Latitude 28

Review summary

1. c

   cheryl

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was superb. Thank you Fabio. Food was great. Chicken was a very small portion of protein, too small, not enough. That is my only criticism.
   

   Latitude 28Responded today

   Thanks for the feedback, Cheryl! We're thrilled to hear that you enjoyed our service, Fabio is great. We're sorry to hear that the chicken portion size didn't meet your expectations. We take all feedback seriously and will use your comments to improve. We'll certainly consider this as we continually strive to improve our dishes. We appreciate your review and look forward to serving you again soon! The Management Team at Latitude 28
   

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2. S

   Sean

   Wilmington

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Outstanding dinner / the fish dinner was amazing to
   

   Latitude 28Responded today

   Thanks for visiting us, Sean! We appreciate your feedback. We're thrilled to hear that you had an outstanding dinner at Latitude 28. It's great to know that you found our fish dinner amazing! We hope to welcome you back soon. Best, The Management Team
   

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3. M

   Maria

   Miami

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was food service terrible. Very over priced. Had a 7pm reservation. Waited over a half an hr just to put our drink order
   

   Latitude 28Responded today

   Thanks for taking the time to write this review. We're sorry to hear that your experience with us didn't meet your expectations. We strive to provide excellent service, and it's clear we fell short in your case. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to serve you better in the future. The Management Team at Latitude 28
   

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4. M

   Martin

   VIP

   Charlotte

   5 reviews

   4.0

   5 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   I've dined in JW Marriotts before and this is one of the better concepts. The menu is simple but very well executed. The vibe was great and the service good although they only had 2 servers at peak dinner. It took forever to place orders and get food, but my server shared up front they were short staffed. There was a VIP table that received much of the attention so the rest of the restaurant suffered super slow service. I did appetizer, salad, entree and desert and everything was delicious. All in all, it was a good experience and I would dine there again.
   

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   Latitude 28Responded today

   Thanks for visiting us and taking the time to write this review. We're thrilled to hear that you enjoyed your dining experience at Latitude 28. It's great to know that you appreciated our new menu and the vibe of our restaurant. We apologize for the delay in service you experienced. We are always working on improving. We're glad that you enjoyed your appetizers, salads, entrees, and desserts. We look forward to welcoming you back soon. Best regards, Latitude 28 Management Team
   

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5. b

   bryan

   VIP

   Seattle

   7 reviews

   5.0

   7 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I recently dined at Latitude 28 and was thoroughly impressed by the entire experience! The ambiance was vibrant and inviting, making it the perfect spot for a delightful meal. Our server, Melina, truly elevated the experience with her exceptional service—she was attentive, knowledgeable, and genuinely enthusiastic about the menu. Melina made great recommendations that perfectly complemented our tastes, ensuring we had a memorable dining experience. The food was delicious, and the combination of flavors was nothing short of spectacular. I can't wait to return to Latitude 28 for another wonderful evening!
   

   Latitude 28Responded today

   Hey Bryan, We're overjoyed to hear that you had such a wonderful experience at Latitude 28! It's fantastic to know that our ambiance, vibrant food, and attentive service all contributed to your memorable meal. This will be shared with Melina. We're especially proud that you enjoyed our flavors and found our recommendations to your liking. Your kind words mean the world to us and we can't wait to welcome you back for another delightful evening. Thank you for taking the time to write this glowing review! Happy New Year and all the best in 2025! The Management Team at JW Marriott Restaurants Clearwater Beach
   

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6. G

   GARRICK

   Las Vegas

   23 reviews

   5.0

   23 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Christmas dinner out tonight @ Latitude 28 @ JW Marriott on Clearwater Beach. Everything was excellent!
   

