Lou Malnati's - Oak Park

Review summary

1. R

   Rocco

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on December 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Serve was slow considering the restaurant wasn’t very busy. Only one person serving most of the restaurant We expected to wait for our food to arrive 20-25 minutes after we ordered it but not 45 minutes after we ordered it. Then we had to wait an additional 10 minutes just to get our check so we could pay and leave. The food was good and we would go back to the food but the service wasn’t terrible
   

   Is this helpful?

   Report
2. m

   michele

   VIP

   Chicago

   69 reviews

   3.0

   69 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Food was good but smaller salads are needed. Server was very nice but responsible for too many tables.
   

   Is this helpful?

   Report
3. A

   Andrea

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Even though I had a reservation, we had to wait 25 minutes
   

   Is this helpful?

   Report
4. H

   Huel

   San Francisco

   1 review

   4.0

   1 review

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Grant food and service. We had a deep dish pizza and it was delicious.
   

   Is this helpful?

   Report
5. C

   Chris

   Indiana

   2 reviews

   1.0

   2 reviews

   Dined on October 16, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our server was absolutely terrible. We waited for 25 mins after being seated and finally went up to the hostess to let them know we had never seen a server. She then appeared a few mins later. She took our order and brought our drinks 15 mins later. She brought my 6 year old water, instead of milk, like we ordered. She brought us 2 table settings, although we had 3 people. 2 hours later, our pizza arrived. It was not good at all. We were so completely upset by the time we left. Overall, I would NOT recommend this location. It was awful!
   

   Is this helpful?

   Report
6. H

   Heather

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on October 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a table of 8 and we had great service. Deep dish pizza and Lou's salad were delicious.
   

   Is this helpful?

   Report
7. K

   Kate

   Chicago

   1 review

   2.0

   1 review

   Dined on September 30, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We visited this pizzeria yesterday. Arrived at 7:05 pm (table was reserved for 7) but had to wait about 30 minutes to be seated because as the manager said "you see we are busy people came in and we seated them" and for the whole waiting time, no one from the staff apologized for this situation, never once did they say how long to wait and why, all we heard was "wait a few minutes", "we are busy", "it's not our fault that people came, they also need to be seated somewhere". So we had to wait at the door (8 people) and when we were finally seated, the floor under the table was wet and sticky, more than half of the chairs were the same. And that's another 10 minutes of waiting until they seat us, to be more precise, after 10 minutes we went and sat down at the table ourselves, since there was no one from the staff in the hall to say that it was clean. The waiter was friendly and the food was excellent, which somehow smoothed the impression of this place. However, towards the end, the staff started cleaning up and the chairs creaked a lot when they were pushed around. It was simply impossible to talk, because we could not hear each other, and the screeching sound was also very unpleasant. This is our third visit to this place and it looks like our last. The impression from the manager and the host is simply terrible.
   

   Is this helpful?

   Report
8. C

   Cam

   Milwaukee

   1 review

   5.0

   1 review

   Dined on August 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful birthday party experience! The staff was incredibly kind and attentive, and the food was fantastic! I’m glad we were able to have a birthday celebration at Lou Malnati’s Oak Park, and I look forward to coming back in the future!
   

   Is this helpful?

   Report
9. GF

   GayleF

   VIP

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on August 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I wish i could remember the name of our wonderful server - she was great! The food was so good. We had calamari, which tasted so fresh; wings - so crispy and the sauces were dee-lish! Can't go to Lou's and not have the Lou Malnati Saladi! Butter crust deep dish pepperoni and mushroom - yum! Shared plates of tiramisu and the chocolate mousse decadent cake - kiss your fingers!!! Such a fun night with my two adult children!!
   

   Is this helpful?

   Report
10. M

    Maggie

    Chicago

    1 review

    4.0

    1 review

    Dined on August 3, 2024

    1. Overall 4
    2. Food 2
    3. Service 3
    4. Ambience 3

    First time being at this location, they took a while to get us seated even if we had a reservation, The food wasn’t what I hoped it would be, undercooked pizza was a problem but we pushed through it given the circumstances it was 8pm and it was a busy area for all restaurants. The waiter was very polite and kind
    

    Is this helpful?

    Report