Legal Sea Foods - Park Square

Review summary

1. K

   Kate

   Greater Boston

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This was honestly probably the worst service I’ve had in as long as I can remember. It was like the place was half empty with more than enough staff but no one would wait on us. I had to go to the hostess stand after ten minutes to ask if someone was going to wait on us. Our waitress was nice but not great. Food was fine - just really overall a disappointing dining experience.
   

   Legal Sea Foods - Park SquareResponded 2 days ago

   Hello Kate, Thanks for writing- We're really sorry to hear about your recent experience at Legal Sea Foods. It's disappointing to know that our service did not meet your expectations. We strive to provide our guests with professional service and a pleasant experience and it's clear we missed that mark during your visit. We appreciate your feedback and will definitely use it to improve the quality of our restaurant. If you would like to discuss this further, please don't hesitate to contact me at 617-982-0500. Thank you & have a great day! Restaurant Manager, Angela Amodie
   

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2. B

   Bob

   Greater Boston

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All staff were very friendly and service was great
   

   Legal Sea Foods - Park SquareResponded 2 days ago

   Dear Bob, Thanks so much for choosing Legal Sea Foods! We are so pleased that you enjoyed your dining experience. We appreciate the opportunity to serve you, and we look forward to having you join us on many more occasions. Thanks so much again and we look forward to seeing you back soon! Best, Angela Amodie, Restaurant Manager
   

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3. S

   Samantha

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service, staff and overall experience. We were a group of 6 including two 7 year olds and one has severe food allergies. The staff was excellent. They made us comfortable and went above and beyond to accommodate our needs. This was also the weekend leading into Christmas so it could have been chaotic but was truly wonderful. Love Legal Seafood!
   

   Legal Sea Foods - Park SquareResponded 2 days ago

   Dear Guest, Thanks so much for choosing Legal Sea Foods! We are so pleased that you enjoyed your dining experience with us. We strive to ensure a happy and pleasant experience. We appreciate the opportunity to serve you and your family and friends, and we look forward to having you join us on many more occasions. Thanks so much again and we look forward to seeing you back soon! Best, Angela Amodie, Restaurant Manager
   

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4. A

   Angela

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! Ambiance was great and friendliness of staff was very nice. Food was delicious and servers and managers were super attentive. I will definitely recommend this restaurant to family and friends. Love Legal Seafood!
   

   Legal Sea Foods - Park SquareResponded 2 days ago

   Dear Guest, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience with us. We strive to ensure a happy and pleasant experience to all of our guests. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Angela Amodie, Restaurant Manager
   

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5. A

   Andrew

   New York City

   15 reviews

   2.0

   15 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Legal Seafoods has jumped the shark. For an entire generation, my wife and I have considered Legals - a venerable Boston institution - to be a gold-standard safe bet for a pleasant evening out with consistently good food. Sadly, those days are clearly over. A year ago, we took beloved family to the Legal Harborside outlet for a special holiday evening out, and were, frankly, mildly disappointed in the menu and several of our dishes, but we were willing to chalk it up to a bad night. Nope. Tonight we made reservations at the Park Square location, and were looking forward to a good meal and solid service for a quiet night out. We went 0 for 2. The service was borderline surly from the hostess to our young male server (one had the sense they're nice young people who simply haven't been trained in the basics of hospitality. Shame on you, Legal). And the food? Deeply mediocre. My wife ordered grilled salmon, with some specific instructions (rare, with crisped skin, something that she LEARNED to love at Legal)... It was rare, but not remotely crisp. To be fair, she said it was flavorful, if not exactly what she asked for. I went with the "angry" fish and chips. Angry? Hardly. Mildly vexed at best. Bland, slightly mushy flavorless white fish, with a thin, flavorless crust, on a bed of bland, slightly soggy fries. Really disappointing. It gives me no pleasure to write this, as we've enjoyed Legal dozens of times over the years, but we're officially done. You can find much better options all around Boston.
   

   Legal Sea Foods - Park SquareResponded 6 days ago

   Dear Andrew, Thank you for your detailed feedback. I want to express my deep apologies that your recent visits to Legal Sea Foods didn't meet the standards you’ve come to expect from us. We take pride in being a city staple, and it’s clear that we let you down—not just in the preparation of your dishes, but also in the level of service received. Hospitality is at the heart of what we do, and it’s unacceptable that you felt the care and attentiveness we strive for were missing. We’re addressing your concerns with our team, as training and quality control are areas we can improve upon immediately. I hope we can find an opportunity to regain your trust. Please don’t hesitate to reach out directly if you’d consider giving us another chance Best, Brigitte B, GM LSF Park Square 617-982-0500
   

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6. L

   Linda

   VIP

   Raleigh

   114 reviews

   5.0

   114 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We loved Martin, our server, and enjoyed celebrating his birthday with him. I wasn’t hungry. My friends ordered the trout and loved it, ordered the muscles and loved those, and also loved the tuna tartar. We had a great evening. Thank you so much!
   

   Legal Sea Foods - Park SquareResponded 4 days ago

   Dear Linda, Thank you so much for choosing to dine with us at Legal Sea Foods - Park Square. We're thrilled to hear that you enjoyed our services, and the trout, muscles, and tuna tartar. It's very kind of you to acknowledge Martins birthday! We look forward to welcoming you back for another great evening soon! Best wishes, Brigitte Boursiquot, GM
   

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7. J

   Jessica

   VIP

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Bartender was painfully slow, the rest of service was great
   

   Legal Sea Foods - Park SquareResponded 4 days ago

   Hello Jessica, Thank you for Visiting Legal Sea Foods - Park Square. We're thrilled to hear that your overall experience was a favorable one. We're sorry to hear that the speed of our bartender was not up to par. We will certainly take your feedback into account as we strive to provide the best experience for our guests. We hope to see you again soon! Happy Holidays! Best Regards, Brigitte B, GM
   

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8. T

   Tatiana

   Greater Boston

   1 review

   4.0

   1 review

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had dinner at this restaurant, and overall, it was a great experience. The food was absolutely delicious, and I was served by a very polite waiter who made the experience even better. The service was incredibly fast, which I really appreciated. However, the place was a bit noisy, and I personally prefer quieter restaurants. But if you're looking for great food and quick service, this is a fantastic choice
   

   Legal Sea Foods - Park SquareResponded on December 16, 2024

   Dear Tatiana, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience with the food and service. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Brigitte Boursiquot, General Manager
   

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9. M

   Mihai

   London

   6 reviews

   5.0

   6 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent seafood place, top quality you expect from LSF.
   

   Legal Sea Foods - Park SquareResponded 4 days ago

   Dear Mihai, We are so pleased that you enjoyed your experience here at LSF Park Sq. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Brigitte Boursiquot, General Manager
   

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10. M

    M

    VIP

    Greater Boston

    174 reviews

    3.0

    174 reviews

    Dined on December 12, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Food was very good except for one dish that came out lukewarm. Lots of inter staff chatter and not enough guest focus. Training of staff is needed.
    

    Legal Sea Foods - Park SquareResponded on December 17, 2024

    Thanks for visiting us! We're glad to hear that you enjoyed our food at Legal Sea Foods - Park Square. We apologize for the lukewarm dish and any other issues you may have encountered. We have spoken with our staffing. Your feedback is valuable in this process. We hope to serve you again soon and provide a more pleasant experience. Angela Amodie, Restaurant Manager
    

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