife. Thoroughly enjoyed it. Thankyou to the Chef for The Dessert And a Big thankyou to Widney (wrong spelling) I will return
   

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   Lua RestaurantResponded 3 days ago

   Dear Steve, Thank you for celebrating such special occasions with us! We’re delighted you and your wife had a wonderful anniversary and birthday meal. I’ll be sure to pass your kind words along to the chef for the dessert and to Widney. We look forward to welcoming you back for more memorable moments. Warm regards, Atilla Cimsit General Manager
   

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3. A

   Ann

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, service and atmosphere at this amazing spot are top notch. Our favorite evening out in Turks. Go early to enjoy the amazing sunset and ambiance of the resort. Drinks are outstanding and we took so many pictures at Lua and walking the surrounding grounds. Worth visiting!
   

   Lua RestaurantResponded 3 days ago

   Dear Ann, Thank you for your glowing review! We’re delighted to hear that Lua was your favorite evening out in Turks. From the food and service to the stunning sunset and ambiance, it’s wonderful to know you enjoyed every moment. We’re thrilled our drinks and surroundings made for such memorable photos. We can’t wait to welcome you back for another exceptional experience! Warm regards, Atilla Cimsit General Manager
   

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4. G

   Greta

   VIP

   Miami

   1 review

   5.0

   1 review

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dishes were unique and delicious, our server Alicea was wonderful! Can’t wait to return
   

   Lua RestaurantResponded on December 31, 2024

   Dear Greta, Thank you for your wonderful feedback! We're so glad you enjoyed the unique and delicious dishes, and it's fantastic to hear that Alicea provided excellent service. She’ll be thrilled to know she made a positive impact on your experience. We can’t wait to welcome you back for another memorable meal! Sincerely, Atilla Cimsit General Manager
   

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5. K

   Kendolyn

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on December 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Its busy season, I get it! So, when we arrive 10 mins early and the table is ready an hour after our reservation. I understand. But waiting 40mins for an espresso martini and a mocktail. Not ideal. The food was cold. Not too many delectable menu options but we adjusted. Beautiful place, just not ready to handle busy season. Unfortunately, I won't be returning.
   

   Lua RestaurantResponded on December 31, 2024

   Dear Kendolyn, Thank you for taking the time to share your experience at Lua. I sincerely apologize for the delays you encountered during your visit. While we aim to deliver prompt and exceptional service, it’s clear we fell short during your time with us. I regret that your food arrived cold and that the menu did not meet your expectations. We continuously strive to refine both our offerings and operations, especially during the busy season, to ensure a seamless experience for all our guests. Your feedback is invaluable, and I will address these concerns with our team to make the necessary improvements. Please feel free to contact me directly at so we can make this right. Sincerely, Atilla Cimsit General Manager
   

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6. J

   Jaime

   VIP

   Indiana

   45 reviews

   5.0

   45 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Newly opened restaurant with a beautiful ambiance and incredible menu. From the second you step into the restaurant, you feel at ease thanks to the calm vibe, cozy seating and dreamy lighting. Definitely would recommend dining here!
   

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   Lua RestaurantResponded on December 29, 2024

   Dear Jaime, Thank you for your fantastic review! We're delighted you had an excellent dining experience at Lua, enjoying the food, atmosphere, and service. Widinese will be thrilled to hear your kind words. We look forward to welcoming you back soon! Warm Regards, Atilla Cimsit General Manager
   

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7. A

   Amy

   VIP

   Philadelphia

   9 reviews

   1.0

   9 reviews

   Dined on December 28, 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 1

   Mediocre food, outrageous prices. Good service by waitstaff, especially Maribel. Noise level was horrible. The diners at a table close to us were so loud, it seemed like they were having their own party in the restaurant, standing and shouting across tables. Repeated complaints to the staff and management were not addressed. The manager never even came out to take care of the complaint or talk to us. Avoid this restaurant at all costs.
   

   Lua RestaurantResponded on December 31, 2024

   Dear Amy, Thank you for your feedback on your recent visit to Lua. I apologize for falling short of your expectations. While I’m glad Maribel provided excellent service, I regret that our team did not adequately address your concerns about the noise level and disruptive diners. Your experience does not reflect the standards we strive to uphold, and I will ensure our staff is better prepared to handle such situations in the future. I also take your comments about the food and pricing seriously and will discuss them with our culinary team to improve. We aim to provide exceptional experiences, and I hope you’ll allow us the chance to make it right. Please contact me directly to discuss further. Sincerely, Atilla Cimsit General Manager
   

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8. B

   Bruno

   Caribbean

   7 reviews

   5.0

   7 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for an awesome Christmas Day dinner, food was great and staff were amazing.
   

   Lua RestaurantResponded on December 31, 2024

   Dear Bruno, Thank you so much for your kind words! We are thrilled to hear that you had an enjoyable Christmas Day dinner with us. It’s wonderful to know that both the food and our team made your experience memorable. We truly appreciate your feedback and look forward to welcoming you back for another fantastic dining experience in the future. Sincerely, Atilla Cimsit General Manager
   

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9. D

   Danielle

   Montreal

   6 reviews

   5.0

   6 reviews

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous food, impeccable service and a beautiful ambiance.
   

   Lua RestaurantResponded on December 31, 2024

   Dear Danielle, Thank you for your wonderful feedback! We can’t wait to welcome you back for another memorable meal! Sincerely, Atilla Cimsit General Manager
   

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10. J

    Julien

    London

    2 reviews

    5.0

    2 reviews

    Dined on December 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience!!! Food is outstanding, service superb. A must do!
    

    Lua RestaurantResponded on December 28, 2024

    Dear Julien, We're delighted to hear you had a perfect evening at Lua. We hope to welcome you back soon for another memorable experience! Warm regards, Atilla Cimsit General Manager
    

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