   Latitude 28Responded today

   Wow! Thank you for sharing that you had an excellent Christmas dinner at Latitude 28! It's wonderful to know that our food, service, and value all contributed to a memorable experience for you. We always strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back to JW Marriott on Clearwater Beach for many more celebrations. Happy New Year and all the best in 2025! The Management Team at JW Marriott Restaurants Clearwater Beach
   

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7. S

   Sabrina

   VIP

   Tampa

   14 reviews

   4.0

   14 reviews

   Dined on December 25, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 2

   I hesitate to leave this review because it’s under Latitude 28 but I thought that is what we were going to experience. My family and I went to the JW Marriott in Clearwater Beach for Christmas Brunch earlier this week. When I booked the reservation my understanding is that we would be dining at Latitude 28, however upon arrival for our 11:30am they placed us in a banquet/conference room on the 8th floor. Honestly I felt like I was at a business meeting or corporate training which was disappointing to say the least. I booked the reservation as I wanted a nice meal with some ambience from the beautiful restaurant with Christmas decor and views of the Gulf. After waiting in line to be seated we were asked to pay immediately for our brunch. We were then asked whether we would like all you can drink mimosas and Bloody Mary’s for an additional $24 plus taxes and gratuity. Being Christmas Day I didn’t make a fuss about it because I wanted my family and I to enjoy the day. For $75 plus tax and gratuity we were able to dine at the buffet which was outside the banquet room and did have windows with natural light coming in. For another $24 plus tax and gratuity you were able to enjoy bottomless mimosas and Bloody Marys. The spread was good but not great compared to other brunch buffets I’ve been to (Oystercatchers). For what was offered I think either the pricing should’ve been lowered or the drinks included in the $75 fee. Having said all of that, the service that we did receive from the staff in the banquet room was excellent. They constantly checked on us to refill our coffee, waters, and remove dirty plates. The other pro was that our parking was validated with our meal which is $45 to valet. I checked the information again on JW Clearwater Beach website and it does reference the name of the ballroom (in small print) but the pictures show a nice buffet with views of either the pool or beach (hard to tell). The menu shows Latitude 28 so it was an assumption on my part.
   

   Latitude 28Responded today

   Hi Sabrina, We're sorry to hear that your Christmas brunch at Latitude 28 didn't meet your expectations. We understand your disappointment with the seating arrangement and the bar pricing. We're glad to hear that our staff provided excellent service, despite the inconvenience. Your feedback is invaluable to us as we strive to improve with each and every visit. We hope to have the opportunity to serve you again and provide a better experience. Latitude 28 Management Team
   

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8. D

   Dominika

   VIP

   New Orleans

   12 reviews

   5.0

   12 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great experience and different from what we usually do on Christmas. The food was delicious, the service was great and Santa and Mrs. Clause were perfect. We may have to make this a Christmas Day tradition!
   

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9. K

   Kelly

   VIP

   Tampa

   21 reviews

   2.0

   21 reviews

   Dined on December 25, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Unfortunately our meal on Christmas Eve was less than desirable. After a decent fried shrimp & calamari appetizer, we waited quite a long time for our 3 entrees. The black grouper was good but the other 2 meals, the duck and the filet special, were both undercooked. Losing her appetite for the duck after her first bite of medium raw meat, my mom asked for a bowl of the lobster bisque which was abysmal. It was a very dark color with a water consistency & no flavor. There were 2 very small pieces of what looked & tasted like imitation lobster. It was awful! The filet was undercooked and after sending it back and waiting quite some time, the new steak was lukewarm. It must have sat in the window for a bit. The dessert, coconut and mango seashell, was visually unappealing (looks like a boiled egg when you cut into it) and the flavor was blah. The restaurant wasn’t very busy and the people at the next table were complaining about the taste of their meal as we were leaving. Our server, Marissa, was great and very apologetic but because of the food, we won’t return.
   

   Latitude 28Responded today

   We're truly sorry to hear about your experience, especially given the wait time you experienced. We always aim to provide prompt service and delicious meals, and we regret that we fell short on this occasion. We appreciate your feedback and will certainly consider it to improve our service. We hope you'll consider giving us another chance in the future. The Management Team at JW Marriott Clearwater Beach
   

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10. J

    James

    Washington DC

    1 review

    5.0

    1 review

    Dined on December 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waiter was amazing!!! While experience was so special.
    

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