Lone Star Texas Grill - Belleville

Review summary

1. M

   Mandy

   Toronto1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing time tonight for my 40th Birthday! Our waitress was super! She recommended the new crispy mozzarella sticks!! They were so delicious. Tried gator bites...hhmmm..... they were very good surprisingly. I got a steak dinner..amazing always. I also tried a piece of margarita cheesecake...so good! Party of 8..everything was right. The servers go above and beyond to make everything just perfect. Thank you
   

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2. J

   Jeffrey D VIP

   Toronto35 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The waitress Amarillo was awesome! She was able to provide great service and adjust my order just a little bit to make it how we wanted it. Thank You!
   

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3. Z

   Zakkary

   Toronto5 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Except I wasn’t an adult so please provide complementary do balls even if I’m about to be 20s Thank you
   

   Lone Star Texas Grill - BellevilleResponded on February 21, 2025

   Dear Zakkary, Thank you for your feedback, We're happy that you enjoyed your experience and please note that we provide complimentary dough balls on request, feel free to ask for it. We look forward to welcoming you again soon! Kind regards, Lone Star Texas Grill
   

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4. J

   Jack

   Ottawa2 reviews

   3.0

   Dined on January 25, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Well it’s unfortunate that our party arrived on what is a busy Saturday due to a local event but this was the worst food experience I’ve ever had at a Lone Star. I ordered the Texas Size Quesadilla with chicken and broccoli as the side. When they arrived both were cold and it looked like a toddler arranged it on the plate. The young waitress was fine and trying hard so wasn’t her fault. When the plate returned the now microwaved entree was absolutely stale tasting and difficult to finish. I kept remarking how difficult it was to screw up a Quesadilla but Belleville Lonestar managed to do it. The others had fajitas which were passable but all in all not worth the $145 with tip. Can’t say I’ll patronize this store again as the Quesadilla should have been removed from the bill.
   

   Lone Star Texas Grill - BellevilleResponded on January 26, 2025

   Hi Jack, Thank you for your feedback and we sincerely apologize for the experience you had during your recent visit. It’s disappointing to hear that your meal did not meet the high standards we strive for, especially on a busy Saturday. Your description of the Texas Size Quesadilla and the service you received is concerning, and we will be addressing this with our team to ensure that our food quality is consistent. We’re glad to hear that your waitress was attentive and trying her best, but we understand that this does not compensate for the issues you faced with your meal. Please reach out to us directly at Belleville@lonestar.ca so we can discuss your experience further and hopefully find a way to regain your trust. Kind regards, Lone Star Texas Grill
   

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5. B

   Bonnie VIP

   Toronto14 reviews

   2.0

   Dined on January 25, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   This place contestantly disappoints me Service not great Food quality down again Prices keep going up
   

   Lone Star Texas Grill - BellevilleResponded on January 26, 2025

   Hi Bonnie, We're sorry to hear your recent visit did not live up to your expectations. Please email us at Belleville@lonestar.ca so we can follow up directly and make this right for you. Kind regards, Lone Star Texas Grill
   

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6. T

   Tisha

   Toronto1 review

   1.0

   Dined on January 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Josh our server was polite and helpful but he was given too many guests to look after. He did his best for us and we thanked him as none of the rest was his fault. The restaurant seemed understaffed. I made a reservation for 10 people ahead of time and it was for a birthday celebration. Much of our experience was deplorable. We arrived at 5:00 pm and did not receive any food until 6:05 when our 3 appetizers came. Our meals began coming at 6:30 but were staggered because some were ready and others were not. (we had agreed to just get them as they came because by then were were hard pressed to make our theatre date at 7:30). Some of the meals were cold, particularly the wings, fries and burritos. Fajitas were bland and there was some sort of hard, foreign substance in our sour cream which we did not eat. Salads were fresh and good. We tried to order ribs but there weren't any and I believe they were out of certain steaks as well! Not the best of birthdays.
   

   Lone Star Texas Grill - BellevilleResponded on January 24, 2025

   Hi Tisha, we're sorry to hear your recent visit did not live up to your expectations. Please email us at belleville@lonestar.ca so we can follow up directly and make this right for you.
   

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7. R

   Robert

   New York City1 review

   5.0

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service, best fajitas and table side guacamole
   

   Lone Star Texas Grill - BellevilleResponded on January 12, 2025

   Dear Robert, Thank you for the wonderful review, we're happy that you enjoyed your experience and look forward to welcoming you again soon! Kind regards, Lone Star Texas Grill
   

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8. S

   Sarah

   Toronto2 reviews

   5.0

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated my daughter’s 18th Birthday. Food and service was incredible. We required accessible access and seating for a wheelchair and a walker and the restaurant was easily accessible. Food arrived quickly (9 of us in the party with at least 4 of us having steak). Our server was Alabama and he was attentive, friendly and assisted us all with anything we needed. Thank you Lone Star Belleville!
   

   Lone Star Texas Grill - BellevilleResponded on January 12, 2025

   Hi Sarah, Thank you so much for your wonderful review! We’re happy to hear that you chose to celebrate your daughter's birthday with us and that you had such a fantastic experience. It’s great to know that our accessibility met your needs and that Alabama provided you with attentive and friendly service. We strive to create memorable moments for our guests, and we’re so glad we could contribute to your special day. We hope to welcome you back soon for more delicious food and great memories! Happy belated birthday to your daughter 🎉 Kind regards, Lone Star Texas Grill
   

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9. K

   Kelly

   Toronto4 reviews

   5.0

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for a new years celebration and came back for my husband's birthday. Had the same server and she was wonderful.
   

   Lone Star Texas Grill - BellevilleResponded on January 11, 2025

   Dear Kelly, We are happy to hear that you chose us for both your new year celebration and your husband's birthday. It's good to know that you enjoyed your visit and that our server made such a positive impression on you. We look forward to welcoming you back again. Kind regards, Lone Star Texas Grill Belleville ON
   

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10. M

    Mike

    Toronto1 review

    3.0

    Dined on January 4, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Food was not hot Luke warm potatoes, and onion rings. No salt pepper steak sauce on table. Overall quality was lacking for$$. Overall quality seems to be in a state of decline
    

    Lone Star Texas Grill - BellevilleResponded on January 5, 2025

    Hi Mike, Thank you for taking the time to share your feedback with us, We sincerely apologize for the experience you had during your recent visit. We strive to provide our guests with high quality dishes and it seems we fell short in this instance. Your comments about the potatoes and onion rings food temperature are invaluable and we will address these issues with our kitchen team to ensure improvements are made. We appreciate your feedback and would love the opportunity to make it right. If you are open to it, please reach out to us via email at Belleville@lonestar.ca so we can follow up directly. Kind regards, Lone Star Texas Grill Belleville, Ontario
    

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