LANO – The Ritz-Carlton, Toronto

Review summary

1. M

   Marina

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was such a pleasure visiting LANO for the first time, and the experience was amazing. Sami and Komal took great care of us and made sure everything was perfect. The food was delicious, and the service was spot on.
   

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2. L

   Lisa

   Detroit

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great little gem in the Ritz Carlton good vibe great company, looking forward to coming back soon! Cheers Lisa
   

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3. A

   Alan

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the food and service very much. Beautiful atmosphere. Very European feel.
   

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4. R

   Ramzi

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience, great cocktails. The staffs made our birthday celebration special. Tasty appies
   

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5. L

   Loris

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fresh and nice experience. The bartender recommended the meatballs and the squid which were delicious. Great Negronis too
   

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6. Y

   Yun

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent. Our waitress, Julia, was welcoming, engaging & sincere, great spot for an afternoon break
   

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7. L

   Louis

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We spent Valentine’s Day at Lano, and the vibe was perfect, music, candles, everything set the mood just right. The Romeo and Juliet wine pairing was amazing, and Sammy made it extra special for us. The food was decent, but the crudo and croquettes were definitely our faves.
   

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8. S

   Salma

   Manchester

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   We encountered a significant delay because the restaurant being overcrowded, and many people arriving late for their reservations. The food was decent, but the highlight of the evening was definitely the wine pairing and the sommelier's storytelling which really made our night! We are in the industry as well and we appreciate the way he treated us despite the delays! My fiancé and I had a fun night overall!
   

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9. O

   Omar

   San Francisco

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The food was alright but at 150 I had hoped for a bit more. The drinks were ok but not fantastic to justify the price either. Deserts were really nicely done. The service from each of the servers was excellent but the lack of coordination had us introduced maybe 3 times by different servers. My reservation was for 10pm but our table was only ready at 10:45pm. A hold of 150 was made in case I am late or can’t make it but the restaurant can be 45 minutes late for my date night.
   

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10. M

    Max

    Toronto

    3 reviews

    1.0

    3 reviews

    Dined on February 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    My girlfriend and I attended LANO’s Valentine’s Day Prix Fixe dinner. I had booked the reservation more than a week in advance and had asked that we both be accommodated with vegetarian meals, and to let me know if that was not possible. We arrived at our reservation about 30 minutes late due to weather and traffic, and were seated almost immediately. We then waited for around 15 minutes while no one came to serve us. Keep in mind, we were told by the hostess that they were having two seatings that night: one at 9 and one at 10:30 and that we would have to be done by 10:30, so the other party could be seated. With this in mind, I did not like the fact that no one had come to serve us. I asked one of the waiters if we could be served and he was very apologetic. He asked if he could offer us some Prosecco on the house, which wasn’t even on the house as I had prepaid for the wine pairing and it was included in said pairing. Our waiter did not seem to understand what vegetarian had meant, he asked us multiple times what we could and could not eat, and yet when our first portion of three we could eat on the menu arrived, it contained non-vegetarian food. All the cheeses on the menu contained animal rennet. We do not eat cheese that contains animal rennet, and our waiter knew twofold: we were vegetarian, and his cheeses contained bits of animal intestine; something not suitable for vegetarians. He was apologetic but then asked if we were vegan. I want to emphasize that he was aware of what the rennet was and how it was made and still didn’t seem to understand, why vegetarians, could not eat it. Our mains were brought out again, and were fine. We then waited 30 min for dessert. We left the restaurant at midnight (remember when the hostess told us our dinner would end at 10:30?). I was shocked and disappointed by this experience and contacted the Ritz to let them know. I was called by the manager of Lano and offered a free meal. I will not be returning.
    

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