Lou Malnati's - River North

Review summary

1. J

   Jessica

   New York City

   31 reviews

   4.0

   31 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had to wait 20 minutes past our reservation to be seated, but the restaurant wasn't even full. The sauce on our deep dish pizza was cold and the deep dish cookie was very thin- the dessert was basically ice cream. Overall just an okay experience.
   

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   Lou Malnati's - River NorthResponded 4 days ago

   Thanks for taking the time to share your experience. I am so sorry to hear about the long wait time to be sat and about the food quality. Please feel free to reach out directly and we would love to make this up to you. We hope to have the opportunity to serve you again!
   

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2. D

   Daniel

   Toronto

   1 review

   4.0

   1 review

   Dined on November 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good food at a decent price with great service. What else could u ask for
   

   Lou Malnati's - River NorthResponded 6 days ago

   Thanks for the review, Daniel! Thrilled we delivered high marks in all three categories for you! We appreciate your feedback and are so glad to see you enjoyed yourself. Come back anytime!
   

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3. M

   Mackenzie

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great! Took my family here. Pre ordered the pizza and it was perfect. Two large pizzas was the perfect amount for 8!
   

   Lou Malnati's - River NorthResponded on November 13, 2024

   Thanks for the review, Mackenzie! Thrilled you enjoyed our pizza with family! We appreciate your feedback and are so glad to see you enjoyed yourself. Come back anytime!
   

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4. J

   Jessica

   Western KY

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Ordering ahead was a great option so we didn’t have much of a wait for our food. I wish I could remember our server’s name because she was very attentive and friendly. Highly recommend this spot!
   

   Lou Malnati's - River NorthResponded on November 13, 2024

   Thanks for the review, Jessica! Your recommendation means the world to us! We appreciate your feedback and are so glad to see you enjoyed yourself. Come back soon!
   

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5. M

   Mark

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined on November 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Overall kind of a routine place. Did not hugely disappoint but did not impress. Would not return
   

   Lou Malnati's - River NorthResponded on November 13, 2024

   Thanks for taking the time to share your experience. We hope to have the opportunity to serve you again!
   

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6. p

   pjeter

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined on November 6, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Likely not go again , maybe this was just a location issue. Preordered pizza as requested… pizza came out before drinks, apps… forgot our salads. The only item that came fast was our bill.
   

   Lou Malnati's - River NorthResponded on November 13, 2024

   Thanks for taking the time to share your experience. I am very sorry to hear about the timing during your visit. Please feel free to reach out directly and we would love to make this up to you. We hope to have the opportunity to serve you again!
   

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7. J

   Javier

   Chicago

   1 review

   vip
   5.0

   1 review

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible food and incredible service. Very surprised on how they treated us.
   

   Lou Malnati's - River NorthResponded on October 30, 2024

   Thanks for the review! We appreciate your feedback and are so glad to see you enjoyed yourself. We hope to serve you again!
   

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8. T

   Tiffany

   Baltimore

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son and I were in town with his gf and she had never had deep dish. She said, "I hope it lives up to the hype." Of course, it did. We added the garlicky spinach and fresh tomatoes, which were fantastic, to our sausage. A new favorite has been born. Love! Love! Love!
   

   Lou Malnati's - River NorthResponded on October 30, 2024

   Thanks for the review! We love creating a "new favorite"! We appreciate your feedback and are so glad to see you enjoyed yourself. We hope to serve you again!
   

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9. OT

   OpenTable Diner

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on October 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We waited more than 45 minutes for our reservation. When the pizza finally came to our table it was lukewarm.
   

   Lou Malnati's - River NorthResponded on October 22, 2024

   Thanks for taking the time to share your experience. I am very sorry to hear about the wait time and quality of food. Please feel free to reach out directly and we would love to make this up to you. We hope to have the opportunity to serve you again!
   

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10. A

    Agustin

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on October 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best deep dish pizza in Chicago. The server was great and the food delicious.
    

    Lou Malnati's - River NorthResponded on October 22, 2024

    Thanks for the review! Thrilled we delivered on food and service for you! We appreciate your feedback and are so glad to see you enjoyed yourself. We hope to serve you again!
    

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