Lone Star Texas Grill - Belleville

Review summary

1. C

   Christine

   Toronto

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Food was terrible, out of gravy and honey garlic sauce, to many Mexican spicy dishes, absolutely way too expensive for what you get. Server (Houston) was knowledgeable and very friendly.
   

   Lone Star Texas Grill - BellevilleResponded today

   Hi Christine, thank you for taking the time to rate your dining experience with Lone Star. If you'd like to provide any additional feedback on the service experienced at your visit, please feel free to email us directly at belleville@lonestar.ca. Thank you, and we look forward to welcoming you again soon!
   

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2. J

   Julie

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The 2 Can Dine was fantastic. The quac made at the table is a nice touch. Christmas flight was good but watch out for the Angry Elf - it's very angry. We had to ask for a moderately frustrated elf instead as it was much too spicy!
   

   Lone Star Texas Grill - BellevilleResponded today

   Thanks Julie! We're happy to hear you enjoyed your visit, and look forward to welcoming you again soon. The "Moderately Frustrated Elf" is the best thing I've ever heard!
   

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3. AG

   AlisaG

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Food was delicious. Great selection! One of our favourite places to come!
   

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4. S

   Steve

   Toronto

   1 review

   1.0

   1 review

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very dissatisfied with the service and the meal. Four of the six dishes served was cold. Two had the wrong sides. The waitress promised corrections that didn’t happen, including bringing salt and pepper to the table. No effort offered to mitigate the problem. I would not recommend this restaurant and will never return to Lone Star in any location.
   

   Lone Star Texas Grill - BellevilleResponded on November 26, 2024

   Hi Steve, we're sorry to hear your recent visit did not live up to your expectations. Please email us at belleville@lonestar.ca so we can follow up directly and make this right for you.
   

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5. C

   Crystal

   Orlando

   1 review

   5.0

   1 review

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was visiting with a group of 20 and severe food allergies. Memphis and the head chef were absolutely phenomenal finding something that would work. They were totally amazing. All food was delicious!
   

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6. A

   Amy

   Toronto

   1 review

   1.0

   1 review

   Dined on October 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We ordered 8 meals, 4 fajita dinners were all cold, we asked for extra vegetables instead of rice which we did not receive and 2 fajita meals were on lettuce wraps and we received 3 very small leaves wilting over the bowl. One fajita bowl did not come at all, we had to ask for it and they brought it but said it was sitting under a heat lamp and it was cold. Our bill was over $300 and we left hungry and very unsatisfied. We travelled a long distance to eat there. We are not complainers but this was terrible.
   

   Lone Star Texas Grill - BellevilleResponded on October 15, 2024

   Hi Amy, we're sorry to hear your recent visit did not live up to your expectations. Please email us at belleville@lonestar.ca so we can follow up directly and make this right for you.
   

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7. A

   Alyssa

   Toronto

   1 review

   5.0

   1 review

   Dined on September 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server went above and beyond expectations. Very friendly, inclusive of our children and overall exceptional experience
   

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8. B

   Brett

   Toronto

   1 review

   1.0

   1 review

   Dined on August 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We went to try the wing special on Wednesday nights. We have never tried the wings there before AND we will never return again for the wings or the food. The size of the wings were pathetic....very tiny and not much to them at all. As well, they were overcooked and tasteless. We had ordered 2 different flavours and both really fell short on taste. When we tried to get the server's attention, she was constantly not within the area to get her attention and it wasn't that busy. We left in disgust and went to a local pub restaurant afterwards in our town where they truly knew how to do wings and flavor!! So disappointing!!
   

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9. R

   Ralph

   Toronto

   1 review

   1.0

   1 review

   Dined on August 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We went in and ordered our drinks which was fine. I ordered a burger, so did my buddy after waiting for supper the burgers arrived just to find out that they were smaller than a fast food place the bun look like it was three days old this is supposed to be a classic burger, and to boot very dry, I sent it back and told them my thoughts they told me they would make me another one ASAP after waiting 15 minutes. Another burger arrived just to hear from the manager that the burgers were frozen and she hoped this one was better while this one was not any better very disappointed, I don’t think I will be going back to Lonestar . They comped us for the burgers, butyl pay $19 for a burger, and it arrives at your table like it just came off the neighbours barbecue. It was absolutely horrifying and very dry to boot and I was told by the manager that they had no burgers so these were frozen, so why would they even attempt to serve you a burger poor service poor quality overall poor experience very disappointed
   

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10. OT

    OpenTable Diner

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on July 22, 2024

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2

    It was not a great experience. We arrived in mid-afternoon and there were very few other patrons (1-2 other tables), however our meal took a long time to arrive (we arrived at 3:30 and we received our meals at 4:30). We weren’t in a rush, but felt ignored and weren’t offered any explanation/apology for the delay or a chip and salsa refill to hold us over. Food was delicious but service was very slow and disappointing.
    

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