Lou Malnati's - River North

Review summary

1. OT

   OpenTable Diner

   Dallas1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Thin crust pizza dough was uncooked in the middle. Still charges us for the pizza although 2/3 of the pizza was uncooked and inedible. Drinks were never refilled except when bill was brought although pizzas alone take 35-40 minutes to be brought to table. Regular deep dish was very good and wings and salad were great. Service was honestly poor compared to other restaurants in the city.
   

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2. F

   Felix VIP

   Austin2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Large and small wine have exactly the same amount. They look different only because they put the large in a different shaped bottle. I know because we tested this. They charge for nothing. Very disappointed. Food was decent but the server was overwhelmed and seemed to just want to get us out of there asap.
   

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3. H

   Helen VIP

   Chicago12 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was quick, pizza piping hot and Malnati’s salad delicious! We’ll be back!
   

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4. C

   Christine

   Chicago1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great classic deep dish, would recommend then even have personal sized
   

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5. S

   Stephanie

   Detroit2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great pizza, super nice staff. We had a party of 9 and they were very attentive, even on st Patrick’s day weekend. There was a mishap with my pizza and they were very apologetic about it and truly went above and beyond to correct the issue.
   

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6. B

   Bridallady

   Chicago6 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We waited 45 minutes for our pizza, which was fine, but when it arrived it was not hot at all. The waitress never appeared to our table to see if we were happy with our meal. We have eaten here before but in the future i do not feel we will return. The crust had zero flavor and it is to have a butter crust.
   

   Lou Malnati's - River NorthResponded 4 days ago

   Hello Bridallady, We are sorry to hear we didn't meet your expectations. Cold pizza is not our standard and we would love to speak with you and make it better for you in the future. We appreciate your feedback as this helps us improve.
   

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7. C

   Courtney

   Milwaukee1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waited well over 20 minutes to get our drink. Our food order took forever.
   

   Lou Malnati's - River NorthResponded 4 days ago

   Hi Courtney, Were sorry to hear we didn't meet your expectations. We would love to speak with you and see how we could better serve you in the future. We appreciate your feedback as this helps us improve.
   

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8. DU

   DoranU

   Hamburg2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent Deep Dish Pizza and service, but can be a quite busy place. We had a nice evening and the pizza really was worth the wait
   

   Lou Malnati's - River NorthResponded 4 days ago

   Thanks for the review! We are thrilled you enjoyed your time with us! We appreciate your feedback and hope to serve you again soon!
   

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9. SB

   SamanthaB

   San Francisco2 reviews

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   This was the worst pizza I’ve had in my life. The cheese had absolutely no flavor and the kitchen seems to be very timid about their use of salt. Not worth the money; would not go back
   

   Lou Malnati's - River NorthResponded 4 days ago

   Hi Samantha, Were sorry to hear we didn't meet your expectations. We would love to speak with you and see how we could better serve you in the future. Thank you for your feedback.
   

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10. A

    Alessandro

    Chicago1 review

    5.0

    Dined on March 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Great establishment! Service was fantastic and the food was even better.
    

    Lou Malnati's - River NorthResponded on March 6, 2025

    Thanks for the review, Alessandro! YOU are the reason we are in the pizza business! We appreciate your feedback and are so glad to see you enjoyed yourself. Come back anytime!
    

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